MS Publisher will only print black and white to a color printer

Hello,

I have an issue that is perplexing me. I have a user who was using MS Publisher 2007 to print an Avery 5389 Label Postcard. We have 2 HP LaserJet 3800 network printers each with the same drivers. When trying to print this document, the small print preview window as well as the final product come out black and white instead of color when using one of these printers. The printer that is only showing black and white, will print color from other MS applications like Word. I also tried another document to that same printer in Publisher and it too came out black and white only. It seems to be related to Publisher. Both printers are using the same driver and the same settings. I can't find any other differences.

Has anyone else experienced anything similar or have any ideas?

This is the EXACT same problem I am having with my printer, only I am trying to print in Adobe Illustrator. I have no option under the print settings to select whether or not I want to exclusively print in black and white. It only lets me print in B&W on a color printer. Other computers work with it (running on XP) but mine won't (running on Vista) Our printer is a networked HP Colored Lazer printer (sorry I don't know the model but the printer is fairly new). I also tried to print out other documents, namely in word and off the internet, and it would only print in B&W. PLEASE HELP!

Hi there PSGraham,

I am having a simular problem. HP has a knowledge base article on there website and it seems to point to a XML file that controls whether or not the printer can print in colour or not. Even if it is a colour printer this MMP file seems to disable it.

I have found out several things.

1. If you don't need to use the UNIVERSAL PRINTER DRIVER PCL 5 or PCL 6 then don't. (Windows has a decent driver that enables the colour option on the printer driver that is installable within Windows.

(Im am trying to work out a fix for this because I need the x64bit driver and the i386 driver for both types of clients.) But I did find that if I use the Universal Printer Driver it doesn't even enable the colour option.

2. I am still looking into the MMP file thing that they are explaining about to see if I can enable it.

Cheers

Mark