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Dell XPS failed surface scan in diagnostics

Tags:
  • Support
  • Dell Studio Xps
  • Hard Drives
  • Surface
Last response: in Opinions and Experiences
March 6, 2012 4:38:17 PM

Hello,
My Dell XPS failed surface scan in diagnostics. Dell denys its an hard drive issue. Is it or isn't it?
Help!!

More about : dell xps failed surface scan diagnostics

March 8, 2012 3:12:58 PM

That makes no sense, the surface scan is a drive diagnostic, so if it failed it can't be anything except a drive failure.

Have the Dell tech you speak with explain how it's not, I'd like to hear what they say about it.