Today, I ordered a PS3 and MLB 11 The Show off of Newegg. I placed the order at 1:42 PM EST, which means 10:42AM PST, well before their 12PM PST deadline. At 1:50PM EST, both products changed from "Processing" to "Charged" At 5Pm EST, I checked the status of the order and the PS3 shipped out (no tracking number yet) from their NJ Warehouse (It's a 40 mile drive from my home in Manhattan), but the game remained at "Charged" status. Now, its 8:50PM EST here in NYC and the game is still at "Charged" and I still don't have a tracking number for the PS3. It's been 7 hours and the game hasn't even been on the "Packaging" step yet
It's not that I'm impatient, I'm just wondering how it would take 7 hours to package a PS3 game (UPS Three Day and no rush processing). Finally, I've heard a lot about Newegg giving bogus order status updates? Is this true? I was really hoping for everything to come in one box, but apparently that won't be the case
Also, how long does it take Newegg to give tracking numbers? Or do I need to get to support (which I never enjoy doing)
If you are currently experiencing any issues with your order, please contact Newegg representative Dianne Segue at 800-390-1119 ext 25045 or email her at firstname.lastname@example.org and she will assist you.