Archived from groups: microsoft.public.windowsxp.basics (
More info?)
I thought perhaps that broken area may have something to do with why my
system sometimes says I need to connect to the net or work offline. I am
always connectioned with broadband so why would it say I am not sometimes/?
"Sharon F" wrote:
> On Sun, 8 May 2005 20:11:01 -0700, Dust Help wrote:
>
> > I NEED HELP PLEASE.....In the Help and Support under the area titled DID YOU
> > KNOW....it should list some info, etc. but it only says to run the connection
> > wizard and when I do it says everything is done but yet when I go back to the
> > same area it says to run the connection area. CAN anyone please help me?
>
> I think that part of Help is broken. I have seen the same thing on my
> system. That is one form of the problem. The other is that "Did you know"
> gets stuck on a date and does not refresh.
>
> I've used the tips for resetting the store for Help Center without success.
> Tweaking the firewall has no effect. However I was able to get this section
> going again by removing all protections put in place by anti-spyware
> programs (AdAware, Spybot Search and Destroy, etc). Then resetting IE as
> the default browser and restoring all default IE settings (both of these IE
> related things can be done in Internet Options).
>
> It worked for about two weeks. Somewhere along the line - tweaking here and
> there, putting protections back in place - it became "broken again." I
> believe this is due to an undefined interaction between new security
> measures in SP2, preferred settings in IE and the extra protections from
> the anti-spyware programs.
>
> If you think about it with a light on security, this annoyance makes sense.
> You don't want a local program, accessing the internet and downloading
> content without express permission. In this case, the program is "innocent"
> - Help and Support - but apparently the mechanisms that block this cannot
> tell if the action has been initiated by an "innocent" or malicious
> program.
>
> There is no apparent setting to remove the block for Help and Support - at
> least not one that I've found. Although this is a nice feature that is
> missed when it doesn't work, I have decided to leave this alone for now as
> this is not a critical part of XP's functionality.
>
> You can view pretty much the same content by visiting the main page of
> Microsoft's Help and Support Center
>
http://support.microsoft.com/default.aspx
>
> or the Windows Solution Center linked off of that page. Click Pick a
> Product and then Windows> Windows XP to arrive here:
>
http://support.microsoft.com/ph/1173
>
> (NOTE: If using a language other than English -US, the final destination
> may not be that exact page. Follow the links from Help and Support home
> page to the Windows XP solution center instead of using the URL pasted
> here.)
>
> Sorry I don't have a "fix" for you but if you google this issue, you'll
> find that there is no pat solution for this problem. Even folks that have
> reinstalled/rebuilt everything on their systems seem to end up in the same
> spot again. However, as far as I can tell, no one program, no particular
> Windows update and no fixed combo of IE settings has come to light as the
> cause. At least you'll know that you're not alone on this.
>
> --
> Sharon F
> MS-MVP ~ Windows Shell/User
>
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