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HELP

Last response: in Networking
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May 21, 2007 5:44:26 PM

Hi everyone,

I would like to thank in advance, any assistance provided.

The problem is that:

For some reason I have very low internet speed. My connection provided by the ISP clix is at 12MB, speed that I cannot even see on my daily tasks. I called the ISP and asked them to clock my speed, the answer was 4MB and they could not explain why.
In reality tough it does not seem to be even 4MB it looks like it is 512Kb or even less.
I cannot open several pages at the same time, pages take ages to load, and sites with secure socket layer (https) , dont even load (the answer is always the server is taking too long to respond).

At first i tought it was a problem with my router, a Billion Bipac 5100W that came with the 1st ISP roughly 4-5 years ago. I tought that because it was a router for 512kb it wasnt copping very well with the increase of speed. So i bought a new one, the Belkin N1 Wireless router and linked it with a modem Huawei SmartAX MT882, however nothing has changed.

I also tought it was because of the firewall, but I lowered the security on it and still hasnt worked. I have a firewall from zone alarm (free version), together with the provided by the router (belkin n1) and windows XP SP2. Also have installed Kaspersky 6 and Spyboot.

And from what I can see with RegCleaner I dont have too many programs starting up, however I used netstat -a and noticed I have many TCP and UDPs connections. Could this be the reason? but even so is 12Mb not enough to cope with it?

I dont know what else to try to solve this issue.

Once again, thanks for any assistance.

More about : question

May 21, 2007 7:40:14 PM

What happens if you hook directly upto the modem?
Do you have IPv6 installed? I have had problems with it.
May 21, 2007 8:00:30 PM

tried with modem didnt worked. did not connect to internet.

i think i have IPv6, how to I check it?

thanks
Related resources
May 22, 2007 1:00:29 PM

did you power cycle the modem when you hooked up to it? Whenever you add or take out a router you need to turn off the modem to reset the connection.
IPv6 can be found in the network connections properties. Right click the connection your using and select properties.
May 22, 2007 11:01:33 PM

Yes I have, but if does not connect at all. I did not set up any connection on my computer. I just set the parameters in the page of the router set by the ISP like type of connection (PPoA) and others and it got connected to the internet.
May 22, 2007 11:50:00 PM

I have also used the SW speed test to check my speed, as you can see im way below what I should be.

Dan Elwell's Broadband Speed Test (unregistered)
Speed Test Report 07-05-23 00:09 - Full test

Test conducted at: 23-05-2007 0:09:16
Test sequence: Full test

Please note that these results are a snapshot of this particular moment. Run the test a few times to ensure maximum

accuracy. Although the test has been constructed to be highly accurate, no guarantees can be made to the level of

accuracy experienced in everyday use.

Test 1: Ping times to UK servers

Ideally, you should get a result of around 50 ms (lower is better)

bris.ac.uk: 76,8 ms
nationalrail.co.uk: 82 ms
mirrors.dedipower.com: 71,5 ms
nationalrail.co.uk: 82,8 ms

This result is much poorer than expected and should be investigated.

Test 2: Ping times to European servers

Ideally, you should get a result of around 30 ms (lower is better)

apache.oss-mirror.org: 76,5 ms
apache.belnet.be: 84,5 ms
mir2.ovh.net: 68,8 ms
apache.easy-webs.de: 80,8 ms

This result shows serious problems with your ping times, and should be investigated.

Test 3: Ping times to east-coast USA servers

Ideally, you should get a result of around 120 ms (lower is better)

mirror.olnevhost.net: 189,8 ms
apache.edgescape.com: 216 ms
ibiblio.org: 174,5 ms
pangex.com: 189,5 ms

This result is much poorer than expected and should be investigated.

Test 4: Ping times to west-coast USA servers

Ideally, you should get a result of around 160 ms (lower is better)

hightechimpact.com: 205,3 ms
apache.oregonstate.edu: 219 ms
muug.mb.ca: 186,3 ms
muug.mb.ca: 187 ms

Your ping times are slightly poorer than expected.

Test 5: Ping times to east Asia servers

Ideally, you should get a result of around 300 ms (lower is better)

download.stmc.edu.hk: 387 ms
stu.edu.tw: 363 ms
stu.edu.tw: 366 ms
riken.jp: 312,7 ms

Your ping times are slightly poorer than expected.

Test 6: Ping times to Australian servers

Ideally, you should get a result of around 350 ms (lower is better)

apache.planetmirror.com.au: 379,3 ms
apache.planetmirror.com.au: 378 ms
wicks.co.nz: 366,7 ms
wicks.co.nz: 368,5 ms

The results of this test indicate no problems.

Test 7: Ping times to central Asian servers

Ideally, you should get a result of around 300 ms (lower is better)

mirror.tw: 357,5 ms
apache.oss.eznetsols.org: 349 ms
download.stmc.edu.hk: 385,5 ms
stu.edu.tw: 366 ms

Your ping times are slightly poorer than expected.

Test 8: Download speeds from UK servers

Ideally, you should get a result of around 12000 Kb/s (higher is better)

mirrors.dedipower.com: 2369 Kb/s

This result shows serious problems with your downloads, and should be investigated.

Test 9: Download speeds from European servers

Ideally, you should get a result of around 12000 Kb/s (higher is better)

apache.crihan.fr: 2430 Kb/s

This result shows serious problems with your downloads, and should be investigated.

Test 10: Download speeds from east-coast USA servers

Ideally, you should get a result of around 12000 Kb/s (higher is better)

mirrorgeek.com: 2018 Kb/s

This result shows serious problems with your downloads, and should be investigated.

Test 11: Upload speeds to the Speed Test Server

Ideally, you should get a result of around 400 Kb/s (higher is better)

Not conducted: You must register this software in order to perform this test.

Please click 'What's This?' for information on registering this software to enable this test.

Test 12: Packet loss en route to a UK server

Ideally, you should get a result of around 0 % (lower is better)

mirrorservice.org: 0 %
nationalrail.co.uk: 0 %

The results of this test indicate no problems.

Test 13: Packet loss en route to a European server

Ideally, you should get a result of around 0 % (lower is better)

apache.mirroring.de: 0 %
uni-erlangen.de: 0 %

The results of this test indicate no problems.

Test 14: Packet loss en route to an east-coast USA server

Ideally, you should get a result of around 0 % (lower is better)

gulus.usherbrooke.ca: 0 %
redhat.secsup.org: 0 %

The results of this test indicate no problems.

End of testing.
June 6, 2007 7:58:53 AM

Check that on-MoBo NIC !!! too make sure in BIOS. You just might have a PCI based NIC (get the MoBo specs! online or in manual). You want a PCIe NIC at all costs.

If you're SURE you have a PCIe NIC, the only other thought is inferior inter-connect. Maybe you got cheap and no Quality wires.

Lets get an answer on PCIe yay, or nay, or IDunno, but it needs investigation.

Too Bad DSL isn't around. That could also solve the problem, by having a dedicated connection to the central office. You might gladly accept 3Mbs of dedicated service over CATV dilution.

f61
!