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Netgear FVS338 Problems

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jmarusen   02-14-2007 at 07:22:48 AM

Hi All, I'm having problems with the WAN on my FVS338. Once or twice a day I have to cycle the power on the router to get it to reconnect. I'm quite disappointed as I assumed this was a business class router. Netgear customer support has had me upgrade and then downgrade firmware versions. They don't seem to have an idea.

Any thoughts or suggestions?

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blue68f100   02-17-2007 at 10:58:34 PM
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Went through the same problems early on. Make sure you update the firmware to v2. It fixes a a lot of problems but not all, Still dealing with there tech support.

Before doing the update, reset the router back to factory. Use this procedure:
1. powered up press the reset and hold for 20 sec
2. with out releasing the reset pull the power , continue holding fot another 20 sec.
3. the power back up still with the reset pressed for another 20 sec.

Total time 1 min, this is a factory clear all setting seq.

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jmarusen   02-18-2007 at 01:45:05 AM
- 0 +

Thanks for the reply. Netgear tech's support in India has been no help. They don't seem to have a clue. They've told me to upgrade to latest firmware and then roll back to previous version. I'll try to reset to factory default prior to upgrading.

Best regards,
John

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blue68f100   02-18-2007 at 07:28:33 PM
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The original fw had a problem with lease times greater than 24 hrs. The v2 still has a problem if you have to use a clone mac. Sometimes it reconnects on boot sometimes not.

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jmarusen   09-19-2007 at 07:59:07 PM
- 0 +

More problems with this brick. WAN stopped working all together. Tried to repower and then reset with your instructions. Didn't revert to the original version of the firmware though as I expected. Did I not correctly reset the router?

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