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Continuous reboots after SP3 or SP4 installation

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Last response: in Windows 2000/NT
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Anonymous
July 31, 2004 6:10:23 PM

Archived from groups: microsoft.public.win2000.setup_upgrade (More info?)

Hi,
I am currently running Windows 2000 Professional Service
Pack 1.
I downloaded the Service Pack 4, installed it, rebooted
the computer and entered a continuous reboot cycle. It
almost boots up - gets to the "Loading personal settings"
window then the screen goes all blue with the
message "KMODE_EXCEPTION_NOT_HANDLED" ... "- ntoskrnl.exe.
Next I downloaded Service Pack 3 and tried to install
it, but I had the same result - continuous reboots. The
only difference now is that the message
is "PAGE_FAULT_IN_NONPAGED_AREA".
I recovered from both problems by booting up in SAFE
MODE and uninstalling the service pack update.
Does anybody have any ideas? I need to get to at least
Service Pack 3 so I can install M/S Office Professioal
2003 for my wife.

Thanks,
Dan Fredericks
Anonymous
August 1, 2004 1:18:46 PM

Archived from groups: microsoft.public.win2000.setup_upgrade (More info?)

Try installing in safe mode without any third party stuff running.
(anti-virus and the like)

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

"djfrederi (remove-this) @aol.com" wrote:
| Hi,
| I am currently running Windows 2000 Professional Service
| Pack 1.
| I downloaded the Service Pack 4, installed it, rebooted
| the computer and entered a continuous reboot cycle. It
| almost boots up - gets to the "Loading personal settings"
| window then the screen goes all blue with the
| message "KMODE_EXCEPTION_NOT_HANDLED" ... "- ntoskrnl.exe.
| Next I downloaded Service Pack 3 and tried to install
| it, but I had the same result - continuous reboots. The
| only difference now is that the message
| is "PAGE_FAULT_IN_NONPAGED_AREA".
| I recovered from both problems by booting up in SAFE
| MODE and uninstalling the service pack update.
| Does anybody have any ideas? I need to get to at least
| Service Pack 3 so I can install M/S Office Professioal
| 2003 for my wife.
|
| Thanks,
| Dan Fredericks
Anonymous
August 2, 2004 6:50:36 PM

Archived from groups: microsoft.public.win2000.setup_upgrade (More info?)

Dave,

I downloaded SP4 from the web site, rebooted my computer
in the SAFE MODE and ran W2KSP4_EN.EXE, the service pack
installation routine.
The service pack installed with the same results - when
Windows restarted - it got to the "Loading Personal
Settings" then I got the blue screen with the
error "KMODE_EXCEPTION_NOT_HANDLED" again. The address
was the same - "Address 80462147".
Interesting thing... When I rebooted again in SAFE MODE
to uninstall SP4, the uninstall wizard got stuck on
the "Running Processes After Uninstall" step. It was
there for over 20 minutes before I "end task"'ed it with
Task Manager. Then I restarted my computer and it seems
to be running okay again. (i.e. The SP4 uninstall abort
didn't seem to hurt it).

Any other ideas as to how I can install SP4?

Thanks,
Dan

>-----Original Message-----
>Try installing in safe mode without any third party stuff
running.
>(anti-virus and the like)
>
>--
>Regards,
>
>Dave Patrick ....Please no email replies - reply in
newsgroup.
>Microsoft Certified Professional
>Microsoft MVP [Windows]
>http://www.microsoft.com/protect
>
>"djfrederi (remove-this) @aol.com" wrote:
>| Hi,
>| I am currently running Windows 2000 Professional
Service
>| Pack 1.
>| I downloaded the Service Pack 4, installed it,
rebooted
>| the computer and entered a continuous reboot cycle. It
>| almost boots up - gets to the "Loading personal
settings"
>| window then the screen goes all blue with the
>| message "KMODE_EXCEPTION_NOT_HANDLED" ... "-
ntoskrnl.exe.
>| Next I downloaded Service Pack 3 and tried to install
>| it, but I had the same result - continuous reboots. The
>| only difference now is that the message
>| is "PAGE_FAULT_IN_NONPAGED_AREA".
>| I recovered from both problems by booting up in SAFE
>| MODE and uninstalling the service pack update.
>| Does anybody have any ideas? I need to get to at
least
>| Service Pack 3 so I can install M/S Office Professioal
>| 2003 for my wife.
>|
>| Thanks,
>| Dan Fredericks
>
>
>.
>
Related resources
Anonymous
August 2, 2004 8:07:57 PM

Archived from groups: microsoft.public.win2000.setup_upgrade (More info?)

You might check that all hardware drivers and mb bios are the latest
version.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

"djfrederi (remove_this) @aol.com" wrote:
| Dave,
|
| I downloaded SP4 from the web site, rebooted my computer
| in the SAFE MODE and ran W2KSP4_EN.EXE, the service pack
| installation routine.
| The service pack installed with the same results - when
| Windows restarted - it got to the "Loading Personal
| Settings" then I got the blue screen with the
| error "KMODE_EXCEPTION_NOT_HANDLED" again. The address
| was the same - "Address 80462147".
| Interesting thing... When I rebooted again in SAFE MODE
| to uninstall SP4, the uninstall wizard got stuck on
| the "Running Processes After Uninstall" step. It was
| there for over 20 minutes before I "end task"'ed it with
| Task Manager. Then I restarted my computer and it seems
| to be running okay again. (i.e. The SP4 uninstall abort
| didn't seem to hurt it).
|
| Any other ideas as to how I can install SP4?
|
| Thanks,
| Dan
Anonymous
August 3, 2004 10:19:50 PM

Archived from groups: microsoft.public.win2000.setup_upgrade (More info?)

Dave,
I'm not real sure how to do this... I bought the
computer from Dell 3 years ago. How do I figure out what
hardware I have and where to go to check for the latest
drivers?
What's "mb bios"? I think I understand what the bios
is, but I've never heard of the "mb" bios.

Thanks,
Dan
>-----Original Message-----
>You might check that all hardware drivers and mb bios are
the latest
>version.
>
>--
>Regards,
>
>Dave Patrick ....Please no email replies - reply in
newsgroup.
>Microsoft Certified Professional
>Microsoft MVP [Windows]
>http://www.microsoft.com/protect
>
>"djfrederi (remove_this) @aol.com" wrote:
>| Dave,
>|
>| I downloaded SP4 from the web site, rebooted my
computer
>| in the SAFE MODE and ran W2KSP4_EN.EXE, the service pack
>| installation routine.
>| The service pack installed with the same results -
when
>| Windows restarted - it got to the "Loading Personal
>| Settings" then I got the blue screen with the
>| error "KMODE_EXCEPTION_NOT_HANDLED" again. The address
>| was the same - "Address 80462147".
>| Interesting thing... When I rebooted again in SAFE
MODE
>| to uninstall SP4, the uninstall wizard got stuck on
>| the "Running Processes After Uninstall" step. It was
>| there for over 20 minutes before I "end task"'ed it with
>| Task Manager. Then I restarted my computer and it seems
>| to be running okay again. (i.e. The SP4 uninstall abort
>| didn't seem to hurt it).
>|
>| Any other ideas as to how I can install SP4?
>|
>| Thanks,
>| Dan
>
>
>.
>
Anonymous
August 3, 2004 11:36:46 PM

Archived from groups: microsoft.public.win2000.setup_upgrade (More info?)

Go here and put in your service tag.
http://support.dell.com/support/downloads/index.aspx?c=...

(same thing mb = motherboard)

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

"djfrederi (remove-this) @aol.com" wrote:
| Dave,
| I'm not real sure how to do this... I bought the
| computer from Dell 3 years ago. How do I figure out what
| hardware I have and where to go to check for the latest
| drivers?
| What's "mb bios"? I think I understand what the bios
| is, but I've never heard of the "mb" bios.
|
| Thanks,
| Dan
Anonymous
August 12, 2004 10:01:38 PM

Archived from groups: microsoft.public.win2000.setup_upgrade (More info?)

Dave,

Thanks for all your help. I really appreciate it.

The problem turned out to be a file called "windrvr.sys"
that was in my c:\winnt\system32\drivers directory. I
don't know why I have this file, but I renamed it and SP4
installed without any problems.

That's the short answer but it took a while to find it.
I finally wound up calling Microsoft and getting help from
them. It took them a couple of days to figure it out,
too, so I don't feel so bad.

Anyway, I certainly appreciate your help. Thanks to you
I also have my BIOS up-to-date along with several other
things.

Sincerely yours,
Dan Fredericks

P.S. My wife is happy now, too. Office 2003 installed
without any problems after SP4 started working.


>-----Original Message-----
>Go here and put in your service tag.
>http://support.dell.com/support/downloads/index.aspx?
c=us&cs=19&l=en&s=dhs
>
>(same thing mb = motherboard)
>
>--
>Regards,
>
>Dave Patrick ....Please no email replies - reply in
newsgroup.
>Microsoft Certified Professional
>Microsoft MVP [Windows]
>http://www.microsoft.com/protect
>
>"djfrederi (remove-this) @aol.com" wrote:
>| Dave,
>| I'm not real sure how to do this... I bought the
>| computer from Dell 3 years ago. How do I figure out
what
>| hardware I have and where to go to check for the latest
>| drivers?
>| What's "mb bios"? I think I understand what the bios
>| is, but I've never heard of the "mb" bios.
>|
>| Thanks,
>| Dan
>
>
>.
>
Anonymous
August 13, 2004 1:05:55 AM

Archived from groups: microsoft.public.win2000.setup_upgrade (More info?)

Glad to hear it is resolved. Thanks for the feedback.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

"djfrederi (remove_this) @aol.com" wrote:
| Dave,
|
| Thanks for all your help. I really appreciate it.
|
| The problem turned out to be a file called "windrvr.sys"
| that was in my c:\winnt\system32\drivers directory. I
| don't know why I have this file, but I renamed it and SP4
| installed without any problems.
|
| That's the short answer but it took a while to find it.
| I finally wound up calling Microsoft and getting help from
| them. It took them a couple of days to figure it out,
| too, so I don't feel so bad.
|
| Anyway, I certainly appreciate your help. Thanks to you
| I also have my BIOS up-to-date along with several other
| things.
|
| Sincerely yours,
| Dan Fredericks
|
| P.S. My wife is happy now, too. Office 2003 installed
| without any problems after SP4 started working.
!