I recently purchased a AMD FX-8120 Zambezi CPU from Newegg for a new build but had to return it. The reason for my concern is that under the FAQs section for RMAs the CPU return policy is that if a CPU is physically damaged Newegg will not replace it. My CPU was physically damaged(bent pins), but it was DOA. I discovered that the pins were bent when I attempted to put the processor in the motherboard socket and it would not go in.
I believe it was due to poor packaging as the CPU was flipped the wrong way in its plastic case, and the pins were not facing the protective foam. I was not at all responsible for the damage. But Newegg's policy is that it wont replace any damaged CPUs.
So am I screwed? Has anyone here had to go through an RMA of a CPU with Newegg? Please tell me I didn't just lose $200.
I believe it was due to poor packaging as the CPU was flipped the wrong way in its plastic case, and the pins were not facing the protective foam. I was not at all responsible for the damage. But Newegg's policy is that it wont replace any damaged CPUs.
So am I screwed? Has anyone here had to go through an RMA of a CPU with Newegg? Please tell me I didn't just lose $200.