Sign in with
Sign up | Sign in
Your question

VISTA 64-bit and McAfee Apathy

Last response: in Windows Vista
April 8, 2007 5:13:11 PM

Just like everyone out there to know there are other anti-virus vendors besides McAfee and Norton. I purchased a multi-year anti-virus software product from McAfee NOT knowing they had absolutely no 64-bit Vista compatible product/downloads on the market. McAfee left me hanging and NO REFUND. All of their discussion board company monkeys kept saying it was coming. NEVER SHOWED.

Everyone is entitled to make the decision to go with 32-bit Vista O.S. or the 64-bit O.S. DON’T LET THE LACK OF 64-bit ANTI-VIRUS SOFTWARE FROM THESE TWO VENDORS MAKE THAT DECISION FOR YOU. I am pleased to announce I have purchased a year subscription from Trend Micro and it is performing nicely with only one glitch(1) and hope to be resolved by a future download update by Trend Micro.

Remember, much of your software will NOT run with Vista and products/software claiming to be “VISTA READY” are referring the to the 32-bit version and NOT the 64-bit.

But, once you are up and running with VISTA 64-bit it is really cool. Did you know it offers an I.E. 7 browser in a 32-bit version AND 64-bit version?
Take a look:

glitch(1): My issue/problem is still with me and I believe it is a Trend Micro problem with Vista. I still can NOT scan my computer for viruses UNLESS I go to the Control Panel (classic view), click on User Accounts and go to “Turn User Account Control On or Off” and click OFF. I must then reboot my PC and then open my Trend Micro Internet Security 2007 main console to scan for viruses. ONLY AFTER I HAVE TURNED OFF THE USER ACCOUNT CONTROL AND REBOOT CAN I SCAN MY PC FOR VIRUSES….This is a cumbersome step just to do a computer scan for viruses, please let’s get this fixed.

Windows Vista Home Premium
64-bit Operating System
I.E. 7 (32-bit and 64-bit)
Gateway FX510S
Intel(R) Pentium® D CPU 3.40GHz
4093 MB RAM
NVIDIA GeForce 7600 GS Graphics Card

(IP Provider Cox Cable)
Download: 10.0 Mbps Upload: 1.0 Mbps
Coaxial direct to tower for TV viewing on Monitor

Linksys Cable Modem Ethernet connection
HP LaserJet 1300 PCL 5 printer
Logitech Z-5300 Speakers and Sub-Woofer
30 GB Zune Digital Media Player
20” Envision LCD Monitor
APC Back-UPS ES 750
Western Digital 60 GB Removable hard drive
Belkin 15in1 Media Reader/Writer

MS Office Professional 2007
Adobe Acrobat 8
Trend Micro Internet Security 2007
MS Zune Software Version 1.3
April 8, 2007 7:26:21 PM

Norton has had 32 & 64 bit Vista support from day one.

The only product they do not have Vista support in is Ghost (but they haven't really updated that one since the late 1990s. I started out using the NIS 2007 package but I am now using Norton 360 in my Vista 64 environment because I _did_ want the extra back-up facility.

Virsus software is a religious affair (kind of like program editors) and everyone has their favorite. The problem you will run into with TrendMicro is getting timely updates (a week or so behind new viruses being detected) other than that its an ok package.
April 8, 2007 8:16:53 PM

"The latest version of Norton AntiVirus 2007 and Norton Internet Security 2007 are compatible with 64-bit version of Windows Vista."

"Phishing Protection feature available only on 32-bit Internet Explorer"

I stand corrected...My beef is with McAfee....

(Norton 2007 is the only one compatible with Vista 64-bit...They (Norton) won't update previous editions.....)
Related resources
April 8, 2007 9:11:20 PM

Is McAfee compatible with Windows Vista?
Summary: Yes, McAfee is compatible with all 32-bit versions of Microsoft Windows Vista. For specific product and operating system requirements, see below.

Affected Products:
McAfee 2007 Consumer Products
Affected Operating Systems:
Microsoft Windows Vista

McAfee 2007 security products will be Vista compatible soon after Microsoft releases this new software to consumers. Upgrades will be made available to McAfee users who are registered and have valid subscriptions. They will complement Vista by providing advanced protection against online threats and hacker attacks.

McAfee recommends not taking any chances with your valuable time, property, precious personal information, reputation and identity. It is important to have the best protection and layered security. McAfee is dedicated to and trusted for providing consumers with the best PC security and ID theft prevention available.

What about all the 64-bit folks? ...What about OUR updates?....What about the money out of OUR pockets?.....Never Again....
April 9, 2007 2:07:18 PM

I have a question about McAfee's upgrade program.
If you buy a multi-year version of their anti-virus, then decide to upgrade from XP Pro to Server 2003, do they let you do this? (for free?)
Do they even have a version that runs on Server 2003?

The reason I ask is that the 64 bit version of vista is more of a workstation/server class OS.
I would not expect that buying a consumer/user version of an anti-virus, even with a multi-year version, would not allow a free upgrade to a high-end workstation or business server OS version.
And that is what the 64 bit version of the OS is.
It is designed for high-end power user or developmental users.
ie. Photoshop, CAD, programmers, or those using a Virtual Machine software to run multiple OSes so they need 4GB+.
Plus it sounds like the development requirements on the 64bit OS are completely different from 32bit vista so much of their code would need to be redeveloped.
April 9, 2007 2:55:11 PM

Your McAfee upgrade path depends on whether you are using an Enterprise version or a customer version. I run McAfee Enterprise with no problems on Win2K3 - our version specifically requires a server OS so it's not compatible with XP. Vista is not a server OS, and considering that less than 18% installed Vista as 64 bit per MS and MS considers these users to be "specialized" and "power users", its a small enough market for McAfee to take their time addressing. My recommendations are to look at the freeware/shareware AV market instead of paying these dorks good money to ignore you.
April 12, 2007 11:23:08 AM

Dear Lexonex,

Hello there! A pleasant day to you! My name is John from Consumer Escalation Team and I will be assisting you on this issue. To keep our records up-to-date, it is very important to RESPOND to this e-mail.

I have carefully read your email and have understood your concern.

Regarding Turning-off User Account Cotrol of WIndows Vista. This feature of Windows Vista is the same as the Suspicious Software Alarm System of Trend Micro Internet Security 2007. Turning-it off really does not harm your computer since you have this kind of feature working in your Trend Micro program. It even allows you not to have that annoying pop-up each time you install or open other programs.

Right-now we don't have any information yet if there will be a patch for that problem since it's really about WIndows Vista's permissions on the programs running in your computer. It's like Trend Micro not being allowed by Windows Vista to work normally. And for the feature to run, it's either we turn-off User Account Control or set some exceptions for other programs in User Account Control which right-now; WIndows' Vista does not give an option. If ever a patch should be created for this problem, it should be a patch from Microsoft so they can allow valid programs to run normally when User Account Control is on.

But we are not closing our options and are still testing if there is a way that the whole Trend Micro program as a whole can be permitted by WIndows Vista to run normally.

I hope I have answered your inquiries clearly.

I will patiently wait for your reply.

Please let me know if I can close this case already.

VERY IMPORTANT: In order for me to have a history of our correspondence, please do not delete the subject and the contents of this email.

Hope this proves useful and have a nice day :) 

Best Regards,
Consumer Support Team
TrendLabs HQ, Trend Micro Incorporated
April 22, 2007 2:25:47 PM

Saturday, February 17, 2007 5:39 PM jesper
64-bit Anti-Virus For Vista

One of the (few) security tools that does not come with Windows Vista is anti-virus. Tons of people have asked about which one to use, and which are available. The answer is: most are available for 32-bit Vista already. Malke, a Windows Shell MVP, put together a list of 32-bit anti-virus programs that work on Vista.

Fewer of the programs are also available in 64-bit versions. I was able to confirm availability of the following in 64-bit versions:
Name Cost Notes

Home edition is free.

$38.95 for two years

CA eTrust
$29.95 Primarily designed for businesses and sold via site-licenses but can be bought stand-alone too. The consumer version is not available in 64-bit yet.

$39.99 for one year The web site claims the enterprise version works on 64-bit, but McAfee technical support is adamant that they have no versions that work on 64-bit Windows. I would recommend you stay away from McAfee until they figure out what products they actually make.

$39 for one year
Trend Micro
$39.95 for one year
May 15, 2007 11:15:25 PM

OK, inquiring minds wanna know...

how did you get Zune 1.3 running on Vista x64? I can't seem to manage that..

Thanks in advance,