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Can not get / use IP-adresses

Last response: in Networking
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January 19, 2007 11:20:17 AM

I have problems getting connections to the internet with my PC. I'm using Windows XP and a Linksys WAG54G.
My defaults where tot obtain an automatically generated IP-address from my linksys. But suddenly that stopt. I got a message instead "something like: low functionality on this connection".
From research on the internet, i did find out that I didn't get any IP_address, because Windows is providing a IP-address which indicates, no ip-adress obtained??.
This problem I could not solve. So I choose for the sollution to take a fixed IP-addres. And not to use the DHCP facility on the Linksys. This works, but every day, when I start the computer. I need to give a new IP-address, because the previous ip-numbers will not connect to the internet any more.
Gateway Linksys : 192.168.1.1. My PC IP-address 192.168.1.###
Where I have to increase ### everytime when I start my PC (from boot or sleep mode).

My first impression was it's a a problem with the Linksys. I even updated the firmware to the latest versions. But other hardware connected to the linksys (Voip-phone, PS2) are working fine.

I'm using WiFi to connect the PC to Linksys, because when I use the cable a have even more problems.
Using the cable gives me a warning every minute or so "cable not connected". My light to indicate cable connect is off. But then this light turns ON, data-light is blinking and I have some internet connection (very slow). Then al light are off and a message "cable not connected" is visible in the system tray and every thing is repeated.

I'm realy confused where to look for problems; XP or Linkssys router. I'm using Zonealarm 6.5.737.000. I've checked for virusses, etc.
When I use Windows XP Netdiagnostics, I got things like;

[00000002] Wireless-G Notebook Adapter (failed)
failed on PING 192.168.1.1(same subnet) (failed)
(192.168.1.1 address of my linksys)
DNSServerSearchOrder (Success)
- 217.149.192.6 (Success)
This is also fixed address
[00000005] Microsoft TV/Video Connection (failed)
[00000012] Wireless-G Notebook Adapter (failed)
failed on PING 192.168.1.1(same subnet) (failed)[00000016] MAC-brugminipoort (failed)
failed on PING 192.168.1.1(same subnet) (failed)

Thanks for your time and help.
Pieter

More about : adresses

January 20, 2007 2:28:26 PM

turn DHCP back on, then post the results of run->cmd->ipconfig/all
January 20, 2007 10:16:20 PM

Turn off ZoneAlarm, it's firewall will wreck havic on your network.
Related resources
January 25, 2007 6:44:15 AM

ipconfig with fixed IP-adress
Windows IP-configuratie
Ethernet-adapter wireless network:

Verbindingsspec. DNS-achtervoegsel:
IP-address. . . . . . . . . . . . . : 192.168.1.10
Subnetmasker. . . . . . . . . . . : 255.255.255.0
Standaardgateway. . . . . . . . . : 192.168.1.1

Ethernet-adapter Netwerkbridge (Networkbridge):

Verbindingsspec. DNS-achtervoegsel:
IP-address. . . . . . . . . . . . . : 192.168.1.55
Subnetmasker. . . . . . . . . . . : 255.255.255.0
Standaardgateway. . . . . . . . . : 192.168.1.1

ping 192.168.1.1
Ping to 192.168.1.1 with 32 bytes data:
Time-out with command.
4 packages send but not recieved.

Strangly enough i have internet connection (WiFi) But I don't know how. I thought it was using gateway 192.168.1.1.!!

When I try to turn DHCP on (windows machine), I got a message like :
This connection has no or limited connection possibilities. Probably you don't have internet connection.

To configure my adsl (to turn DHCP on) I need to go to 192.168.1.1 but the machine is unavailable (dead ping).

Killing ZoneAlarm firewall is a bad idea!
January 25, 2007 12:16:39 PM

You have a SPI / Firewall built into the router, so you can kill it for testing purposes. Or at the least add a rule to allow all local traffic. ( 192.169.1.1 - 255.255.255.0) .

You are going to have to do it in order to trouble shoot.
January 29, 2007 9:09:30 AM

Step 1 : Connected to my Linksys Gateway, and used the default setup (Local DHCP server enabled)
Step 2 : My TCP/IP connection for my WiFi-adapter set to automatic IP and DNS-server
Step 3 : reboot Windows XP
Step 4 : After reboot, killed ZoneAlarm, If checked on hidden processes with Sysinternals Process Explorer, see dump. (Windows-XP firewall also Disabled)

Process PID CPU Description Company Name
System Idle Process 0 79.61
Interrupts n/a 2.91 Hardware Interrupts
DPCs n/a 0.97 Deferred Procedure Calls
System 4 1.94
smss.exe 820 Windows NT Session Manager Microsoft Corporation
csrss.exe 872 Client Server Runtime Process Microsoft Corporation
winlogon.exe 908 Toepassing Windows NT-aanmelding Microsoft Corporation
services.exe 952 1.94 Services en controllertoepassingen Microsoft Corporation
svchost.exe 1116 Generic Host Process for Win32 Services Microsoft Corporation
wmiprvse.exe 596 WMI Microsoft Corporation
svchost.exe 1200 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1344 Generic Host Process for Win32 Services Microsoft Corporation
wuauclt.exe 2568 Automatische updates Microsoft Corporation
svchost.exe 1396 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1588 Generic Host Process for Win32 Services Microsoft Corporation
spoolsv.exe 1936 Spooler SubSystem App Microsoft Corporation
BTNtService.exe 156
CDANTSRV.EXE 168 C-Dilla RTS Service C-Dilla Ltd
jrunsvc.exe 200 JRun Service Controller for Windows Macromedia Inc.
jrun.exe 292 JRun JAR Launcher Macromedia Inc.
swagent.exe 228
swstrtr.exe 252
swsoc.exe 260
nvsvc32.exe 484 NVIDIA Driver Helper Service, Version 71.84 NVIDIA Corporation
svchost.exe 584 Generic Host Process for Win32 Services Microsoft Corporation
Tablet.exe 680 WacomService Wacom Technology, Corp.
wdfmgr.exe 1716 Windows User Mode Driver Manager Microsoft Corporation
alg.exe 860 Application Layer Gateway Service Microsoft Corporation
lsass.exe 964 LSA Shell (Export Version) Microsoft Corporation
explorer.exe 1788 3.88 Windows Verkenner Microsoft Corporation
DSentry.exe 3068 DVDSentry Dell - Advanced Desktop Engineering
Apoint.exe 3080 Alps Pointing-device Driver Alps Electric Co., Ltd.
Skype.exe 3176 Skype. The whole world can talk for free. Skype Technologies S.A.
acrotray.exe 3204 AcroTray Adobe Systems Inc.
MultiMon.exe 3232 MultiMon MFC Application
TabUserW.exe 3240 TABUSERW Wacom Technology, Corp.
VOIP321.exe 3312 PHILIPS
procexp.exe 1252 0.97 Sysinternals Process Explorer Sysinternals
cmd.exe 2748 Windows-opdrachtprocessor Microsoft Corporation
firefox.exe 2388 Firefox Mozilla Corporation
ApntEx.exe 3460 Alps Pointing-device Driver for Windows NT/2000 Alps Electric Co., Ltd.

Step 5 : inconfig /all
The original dump was in Dutch language, so I translated a little bit.

Windows IP-configuratie
Host-name . . . . . . . . . . . .: KamperGUIlaptop
Primair DNS-(appendix?). . . . .:
Gateway Type ?? (Knooppunttype): . . . . . . . . . .: unknown
IP-routering enable. . . . .: NO
WINS-proxy enabled . . . . . : YES
DNS-(appendix list??). . . . : bbned.dsl.internl.net
bbned.dsl.internl.net

Ethernet-adapter WiFi netwerkconnection 5:
Connection spec. DNS-(appendix): bbned.dsl.internl.net
Description. . . . . . . . . . .:
Wireless-G Notebook Adapter #2
Physical address. . . . . . . . . . . : 00-0F-66-AF-1B-1F
DHCP enabled. . . . . . . . . : YES
Autom. configuration enabled. : YES
IP-address. . . . . . . . . . . . . : 192.168.1.102
Subnetmask . . . . . . . . . . . : 255.255.255.0
Standaardgateway. . . . . . . . . : 192.168.1.1
DHCP-server . . . . . . . . . . . : 192.168.1.1
DNS-servers . . . . . . . . . . . : 217.149.192.6
217.149.196.6
Lease obtained . . . . . . . . . : monday 29 januari 2007 11:07:35
Lease expired . . . . . . . . . : tuesday 30 januari 2007 11:07:35

Ethernet-adapter Netwerkbrug (Netwerkbrug):
Connection spec. DNS-(appendix?): bbned.dsl.internl.net
Description . . . . . . . . . . .:
MAC-bridge minipoort
Physical address. . . . . . . . . . . : 52-AA-4A-73-41-DF
DHCP enabled . . . . . . . . : YES
Autom. configuration enabled. : YES
IP-address. . . . . . . . . . . . . : 192.168.1.104
Subnetmask. . . . . . . . . . . : 255.255.255.0
Standardgateway. . . . . . . . . : 192.168.1.1
DHCP-server . . . . . . . . . . . : 192.168.1.1
DNS-servers . . . . . . . . . . . : 217.149.192.6
217.149.196.6
Lease obtained . . . . . . . . . : monday 29 januari 2007 11:07:33
Lease expired . . . . . . . . . : tuesday 30 januari 2007 11:07:33

** With the above connection information, I don't have an internet connection. It is also impossible to connect locally to my LinksSys Gateway on it's default address 192.168.1.1.

The only way to get Internet connection or to see / use the LinkSys gateway is to set my TCP/IP config for the WiFi connection to Fixed IP address. This process cost me a lot of trail and error, because it doesn't always work, so I need to reset XP, try and try again.
While I'm writing this message I'm using the following config (using Wifi Connection):

Windows IP-configuratie
Host-name . . . . . . . . . . . .: KamperGUIlaptop
Primair DNS-appedix. . . . .:
type ? Knooppunttype: . . . . . . . . . .: unknown
IP-routering enabled. . . . .: NO
WINS-proxy enabled. . . . . : YES

Ethernet-adapter Draadloze netwerkverbinding 5:
Connection spec. DNS-apendix:
Description . . . . . . . . . . .:
Wireless-G Notebook Adapter #2
Physical address. . . . . . . . . . . : 00-0F-66-AF-1B-1F
DHCP enabled:. . . . . . . . : nee
IP-address. . . . . . . . . . . . . : 192.168.1.14
Subnetmask. . . . . . . . . . . : 255.255.255.0
Standard gateway. . . . . . . . . : 192.168.1.1
DNS-servers . . . . . . . . . . . : 217.149.192.6

Ethernet-adapter Netwerkbrug (Netwerkbrug):
Connection spec. DNS-appendix:
description . . . . . . . . . . .:
MAC-bridge minipoort
Physical address. . . . . . . . . . . : 52-AA-4A-73-41-DF
DHCP enabled. . . . . . . . . : YES
Autom. configuratie enabled. : YES
Autoconfiguratie IP-adres . . . . : 169.254.62.153
Subnetmasker. . . . . . . . . . . : 255.255.0.0
Standaardgateway. . . . . . . . . :


Using The ETHERNET Connection (Cable) never works. I've got repeatetly the message "Cable not connected", the message dissapears, the data-led is burning, some data is transferred and then again "The cable is not connected" message.

What I find very strange, is that my LinkSys gateway, is still configured as LOCAL DHCP-server.

Any Ideas ?
Thank you!!
January 29, 2007 12:40:48 PM

A couple of things popped out at me.

WINS-proxy enabled . . . . . : YES Disable WIN

And your DNS is not pointing at the router gateway. Should be 192.168.1.1

The last computer I built had problem with the Nic drivers for NVIDA gigabit. The only ones that worked correctly was the supplied drivers and that was with the def chip set. So if this is a Nvida chipset PC, try reverting back to the drivers supplied on the cd. It worked for me.

Have you tried a direct connect to the modem ( pc to modem ). This uses a std cat5 nic cable. Now if you isp is setup to look at MAC address it may not allow you to connect if this is new pc. May require the ISP to reset its filter of clone the mac address into the router.

If you have 2 wireless cards try disabling the one not in use. Even though I have 2 on mine and they both will connect at the same time.
!