Tom's Hardware > Forum > Windows XP > Device Driver > No Sound - Please Help!
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blackgold33   03-29-2008 at 02:32:46 PM

Hello everyone,

I just reformatted my Gateway laptop with XP Pro and the only problem remaining is no sound. I have tried the driver from Gateway with no luck (it tries to install, but comes back "failure" ). Any help would be greatly appreciated!!!!!

My notebook is a Gateway MX 6426
Processor : AMD Turion64 ml-40
Motherboard : Gateway Chipset ATI Mobility Radeon Xpress 200G (RS480M)+SB450

The funny thing is in device manager it shows Realtek AC'97 Audio being installed. I have the sound icon in my system tray. I can move the slider, but no sound comes out of the laptop...strange.

If you need more info please let me know...Thank you in advance!!!!

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blackgold33   03-30-2008 at 03:23:11 PM
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Hello everyone,

I found the solution to this problem posted by "BOOKWORM"...

Look at this, it appears to be a solution, this ones tricky, download the Conexant from gateway, unzip and make a note of where the files are stored

For people having the same audio problem (Conexant Ac-Link Audio Drivers, Realtek) here is the fix.
“1. Install Realtek Audio driver (WDM_A380 or WDM_A381, doesn’t matter).
2. Reboot
3. Download and try to install the Conexant AC 97 audio driver. You can get the one from Gateway (D00245-001-001 driver), or any other manufacturer that uses this chip in the notebook. Pay attention to where it stores the files. For instance the Gateway driver uncompresses to c:\cabs\directory name.
4. Go to device manager, find the Realtek AC 97 audio item under “Sound, video, and game controllers”. Right click on it and select UPDATE DRIVER
5. Select NO if it asks to connect to Windows Update, click NEXT
6. Select “Install from a list of specific location” and click NEXT
7. Select “Don’t search. I will choose the driver to install” and click NEXT
8. DE-select “Show compatible Hardware”. CONEXANT should show up under manufacturer since you tried to install the driver earlier.
9. Click on CONEXANT on the left, then select “Conexant AC-Link Audio” on the right and click NEXTThe driver will install. It may ask you for the location of some files, point it to the directory the Conexant driver uncompressed to in step 3.
Reboot, and you should have working audio!”

Realtek is here http://www.realtek.com.tw/downloads/...tDown=false#AC

Download the (Executable file) save to desktop, double click downloaded file on desktop to install

The site is slow

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

Reply to blackgold33
Shnuffel6   04-03-2008 at 05:52:11 PM
- 0 +

try some of this drivers, http://www.driverok.com/en/Realtek [...] oller.html i had the same problem and it helped

Reply to Shnuffel6
ohiou_grad_06   04-06-2008 at 05:45:00 AM
- 0 +

Also, if you still have trouble, Windows XP sometimes will accept Windows 2000 drivers as xp is built on windows 2000.


Message edited by ohiou_grad_06 on 04-06-2008 at 05:45:36 AM
Reply to ohiou_grad_06
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