My Pocket Pc (HP iPAQ rz1715) Crashed

Archived from groups: microsoft.public.pocketpc (More info?)

"Beth S" <bschachinger@optonline.net> wrote:

>All I get it the initial hp IPAQ Pocket PC screen. It just hangs there. My
>PC doesn't recognize it because it isn't communicating.

Have you recently installed an application or driver? If it is
hanging, you may have a problem. A sure fire fix is to do a hard
reset, but this will clear the memory on your device and return it to
the brand new out of the box condition. See your manual for directions
on doing this.

Before doing this, please soft reset after removing any cards from the
memory slot to ensure that isn't your problem.
--
__________________________________________________________________________________
Ed Hansberry (Please do *NOT* email me. Post here for the benefit of all)
What is on my Pocket PC? http://www.ehansberry.com/
Microsoft MVP - Mobile Devices www.pocketpc.com
What is an MVP? - http://mvp.support.microsoft.com/

Archived from groups: microsoft.public.pocketpc (More info?)

Thanks. I did the hard reset and my pocket pc isn't frozen anymore. Now
I'm trying to sync it up again. I'm getting an error when I try to install
Activesync (both 3.7.1 and 3.8):

"Could not copy the file C:\Documents and Settings\Administrator\Local
Settings\Temp\IXP000.TMP\core\inf\wceusbsh.inf (copy error -1)"

I successfully installed it once and chose the "restore" option from the
window that popped up. When I realized I didn't want to restore, but wanted
to synchronize, I uninstalled activesync and then reinstalled it. I figured
this would get me back to the window where I could choose to synchronize
instead of restore, but then I started getting the above error message.

Please help. My life depends on my pocket pc. LOL.


"Ed Hansberry, MS-MVP/Mobile Devices"
<spamfree-silvernino@hotmail.spambegone.com> wrote in message
news:8lmvf1tcoaekoarr3a1uj6p1k196kciks3@4ax.com...
> "Beth S" <bschachinger@optonline.net> wrote:
>
> >All I get it the initial hp IPAQ Pocket PC screen. It just hangs there.
My
> >PC doesn't recognize it because it isn't communicating.
>
> Have you recently installed an application or driver? If it is
> hanging, you may have a problem. A sure fire fix is to do a hard
> reset, but this will clear the memory on your device and return it to
> the brand new out of the box condition. See your manual for directions
> on doing this.
>
> Before doing this, please soft reset after removing any cards from the
> memory slot to ensure that isn't your problem.
> --
>
____________________________________________________________________________
______
> Ed Hansberry (Please do *NOT* email me. Post here for the benefit of all)
> What is on my Pocket PC? http://www.ehansberry.com/
> Microsoft MVP - Mobile Devices www.pocketpc.com
> What is an MVP? - http://mvp.support.microsoft.com/

Archived from groups: microsoft.public.pocketpc (More info?)

"Beth S" <bschachinger@optonline.net> wrote:

>Thanks. I did the hard reset and my pocket pc isn't frozen anymore. Now
>I'm trying to sync it up again. I'm getting an error when I try to install
>Activesync (both 3.7.1 and 3.8):
>
>"Could not copy the file C:\Documents and Settings\Administrator\Local
>Settings\Temp\IXP000.TMP\core\inf\wceusbsh.inf (copy error -1)"
>
>I successfully installed it once and chose the "restore" option from the
>window that popped up. When I realized I didn't want to restore, but wanted
>to synchronize, I uninstalled activesync and then reinstalled it. I figured
>this would get me back to the window where I could choose to synchronize
>instead of restore, but then I started getting the above error message.
>
>Please help. My life depends on my pocket pc. LOL.

Uninstall Norton Utilities - leave Norton AV there, it is fine. Once
NU is uninstalled go to c:\windows\inf and delete all of the zero byte
..inf files, then reboot and install ActiveSync. Then use your NU CD
for a frisbee or something. :-)
--
__________________________________________________________________________________
Ed Hansberry (Please do *NOT* email me. Post here for the benefit of all)
What is on my Pocket PC? http://www.ehansberry.com/
Microsoft MVP - Mobile Devices www.pocketpc.com
What is an MVP? - http://mvp.support.microsoft.com/

Archived from groups: microsoft.public.pocketpc (More info?)

I don't have Norton Utilities. I was able to install Activesync before and
have been using it on this PC for years. I'm thinking maybe the registry
got screwed up because I installed Activesync 3.8 and then tried to go back
to 3.7. Any ideas?

Thanks.


"Ed Hansberry, MS-MVP/Mobile Devices"
<spamfree-silvernino@hotmail.spambegone.com> wrote in message
news:m5e2g1to52bscjlk9gssde3arm781gg8fl@4ax.com...
> "Beth S" <bschachinger@optonline.net> wrote:
>
> >Thanks. I did the hard reset and my pocket pc isn't frozen anymore. Now
> >I'm trying to sync it up again. I'm getting an error when I try to
install
> >Activesync (both 3.7.1 and 3.8):
> >
> >"Could not copy the file C:\Documents and Settings\Administrator\Local
> >Settings\Temp\IXP000.TMP\core\inf\wceusbsh.inf (copy error -1)"
> >
> >I successfully installed it once and chose the "restore" option from the
> >window that popped up. When I realized I didn't want to restore, but
wanted
> >to synchronize, I uninstalled activesync and then reinstalled it. I
figured
> >this would get me back to the window where I could choose to synchronize
> >instead of restore, but then I started getting the above error message.
> >
> >Please help. My life depends on my pocket pc. LOL.
>
> Uninstall Norton Utilities - leave Norton AV there, it is fine. Once
> NU is uninstalled go to c:\windows\inf and delete all of the zero byte
> .inf files, then reboot and install ActiveSync. Then use your NU CD
> for a frisbee or something. :-)
> --
>
____________________________________________________________________________
______
> Ed Hansberry (Please do *NOT* email me. Post here for the benefit of all)
> What is on my Pocket PC? http://www.ehansberry.com/
> Microsoft MVP - Mobile Devices www.pocketpc.com
> What is an MVP? - http://mvp.support.microsoft.com/

Hi Beth- I have a 3630 doing the same thing. Have you been able to fix the problem and if so how? Cheers Maggiemode