Sign in with
Sign up | Sign in
Your question
Closed

DHCP and SENS service hang on starting

Last response: in Windows Vista
Share
May 31, 2008 1:47:38 AM

I installed a sound card Creative sound blaster audigy se. I will be removing this to see if its the problem if it is i need to know what in the card is doing it and disable it.

I went to vistas problems reports and solutions and this was there.

Service DHCP client hung on starting
Problem event name Service hang
Service name DHCP
Img Name DHCPSVC.dll


Service system event notification service hung on starting
Problem event name Service hang
Service name sens
Img Name sens.dll

Windows starts up fine and it gets to the log in where i type my account PW. Then it hangs everything is disabled i lost my network and cant reconnect. Any time i try to change something it just hangs and doesnt do it.

All and any help is welcome Thxs
May 31, 2008 11:50:19 AM

DHCP is networking - sound card shouldn't be a factor.

There should be a networking icon in the lower right corner near the date/time. Click it, choose 'Network and Sharing Center, then "Diagnose and Repair" in the column on the left.
May 31, 2008 6:18:50 PM

Yeah i tried that. It pops up saying that Windows help cant be found go to microsoft help for more info which is a link that i cant click. If i try to turn on lets say my firewall since its off. I click turn on and it hangs and doesnt do anything at all just sits there. It did do something once, It came up saying windows cant turn it on would you like to do it manual i tried doing it that way but then got the whole click on this link.

I did a system restore and everything is fine now the card is out with its drivers. Im just looking to see if its the drives that came with the card or something else. I havnt put the card back in fearful that i wll have a repeat.
Related resources
June 1, 2008 3:12:26 PM

Are you using another sound card or onboard sound?

I ask, since it's hard to tell if you had onboard sound, then by putting in another card, it will use IRQ's which can leave another device useless, which sounds like the NIC card.

Edit:

Gah.. it submit, wasn't finished. :lol: 

So if you do use onboard sound, you need to disable that in the bios first, so all the devices will get IRQ's properly.
July 12, 2008 3:51:06 PM

Hi.

I have the exact same problem since this morning. DHCP and SENS services are hanging on startup. Networking is completely unavailable on my Vista Business Laptop.

I have the bad feeling that a recent vista update might have been corrupted as the battery run dry while installing. I did no hardware changes at all but had some bluescreens while trying to get that thing back to work.

And I am lucky enough to have turned off system restore so I cant use that solution...

I could really use some help on this one... Vista is just weird.
July 13, 2008 4:05:51 AM

Control Panel => Windows Update => Installed Updates (in the lower left green area) Right click to choose items to uninstall
July 13, 2008 8:55:22 AM

I uninstalled all the july updates but it didn't change a thing.

I set both services to manual start and tried to start them after the system was fully booted, but it resulted in the same timeout errors as before.

The laptop worked perfectly the day before yesterday and suddenly stopped working yesterday. I really would like to know why...
July 13, 2008 12:00:52 PM

OK... Next step, since it is a DHCP/Networking issue, is to try and reset the service. run the command netsh winsock reset
July 13, 2008 5:06:36 PM

I tried to reset winsock which didn't change anything.
All the services DHCP is depending on seem to run flawlessly, but it just wont start up.

To illustrate my problem in detail, I attached some screenshots of how these hung up while starting services are displayed.

Services screen:



Logged problems mentioned in the first post of this thread:



Btw, it affects all network-related functions of vista, such the built-in firewall, wireless networking and I cant access the system event console.
September 16, 2008 12:26:11 AM

I have the same problem on ACER 5920G Laptop with Vista Home Premium.
Suddenly all users experience delayed access after login, no widgets,
DHCP and SENS service hang on startup.
I can add that Kaspersky 7,0 found skytel.exe trying to change the registry.
Skytel.exe is a part of the Realtek sound manager. See http://www.processlibrary.com/directory/files/skytel

The message is mentioned at a dutch Kaspersky forum http://www.kaspersky.nl/forum/index.php?showtopic=1125. In plain English: after installing Vista - SP1 (no automatic update) the user found the same message I found and had trouble changing users, missing icons and so on. He fixed it by uninstalling the SP1 update.

I am not sure if the realtek update and the hung up services are related.

Another thing: I found the Remote Procedure Call service not running and started it, switching from manual (i did not set it to manual for sure) to automatic startup.
After reboot the RPC service was working but SENS en DHCP service were not.

According to the Windows log de SENS service hanged one minute before the DHCP service. On the middle of a saturday. I still wonder what is causing the problem..



September 16, 2008 4:28:12 AM

It sounds like malware... I've had two computers come across my desk that did similar things... one was a Vista laptop and the other an XP desktop. I tried everything I could to remove the malware, but in the end, I had to wipe the computers and start from scratch. None of the networking services would start; so there was zero network access on both.
September 16, 2008 8:15:26 AM

Thanks Zoron, do you remember if the SENS and DHCP service were hanging at startup with those computers?

I can't proof there's no malware involved, unless I find another solution.
The restart from scratch-solution works fine, no doubt, but I consider it a last resort.
(I only have 3 months of Vista experience ;)  )

Razorbee and Dave don't sound like people leaving their computers unprotected. I myself was protected by Symantec and changed to Kaspersky recently.
Why would somebody write malware that makes the network come to a hold. And is so sofisticated Kaspersky does see the registry alteration but not the malware itself...
Malware is not likely the problem in my opinion. Though as I mentioned, it cannot be excluded either.

September 16, 2008 2:32:37 PM

I'm having the same problem on a Dell desktop.

SENS and DHCP hung on starting. No network connectivity, and long log in times.

It is not malware related.

Has a solution been found?
September 16, 2008 3:45:23 PM

Was there a recent registry mutation?
September 16, 2008 3:47:29 PM

Was there a recent registry mutation? I mean through an update i.e. by a sound card related driver update?
September 17, 2008 11:03:43 PM

I think I found something significant in the /windows/windowsupdate.log

I wanted to show the complete text of the log from the last successful update onwards , but it appears be to like 250 kB large.
I'm sorry to bother the reader with this, but this way I can refer to this thread calling other peoples help.

I show you the last part only at the end of this post. I see KB9155597 installed. Strange, I installed Kaspersky IS 7.0 few days before.
It seems to install OK.
The network is up.
At 14:04 the machine is shot down by one of the ignorant users. Presumably disallowing the update.
I remember to have seen in the Kaspersky log an atttempt to access the registry at 14:07. Access was denied by Kaspersky.
Afterwards the network fails to start.

I am aware one might have to read the full log before drawing conclusions.
I will send them on request.
I cautious of other peoples findings offcourse

2008-09-14 09:38:59:918 1324 158c Agent *************
2008-09-14 09:38:59:918 1324 158c Agent ** START ** Agent: Installing updates [CallerId = AutomaticUpdates]
2008-09-14 09:38:59:918 1324 158c Agent *********
2008-09-14 09:38:59:918 1324 158c Agent * Updates to install = 1
2008-09-14 09:38:59:949 1324 158c Agent * Title = Definition Update for Windows Defender - KB915597 (Definition 1.43.309.0)
2008-09-14 09:38:59:949 1324 158c Agent * UpdateId = {2E8AF08C-7BE4-45EB-ABF9-3BFEA49ABF69}.100
....
....
2008-09-14 09:40:00:149 1324 9a4 AU # 4 updates detected
2008-09-14 09:40:00:149 1324 b14 Report REPORT EVENT: {9EB3131F-68CB-40CB-8812-4073A5E80CAA} 2008-09-14 09:39:31:320+0200 1 183 101 {2E8AF08C-7BE4-45EB-ABF9-3BFEA49ABF69} 100 0 AutomaticUpdates Success Content Install Installation Successful: Windows successfully installed the following update: Definition Update for Windows Defender - KB915597 (Definition 1.43.309.0)
2008-09-14 09:40:00:165 1324 9a4 AU #########
2008-09-14 09:40:00:165 1324 9a4 AU ## END ## AU: Search for updates [CallId = {15A5AC9C-319A-47DC-9320-9D465106830F}]
2008-09-14 09:40:00:165 1324 9a4 AU #############
2008-09-14 09:40:00:165 1324 9a4 AU Setting AU scheduled install time to 2008-09-15 01:00:00
2008-09-14 11:07:39:053 1324 fb4 DnldMgr *********** DnldMgr: Regulation Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
2008-09-14 11:07:39:053 1324 fb4 DnldMgr * Regulation call complete. 0x00000000
2008-09-14 13:00:39:721 1324 cc8 AU AU successfully set to wake up the machine for Scheduled install at:2008-09-15 03:00:10
2008-09-14 14:04:57:499 1324 cc8 Shutdwn user declined update at shutdown
2008-09-14 14:04:57:499 1324 cc8 AU AU initiates service shutdown
2008-09-14 14:04:57:499 1324 cc8 AU ########### AU: Uninitializing Automatic Updates ###########
2008-09-14 14:04:57:983 1324 cc8 Service *********
2008-09-14 14:04:57:983 1324 cc8 Service ** END ** Service: Service exit [Exit code = 0x240001]
2008-09-14 14:04:57:983 1324 cc8 Service *************
2008-09-14 14:11:43:205 1336 ec8 Misc =========== Logging initialized (build: 7.2.6001.784, tz: +0200) ===========
2008-09-14 14:11:43:470 1336 ec8 Misc = Process: C:\Windows\system32\svchost.exe
2008-09-14 14:11:43:579 1336 ec8 Misc = Module: c:\windows\system32\wuaueng.dll
2008-09-14 14:11:43:205 1336 ec8 Service *************
2008-09-14 14:11:43:657 1336 ec8 Service ** START ** Service: Service startup
2008-09-14 14:11:43:735 1336 ec8 Service *********
2008-09-14 14:11:44:000 1336 ec8 Agent * WU client version 7.2.6001.784
2008-09-14 14:11:44:000 1336 ec8 Agent * Base directory: C:\Windows\SoftwareDistribution
2008-09-14 14:11:44:078 1336 ec8 Agent * FATAL: Failed to initialize with error 0x80070032 from component Proxy manager
2008-09-14 14:11:44:156 1336 ec8 Service FATAL: Failed to initialize WU client: 0x80070032
2008-09-14 14:11:44:312 1336 ec8 Service *********
2008-09-14 14:11:44:390 1336 ec8 Service ** END ** Service: Service exit [Exit code = 0x80070032]


September 18, 2008 12:32:03 AM

have you tried system restore?
September 18, 2008 12:36:18 AM

:bounce:  Solved it

Check this out:
http://forums.microsoft.com/msdn/showpost.aspx?siteid=1...

netsh winsock reset on the command line indeed solved my problem: dhcp and SENS hang up at startup.

On the above mentioned microsoft forum a messed up winsock causes this trouble.

Don't forget kaspersky or another malware detector you are using to allow netsh to alter the register :sol: 

I thank all readers for their compassion and brain time.
Special thanks to the people of the Ubuntu community who provided access to this forum during my Vista crisis.
September 18, 2008 12:47:28 AM

great work. Noted.
April 21, 2009 8:23:25 PM

I have the same problem: DHCP and SENS hang up. I tried the command "netsh winsock reset", but got the following message:

Initialization Function InitHelperDLL in NSSHHTTP.DLL failed to start with error code 10107.
The requested operation requires elevation.


Any help?

Eyad
July 12, 2009 4:21:25 PM

go to start button> accessories> start command prompt with run as administrator then type:
netsh winsock reset after that reboot windows and all is going fine

Stefan
August 1, 2009 11:56:42 PM

I have experienced the same problems today. All problems above started for me after my laptop went to hibernate (low battery) on Thursday evening. This morning (Saturday) my wife turns on the machine and allows the system resume to take place without connecting the power cord first. The system promptly died (old battery) before we could connect the power cord. Upon connecting the cord and booting the machine, several applications crashed, Windows Firewall was off and could not be manually started, the network connections were not active and could not be started, etc etc.

I specifically tried the solution above, even running the command prompt as an administrator, but I received a similar error message:

“Initialization Function InitHelperDll in NSHHTTP.DLL failed to start with error code 10107 Access is denied.”

Another interesting item was the peculiar behavior of the "Connections" setting within Internet Options, also. Tried to go to "LAN Settings" and noticed there were no boxes selected. I checked the box “Automatically detect settings” and tried to click “OK” but the window would not respond. It would not accept the selection, but didn't hang or give an error message. In fact, I could not use the “OK” button for anything, only the ESC button or clicking red “X” on window.

Nothing seems to work! I ran a full McAfee scan today, and nothing was found. I also have McAfee On-Access Protection enabled most of the time as well, which prevents a good deal of executables, I've noticed. I don't think I've been derelict in security (except maybe by not using Kapersky from what I'm reading now), so I'm very confused. I presume I'll end up doing a restore or even reinstalling Vista; however, it would be nice to know why this happened and how to keep it from happening again. For example, is it possible that a virus is lurking on my actual router (I have two, one 2WIRE from AT&T U-verse and another personal Linksys that I use behind the 2WIRE).

Any help would be much appreciated!
August 7, 2009 1:03:04 PM

Hello,

I have same problem one months later. In first time when I start program with no administrative privileges I receive same as yours error:

“Initialization Function InitHelperDll in NSHHTTP.DLL failed to start with error code 10107 Access is denied.”

Above error is raise when you do not have administrative rights. When trying to start command prompt you need to start them from function in context menu "Run as...". This function starts program "cmd" with administrative privileges. When start command prompt properly you need to type this: netsh winsock reset. After command executes reboot Windows Vista.

October 22, 2009 6:11:58 AM

StefanD said:
go to start button> accessories> start command prompt with run as administrator then type:
netsh winsock reset after that reboot windows and all is going fine

Stefan


Thanks a lot Stefan. We also had same issue of getting 10107 error. Your suggestion came as a saver for us.
Anonymous
October 23, 2009 7:15:38 PM

You are welcome,

Stefan Damyanov
Anonymous
October 31, 2009 11:25:40 AM

razorbee said:
Hi.

I have the exact same problem since this morning. DHCP and SENS services are hanging on startup. Networking is completely unavailable on my Vista Business Laptop.

I have the bad feeling that a recent vista update might have been corrupted as the battery run dry while installing. I did no hardware changes at all but had some bluescreens while trying to get that thing back to work.

And I am lucky enough to have turned off system restore so I cant use that solution...

I could really use some help on this one... Vista is just weird.


me too had the same problem, and because of windows update i believe. my laptop battery died also, so probably corrunpting system files. following is my story.

next time i booted the laptop after my battery died, it said windows cannot start at all, as system file is corrupted. it suggested to restore system files with windows disk. i did that, and it repaired that system file, so windows could come upto logon screen. i was happy and impressed :) 

but when i tried to logon, with my regular non-admin user, it refused to log me in, as it could not connect to SENS. suggested contacting system administrator, which is me of course :sol:  . so i logged into the admin account, could log in, but a message said failure to connect to a system service is barring limited users from logging in. (sorry i didn't copy the exact message, i searched google with the message and there are lot of posts with that. appologies) now it suggested to check event log. (i was following suggestion all the way this far :)  ) so i started up event log viewer, but found out, event log service is not running, so cannot start. fine, went to services window, tried to start it, but it says "Error 1747 : The Authentication Service is Unknown". so event log cannot be viewed. trapped :o 

so continued googling in another laptop, found different description of similar problems, and various suggestions. but unlike razorbee, i had system restore enabled and i had two restore points. i don't do regular restore points but let windows update create a point before updating windows. there were two restore points, one of last night, (before battery died) and other 4 days back). i tried the last one... didn't help, same problem. tried the one 4 day old, didn't help either. but somewhere in searching, i found someone said it took him to restore twice to get rid of some windows update corruption. so after some more searching, i restored again to 4 day old point, and this did the trick. everything back to normal, could logon with limited user. :bounce: 

SO, LESSONS TAKEN FROM THIS EXPERIENCE:
be careful not to dry out battery while update in progress.
reboot properly after update requires to do so. follow the instructions :) 
always have some system restore point available. disabling it makes you look smart, but if it is not there when you NEED it is very dumbo looking.
it might take restore twice to same restore point to restore properly.

i did not try netsh trick, and SFC did not find anything wrong.
i believe the problem is windows update corrupted windows as battery died before i rebooted the laptop. very bad performance of WU, but good performance of vista that it could restore.

bottom line, vista has it's strong points also. it is NOT xp, so don't expect it to be XP. what you need is a totally different question.
January 12, 2010 3:53:34 PM

StefanD said:
go to start button> accessories> start command prompt with run as administrator then type:
netsh winsock reset after that reboot windows and all is going fine

Stefan

I tried it as you said. I still have the same problem. What should I do? Where do I find "Run as..." in Windows Vista?
Thanks!
January 12, 2010 5:07:55 PM

notherdude said:
have you tried system restore?


I had the same problem and was not able to use "netsh winsock reset". However, after I tried to use "system restore" several time to various restore points, the problem was solved after I restored the point before windows update on December 18, 2009. It seems like that some kind of Windows update on 12/18/2009 midnight caused the problem.

Thanks!
February 20, 2010 8:03:57 PM

I m also having the same problem and managed to get some screen caps of my issue. Thankfully I dual boot (and just as I was considering getting rid of Ubuntu!), so I can still connect here, but Vista Business is my main OS and I can't switch back and forth whenever I need to access the web.

Upon startup I log in and face a pretty long wait (about 2 minutes) and then a black screen. After another couple minutes of black screen I get this pop up from my tray: http://imgur.com/yNhhF.jpg

It tells me to go check my Event logs and I find that SENS and the DHCP client both hung upon startup.
http://imgur.com/FPn6V.jpg
http://imgur.com/aH2nD.jpg

I try to repair them but Windows Help and Support won't start. I try to log onto the web but I cannot connect to the network due to a dependency error. http://imgur.com/0CT3j.jpg

I've tried to go to a system restore point, but I only have 3 and they're all from the last two days. The oldest didn't work, nor the more recent ones. I do not want to do a fresh install of windows because getting drivers configured was hell and I stand to lose a lot of the software I got cheaply when I was in school.

I've read the thread, but I'm not sure if I should continue trying to do a system restore or follow Stefan's advice.
Quote:
StefanD wrote :

go to start button> accessories> start command prompt with run as administrator then type:
netsh winsock reset after that reboot windows and all is going fine

Stefan


I'm only hesitant to take Stefan's advice because I dont' know what netsh winsock reset will actually do. I'm really at my wit's end. Can anyone help?

Kate
February 20, 2010 8:21:10 PM

Also, If I try to back up my computer and then fresh install (assuming I can), will I be able to recover these programs? They are extremely expensive to replace without my university certificate.
Anonymous
March 14, 2010 1:34:35 PM

I've tried everything in this forum and none of it works...when I do a system restore, it doesn't matter what point I do I get a "catastrophic failure"....any help is greatly appreciated since I'm about to throw my laptop out the window...
April 29, 2010 3:22:20 PM

I'm a computer tech at a small company in North Texas. A customer recently brought in a computer with the same/similar issue. Upon bootup the DHCP service was stopped. After starting it manually I was able to connect and go about my business etc....The Machine was running Vista Home Basic SP2, I knew it wasn't a problem with our router here at the office so I tried everything I could find on google and none of it helped, modify registry, re-install driver for NIC, check the cables, etc....

WHAT I DID TO GET IT WORKING
Go to Control Panel -> Administrative Tools -> Services -> Right-click on DHCP Client and select properties -> select the "Log-On" Tab and verify "Local System Account" is selected and nothing else.

I know it is the same format for Windows XP, but I have not tested it. Please let me know if this helps. If so I will continue to provide additional help in the future.

Using Internet Explorer 8 and IPv6 is enabled....
Anonymous
November 3, 2010 5:23:23 PM

Only because this came up as a top hit in google and no one seemed to have solved the problem...

I got the initialization function inithelperdll in hshhttp.dll as well when resetting winsock, had to run

netsh int ip reset

first, then the winsock command didn't give the error.

hope this helps other googlers (pretty common after a malware cleanup I guess)
November 3, 2010 6:31:12 PM

This topic has been closed by Mousemonkey
!