Your hops between
10 9 ms 8 ms 9 ms att-level3-oc192.NewYork1.Level3.net [4.68.127.150]
11 189 ms 180 ms * tbr2.n54ny.ip.att.net [12.123.0.94]
That and 28 hops is a ton.
Looks like your in NJ.
I use to have a lot of friends on Manhattan or is it Long Island(are they the same thing?).
Who would often have horrible issues connecting and it was just their isp which screwed up very often.