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Troubleshooting a Stop 0x0000000A Error in Windows XP
View products that this article applies to.
This article was previously published under Q314063
For a Microsoft Windows 2000 version of this article, see 165863.
WARNING: This article contains steps that may involve changing your BIOS or
CMOS settings or that may require you to make physical changes to your
computer hardware. Incorrect changes to the BIOS of your computer can
result in serious problems. Microsoft cannot guarantee that problems that
result from changes to your BIOS can be resolved. Change the BIOS settings
at your own risk. If you need assistance with any of these steps, contact
the hardware manufacturer. Note however that making either hardware or BIOS
changes to your computer may invalidate your warranty. If you do not want
to make hardware changes to your computer, you can take your computer to a
repair center.
SUMMARY
This article discusses how to troubleshoot the following Stop error in
Windows XP:
Stop: 0x0000000A (parameter1, parameter2, parameter3, parameter4)
IRQL_NOT_LESS_OR_EQUAL*** Address x has base at x - filename
The parameters refer to the specific issues that are involved:
Parameter 1 - An address that was referenced improperly
Parameter 2 - An IRQL that was required to access the memory
Parameter 3 - The type of access, where 0 is a read operation and 1 is a
write operation
Parameter 4 - The address of the instruction that referenced memory in
parameter 1
This article describes troubleshooting steps to take if you receive this
Stop error either during or after the installation of Windows XP.
MORE INFORMATION
Stop error 0x0000000A (Stop 0x0A) shows that there was an attempt in kernel
mode to touch pageable memory at too high a process internal request level
(IRQL). This error usually occurs when a driver uses an incorrect memory
address. Other possible causes of this error are an incompatible device
driver, a general hardware problem, and incompatible software.
A Stop 0x0A Error During the Installation of Windows
If you receive a Stop 0x0A error during the installation of Windows, use
the following troubleshooting procedures to check hardware components.
Check the HCL
Verify that your hardware is on the Windows XP Hardware Compatibility List
(HCL). If your hardware is not on the Windows XP HCL, consider obtaining
hardware that is on the HCL.
For additional information about the Windows HCL, click the article number
below to view the article in the Microsoft Knowledge Base:
314062 The Latest Windows XP Hardware Compatibility List
The latest HCL is available at the following Microsoft Web site:
http://www.microsoft.com/hcl/
Also, read the "Check System Compatibility" topic on the Windows XP CD-ROM
to find out about potential software and hardware incompatibility.
The following troubleshooting steps can help you isolate the problem. Use
the Windows XP CD-ROM to start the computer, and then follow the on-screen
installation instructions.
Check Other Hardware Issues
If you continue to receive a Stop 0x0A error during the installation of
Windows XP, try the following troubleshooting steps. After each step, try
again to install Windows.
During the installation startup, press F5 when the "Setup is inspecting
your computer's hardware configuration" message appears. When you are
prompted, specify the correct computer type and hardware abstraction layer
(HAL). For example, if you have a single processor, specify the "Standard
PC" HAL.
Turn off the following features in the CMOS settings of your computer.
Consult the hardware documentation or manufacturer for instructions.
All caching, including L2, BIOS, internal/external, and write-back caching
on disk controllers
All shadowing
Plug and Play
Any BIOS-based virus protection feature
Remove all adapters and disconnect all hardware devices that are not
absolutely required to start the computer and install Windows, including:
Network adapter
Internal modem
Sound card
Extra hard disks (you need at least one to complete the installation)
CD-ROM or DVD-ROM drive (if you are installing from the local hard disk)
If you are using a SCSI adapter, perform the following tasks (consult the
hardware documentation for information):
Obtain the latest Windows driver from the adapter vendor.
Turn off sync negotiation on the SCSI controller.
Verify that termination and IDs of the SCSI devices are correct.
Remove all SCSI devices from the SCSI chain (except for one hard disk if
you are starting from or installing to a drive that is on that disk).
If you are using IDE devices, perform the following tasks (consult the
hardware documentation for more information):
Define the on-board IDE port to Primary only.
Verify that the Master/Slave/Only settings for the IDE devices are correct.
Remove all IDE devices except for the hard disk.
Check the memory SIMMs (the RAM) in the computer (consult your hardware
documentation for more information):
Remove any mismatched memory SIMMs so that all the SIMMs operate at the
same speed, for example 60ns or 70ns.
Run a systems test on the memory, and remove any bad SIMMs.
Test by using different SIMMs if any are available.
Contact the manufacturer of the computer or the motherboard to see whether
there are any known issues about running or installing Windows XP. The
manufacturer might be able to provide guidance about the following items:
Running a diagnostics program on the computer.
Upgrading the computer BIOS, if that is applicable.
A Stop 0x0A Error After Windows XP Is Already Installed
If you receive the Stop 0x0A error after Windows XP is already installed,
use the following troubleshooting procedures to check other components.
Check Third-Party Software or Drivers
If you have installed any third-party software or drivers, try removing
them or disabling them so that they do not load, and then restart the
computer to see whether that software or driver is causing the error. If
that software or driver is causing the error, report the problem to the
vendor of the software or driver.
If you are not able to start into Windows XP after you install the software
or drivers, use one of the following methods to restore Windows:
Try using the Last Known Good configuration.For additional information
about using the Last Known Good configuration, click the article number
below to view the article in the Microsoft Knowledge Base:
307852 HOW TO: Start Your Computer with Last Known Good Configuration
Try repairing the Windows XP installation. Follow these steps:
Disable any antivirus program and BIOS-level antivirus protection. For
help, refer to the relevant software manual or online help.
Make sure that the CD-ROM or DVD-ROM drive is the first priority startup
device. Refer to your computer documentation for information about how to
do this.
Insert the Windows XP CD into the CD-ROM or DVD-ROM drive, and then restart
your computer.
When the instruction to "Press any key to boot from CD" appears, press a
key to let your computer start from the Windows XP CD.
When the computer starts from the CD, the system checks your hardware and
then prompts you to select one of the following options:
To set up Windows XP now, press ENTER.
To repair a Windows XP installation using Recovery Console, press R.
To quit Setup without installing Windows XP, press F3.
Press ENTER.
Press F8 to accept the Licensing Agreement.
A box lists your current Windows XP installation, and then the system
prompts you to select one of the following options:
To repair the selected Windows XP installation, press R.
To continue installing a fresh copy of Windows XP without repairing, press
ESC.
Press R to start the automatic repair process. After repairing Windows XP,
you may need to reactivate Windows XP, if you changed some hardware.
Try using the Roll Back Driver feature. For additional information about
using the Roll Back Driver feature, click the article number below to view
the article in the Microsoft Knowledge Base:
283657 HOW TO: Use the Roll Back Driver Feature
Try using the Windows XP System Restore feature.For additional information
about using the System Restore feature, click the article number below to
view the article in the Microsoft Knowledge Base:
306084 HOW TO: Restore Windows XP to a Previous State
Try using Recovery Console. For additional information about using Recovery
Console, click the following article number to view the article in the
Microsoft Knowledge Base:
307654 HOW TO: Install and use the Recovery Console in Windows XP
If Windows is on a FAT partition, try booting to MS-DOS and renaming the
problem software or driver.
Check Newly Installed Hardware
If you added any hardware device after Windows was installed, try removing
the newly added device to see whether the Stop 0x0A error stops occurring.
If removing the newly added device resolves the problem, try any or all of
the following procedures:
Obtain updated drivers for the device, if any updated drivers are available.
Call the vendor of the device to see whether there are any known issues
with the device.
Run diagnostics to make sure that the device is working properly.
Examine the logs under Event Viewer to see whether there is any event
information that might help you determine what device or driver is causing
the problem.
Additional Information
If the preceding steps do not resolve the Stop 0x0A error, and if you are
running Windows on HCL-compliant hardware, refer to the following article
in the Microsoft Knowledge Base:
314103 Preparation Before You Contact Microsoft After Receiving a STOP
Message on a Blue Screen
You can also refer to the following pages on the Microsoft Support Site:
Troubleshoot Windows XP Professional
Troubleshoot Windows XP Home
Subbu
This posting is provided "AS IS" with no warranties, and confers no rights.
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