Tom's Hardware: Topic problem with my connection
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If you're using a wireless connection, it is possible you are the victim of a network intruder stealing (or just hogging) your wireless internet. If this is the case, anti-virus or spyware removal software will not ultimately fix your problem, unfortunately.
If you want to find out if someone is stealing your internet, or if you just don't know, I would like to suggest you try a free wireless network security scan tool, found here: http://www.purenetworks.com/securityscan
This will diagnose any issues you may be having, and if it is a intruder, you can permanently block them from accessing your internet.
For full disclosure -- I do work for Pure Networks, so if you have any further questions, or if your problem is not caused by a network intruder, I'll be glad to help further assist you. Just ask! 
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