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Maxtor external drive not showing up in Windows Explorer

Last response: in Windows XP
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Anonymous
April 8, 2005 10:34:53 PM

Archived from groups: alt.comp.hardware,microsoft.public.windowsxp.basics,microsoft.public.windowsxp.general (More info?)

I just bought a Maxtor One Touch II 200 GB external hard drive for back-up.
I installed the software like it said to do in the manual and then connected
the drive via firewire. Windows immediately recognized it. The Maxtor
software I had installed then gave me a prompt that said basically "this
drive is in FAT, it's recommended that you reformat to NTFS" I clicked ok
and it began the reformat. A couple of minutes later I got a message saying
Format Failed. Now the drive won't show up in Windows Explorer. I tried
rebooting but that didn't help.

Any ideas on how to fix this? Thanks in advance for any help you can
provide. I'm running WinXP Pro by the way.
Anonymous
April 8, 2005 10:34:54 PM

Archived from groups: alt.comp.hardware,microsoft.public.windowsxp.basics,microsoft.public.windowsxp.general (More info?)

Right click on My Computer and select Manage. On the following screen,
click on Disk Management.

Does it now show up on the right hand side of the screen? You can partition
it, format it and assign it a drive letter from here.
--
Cari (MS-MVP)
Printing & Imaging

In Loving Memory of our dear friend Alex Nichol MVP

"Marcus Hamilton" <nothanks@yourmomma.com> wrote in message
news:h9A5e.2951$lP1.2667@newsread1.news.pas.earthlink.net...
>I just bought a Maxtor One Touch II 200 GB external hard drive for back-up.
>I installed the software like it said to do in the manual and then
>connected the drive via firewire. Windows immediately recognized it. The
>Maxtor software I had installed then gave me a prompt that said basically
>"this drive is in FAT, it's recommended that you reformat to NTFS" I
>clicked ok and it began the reformat. A couple of minutes later I got a
>message saying Format Failed. Now the drive won't show up in Windows
>Explorer. I tried rebooting but that didn't help.
>
> Any ideas on how to fix this? Thanks in advance for any help you can
> provide. I'm running WinXP Pro by the way.
>
>
Anonymous
April 8, 2005 10:34:55 PM

Archived from groups: alt.comp.hardware,microsoft.public.windowsxp.basics,microsoft.public.windowsxp.general (More info?)

"Cari (MS-MVP)" <Newsgroups1@coribright.com> wrote in message
news:%23vBMniHPFHA.4052@TK2MSFTNGP12.phx.gbl...
> Right click on My Computer and select Manage. On the following screen,
> click on Disk Management.
>
> Does it now show up on the right hand side of the screen? You can
> partition it, format it and assign it a drive letter from here.
> --
> Cari (MS-MVP)
> Printing & Imaging

Hey, Cari. Thanks for your reply. Unfortunately, it doesn't show up under
Disk Management. Any other ideas? Thanks.

>
> "Marcus Hamilton" <nothanks@yourmomma.com> wrote in message
> news:h9A5e.2951$lP1.2667@newsread1.news.pas.earthlink.net...
>>I just bought a Maxtor One Touch II 200 GB external hard drive for
>>back-up. I installed the software like it said to do in the manual and
>>then connected the drive via firewire. Windows immediately recognized it.
>>The Maxtor software I had installed then gave me a prompt that said
>>basically "this drive is in FAT, it's recommended that you reformat to
>>NTFS" I clicked ok and it began the reformat. A couple of minutes later I
>>got a message saying Format Failed. Now the drive won't show up in
>>Windows Explorer. I tried rebooting but that didn't help.
>>
>> Any ideas on how to fix this? Thanks in advance for any help you can
>> provide. I'm running WinXP Pro by the way.
>>
>>
>
>
>
Anonymous
April 9, 2005 4:22:06 AM

Archived from groups: alt.comp.hardware,microsoft.public.windowsxp.basics,microsoft.public.windowsxp.general (More info?)

"Marcus Hamilton" <b.mitchell@nospam.com> wrote in message
news:GdSdnYhPktBlssrfRVn-hw@comcast.com...
>
> "Cari (MS-MVP)" <Newsgroups1@coribright.com> wrote in message
> news:%23vBMniHPFHA.4052@TK2MSFTNGP12.phx.gbl...
>> Right click on My Computer and select Manage. On the following screen,
>> click on Disk Management.
>>
>> Does it now show up on the right hand side of the screen? You can
>> partition it, format it and assign it a drive letter from here.
>> --
>> Cari (MS-MVP)
>> Printing & Imaging
>
> Hey, Cari. Thanks for your reply. Unfortunately, it doesn't show up
> under Disk Management. Any other ideas? Thanks.
>
>>
>> "Marcus Hamilton" <nothanks@yourmomma.com> wrote in message
>> news:h9A5e.2951$lP1.2667@newsread1.news.pas.earthlink.net...
>>>I just bought a Maxtor One Touch II 200 GB external hard drive for
>>>back-up. I installed the software like it said to do in the manual and
>>>then connected the drive via firewire. Windows immediately recognized
>>>it. The Maxtor software I had installed then gave me a prompt that said
>>>basically "this drive is in FAT, it's recommended that you reformat to
>>>NTFS" I clicked ok and it began the reformat. A couple of minutes later
>>>I got a message saying Format Failed. Now the drive won't show up in
>>>Windows Explorer. I tried rebooting but that didn't help.
>>>
>>> Any ideas on how to fix this? Thanks in advance for any help you can
>>> provide. I'm running WinXP Pro by the way.
>>>
Someone in another group had a similar problem with the 300 GB drive. Here
is a copy of what they did to resolve their problem.

I just spent 1+ hr on the phone with Maxtor (partial that long b/c I
rebooted my comp about 8 times)... They DID fix it. They had me disconnect
the drive, unistall the software using the CD it came with. I also had to
connect the external drive to another PC in my office and reformat it (quick
version) - reformat = lose all info on drive. I then installed the CD
software again (with the drive still disconnected). It works now. Call
Maxtor and they will walk you through it... in the USA call 1-800-262-9867
!