I am trying to help a friend resolve a no boot problem with her laptop. We get a black screen at boot up and trying to reinstall with the XP disk gives a message ..." inspecting your system..." then all goes black.
Suspecting internet activity and possibly a boot virus I downloaded a boot disk ( Dr Dos) and was able to get to A> but strangely it seems to be holding this in memory and will not let me load WD Clear
I added WD clear to the same CD but cannot see it on a DIR command
Next it installed it ( WD Clear) on a separate disk and again the DR Dos loaded and I could not see WD Clear so I could not launch it!
I have to assume that I am doing this incorrectly so can someone give me a step by step solution. I am not an expert.
My plan was to try to reformat the entire HD and reload Windows.
Thanks
Suspecting internet activity and possibly a boot virus I downloaded a boot disk ( Dr Dos) and was able to get to A> but strangely it seems to be holding this in memory and will not let me load WD Clear
I added WD clear to the same CD but cannot see it on a DIR command
Next it installed it ( WD Clear) on a separate disk and again the DR Dos loaded and I could not see WD Clear so I could not launch it!
I have to assume that I am doing this incorrectly so can someone give me a step by step solution. I am not an expert.
My plan was to try to reformat the entire HD and reload Windows.
Thanks