keisha

Distinguished
Sep 13, 2005
7
0
18,510
Good Afternoon
I need some help fixing a friends computer.First we can not access the firewall, it just says access denied. Secound, We thought we would reinstall windows but it does not respond. Any help on which way to go would be great. Thanks Ken
 

1Tanker

Splendid
Apr 28, 2006
4,645
1
22,780
Good Afternoon
I need some help fixing a friends computer.First we can not access the firewall, it just says access denied. Secound, We thought we would reinstall windows but it does not respond. Any help on which way to go would be great. Thanks Ken
Have you typed the router's address into your browser? It's usually 192.168.1.1 or 192.168.1.0(experiment with the last 2 numbers). If that won't work, try a reset. There's a very small hole(usually on the front), and you can stick a straightened-out paper-clip into it... push it, until the light turns red. Then unplug it, and shut-down your computer. Wait ~ a minute, then plug the router back in and reboot. That will usually reset all the parameters to default(password as well). GL :)