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Internet Explorer 7, Outlook 2007, and other MS Products

Tags:
  • Outlook 2007
  • IE7
  • Windows Vista
Last response: in Windows Vista
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August 21, 2007 12:56:44 AM

Within the last 24 hours my whole Vista experience has gone to crap. Internet Explorer 7 will not connect or bring up any web pages. I keep getting not connected and/or bad address messages. Outlook 2007 will not connect to any of my mailboxes or send any messages. I can not use Windows Update.

I was on the phone with AT&T for over 4 hours and they couldn't help. All the lights on my modem are on. Everything is good according to AT&T. At first I thought it was my onboard NIC and I purchased a new one. Still no good. I installed Firefox and Thunderbird and they both work perfectly. I can get on the internet and do everything I was doing. Any reason why all of a sudden all my MS products would stop connecting to the internet??

More about : internet explorer outlook 2007 products

August 21, 2007 4:08:53 AM

After some research, it seems a recent Vista update may be causing this problem.

You can uninstall patches through the Control Panel, Programs and Features, then "View installed updates" on the left pane. The problematic update appears to be:

KB937143

I've linked the name to the relevant Microsoft information page - this appears to be an Internet Explorer cumulative security patch. There may be an individual fix contained within this that is causing your problem, in which case you will want to install the others.

Let me know if uninstalling that helps at all...this update is recent so that might fit your time-frame of issues. Be sure not to have Windows Update on automatic check/install to prevent it from reoccurring so you can test this.
m
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August 21, 2007 7:52:12 AM

I have uninstalled the update and still the issue remains. I have run HiJackThis and can get the log for those who are knowledgeable about the results. Windows Defender found nothing. AVG didn't either. I haven't run SpyBot because it can't resolve the server to get the updates >.<
m
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August 21, 2007 3:03:45 PM

nslookup

Sounds like you might be having a problem with your DNS and/or IP routing.

Are you using a static IP address on your computer?

Ping 127.0.0.1
ping router (generally 192.168.1.1)
ping www.tomshardware.com

Does tomshardware resolve to an IP address and ping?

But if other non-MS browsers work, it might be a setting you changed?

What changes have you made to your computer recently? What did you do when this started happening? Updates, program installs, downloads, etc?
m
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August 21, 2007 8:03:36 PM

I can not get tomshardware or google to resolve to an IP address nor get a ping out of it

The only thing I have changed is getting some Microsoft Updates. That is all.

Here is the HiJackThis:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:53:26 PM, on 8/21/2007
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files (x86)\DAEMON Tools\daemon.exe
C:\Program Files (x86)\AT&T\Self Support Tool\ATTTray.exe
C:\Program Files (x86)\Grisoft\AVG7\avgcc.exe
C:\Windows\SysWOW64\CtHelper.exe
C:\Program Files (x86)\Adobe\Reader 8.0\Reader\reader_sl.exe
C:\Program Files (x86)\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\Logitech\SetPoint\x86\SetPoint32.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?

LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common

Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~1\Office12

\GRA8E1~1.DLL
O4 - HKLM\..\Run: [SBC_McciTrayApp] "C:\Program Files (x86)\AT&T\Self Support Tool\ATTTray.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~2\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AsioThk32Reg] REGSVR32.EXE /S CTASIO.DLL
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AsioReg] REGSVR32 /S CTASIO.DLL
O4 - HKLM\..\Run: [QuickTime Task] "C:\Windows\SysWOW64\qttask.exe" -atboottime
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files (x86)\Common

Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [AlcoholAutomount] "C:\Program Files (x86)\Alcohol Soft\Alcohol 120\axcmd.exe" /automount
O4 - HKCU\..\Run: [DAEMON Tools] "C:\Program Files (x86)\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~2\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [DevconDefaultDB] C:\Windows\system32\READREG /SILENT /FAIL=1 (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DevconDefaultDB] C:\Windows\system32\READREG /SILENT /FAIL=1 (User 'Default user')
O4 - Global Startup: Logitech SetPoint.lnk = ?
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12

\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1

\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files (x86)\Yahoo!

\Common\Yinsthelper.dll
O16 - DPF: {5F5F9FB8-878E-4455-95E0-F64B2314288A} (ijjiPlugin2 Class) -

http://gamedownload.ijjimax.com/gamedownload/dist/hgsta...
O17 - HKLM\System\CCS\Services\Tcpip\..\{A8B76358-51B0-40E6-AA80-7A35CE592435}: NameServer = 68.94.156.1,68.94.157.1
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~2\MICROS~1\Office12\GR99D3~1.DLL
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~2\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~2\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG7 Resident Shield Service (AvgCoreSvc) - GRISOFT, s.r.o. - C:\PROGRA~2\Grisoft\AVG7\avgrssvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~2\Grisoft\AVG7\avgemc.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file

missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NBService - Nero AG - C:\Program Files (x86)\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files (x86)\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32

\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe

(file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file

missing)
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file

missing)
O23 - Service: StarWind AE Service (StarWindServiceAE) - Rocket Division Software - C:\Program Files (x86)\Alcohol

Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file

missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file

missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32

\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32

\wbem\WmiApSrv.exe (file missing)

--
End of file - 6906 bytes
m
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l
August 24, 2007 3:46:29 PM

If you can access the Spybot page - ask the question in their forums. They have some pretty clued up folks that can assist you. You may have picked up an infection of some sort....
m
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l
!