Tom's Hardware > Forum > Windows Vista > Vista General Discussion > vista updates kill computer
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Wheats   06-12-2008 at 09:00:58 AM


I have been running vista ultimate 64 stable for several months now on a new build. However, after downloading and installing service pack 1, it sent me to a blue screen, did a memory dump, and then the computer would not reboot again. It powers on, albeit just the case lights, and fans but will not post to BIOS, just a black screen. The monitor doesn't even come out of sleep when the computer is powered up (tells me there is no signal). I have removed all but 1 gb of ram, disconnected the HD's and all other peripherals and tried rebooting again, but nothing changed. Could the update have killed my motherboard? Any suggestions would be greatly appreciated.

phenom 9600
msi k9a2 platinum
4 gb kingston hyper X
coolermaster pro 1000W
two HIS 3870's in crossfire
two samsung spinpoint T series 500 gb in raid 0

Thanks,
Brian

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Scotteq   06-12-2008 at 02:29:14 PM
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I highly doubt anything's 'dead'. More than likely it's a (pretty nasty) compatibility issue between whetever teh update changed and what you have installed already.

First thing you need to do is get the computer to start:

How to perform a Startup repair:
http://www.vistax64.com/tutorials/ [...] epair.html


Once done/successful: Since there's not much more information than "It Doesnt' Work", then I would start up into Safe Mode, clean out all the existing device (Audio/Video) drivers - Since you have Crossfire, I'd remove one card while doing it. Make sure it's all clean, boot on the default Vista drivers, and them go back through and reinstall your ATI video drivers and the Crossfire stuff.


How to generate a system health report:
http://www.vistax64.com/tutorials/ [...] eport.html

checking the Reliability Monitor for errors:
http://www.vistax64.com/tutorials/ [...] nitor.html

How to check system files in Vista:
http://www.vistax64.com/tutorials/ [...] mmand.html

How to perform a full system repair:
http://www.vistax64.com/tutorials/ [...] vista.html

------------------------------ Which Chip? Well, it depends on which set of thieving b@stardz you choose to support: The ones who use insider trading to enrich themselves while running their company into the ground, or the ones who illegally pay vendors to not support the first group.
 Reply to Scotteq
exit2dos   06-14-2008 at 04:49:18 AM
- 0 +

Try resetting your BIOS and see if it posts. If so, then do the startup repair like Scotteq posted if it won't boot.

You need to make sure you update all of your drivers before installing SP1 - especially your chipset, RAID and sound drivers. There are numerous drivers that are incompatible with SP1, and they must be upgraded before you install.

Oh, and make sure you update your ATI drivers. Seems a lot of people had problems with the 8.3 and SP1. 8.5 is out now, and 8.6 coming soon.

You may also want to upgrade your BIOS while your at it. Be forewarned, though, that you'll probably have to call MS to reactivate Vista if you do. It's quick, but annoying.

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