I am tech support at a medium sized company and I am stumped. I have a user with an almost brand new Dell D520 with 512 RAM and Intel Core 2 Duo who is having basic stability problems and it seems to come back every time to Office.
After a while Word will stop cutting and pasting, although it does not freeze.After a reboot it will be fine. Additionally he has a sporatic problem where Windows will boot to a black screen after logging in. I can get the desktop to show up by using Taskmanager and manaually running the Explorer.exe service. (we are running a domain stucture)
I check his hard drive becuase I get about 2 hard drives a month from Dell that go bad, but it is fine. It did have some index issues which Windows fixed with a chkdsk. This did seetle the computer down a bit, but it is still acting up.
I've also reseated the 2.5 " SATA drive and I have run every diagnostic I can think of. Microsoft makes mention of this problem, but does not address the issues I have, it mostly talks about files getting currupted and that is not happeneing yet. I have scanned for spyware using Spybot and McAfee Total protection for small business. It is clean.
Has anyone else seen this.
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