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Vista 64Bit Full System Freeze Up

Last response: in Windows Vista
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September 2, 2008 2:28:08 AM

Hello,

I have been battling for a few weeks now with a new computer I got custom built. Unfortunately the person who built my computer is claiming the problem is software related and thus not covered by warranty. Below you will find my system specs.

Case: Antec 900
Power Supply: Antec True power Quattro 1000W modular
Motherboard: Asus P5V64 WS Pro WI-FI 790i ultra
CPU: Intel QX9650
Ram: OCZ Reaper KO HPC 8GB DDR3 1800
Hard drive #1: Western Digital Velociraptor 300GB 10000RPM SATA 3.0
Hard Drive #2: Western Digital 750GB 7200RPM SATA 3.0
Video Card #1:EVGA GTX280 1GB 512BIT GDDR3
Video Card #2: EVGA GTX280 1GB 512BIT GDDR3
Sound Card: Creative X-FI Titanium Fatal1ty Champion
DVD Ram #1: LG Super Multi Blu-Ray Burner
DVD Ram #2: Pioneer 20x DVD CD Burner with DL and lightscribe support
OS: Windows Vista Ultimate 64bit Edition with SP1

On day one I got a freeze when I tried to boot up Bioshock but I just did a re-install and it worked fine. I did not get a freeze for a few days and then it started happening again. The freezes are complete system freezes. Monitor, mouse, keyboard, everything. The activity light on my case goes off but everything else inside the case seems to be running. There are no strange sounds that come from my tower. When this freeze happens if there is any audio sound coming out of my speakers it will stutter at the last pitch of the freeze (duh-duh-duh-duh-duh) and at a constant beat (very fast paced).

These freezes occur at seemingly random times and are unrelated to any applications that I have open. Some days I will get one freeze a day and others it can be as many as 5+.

I have gone into the MSCONFIG and disabled any programs that are not Microsoft. I have tried doing a system restore to no avail. I observed my Resource Monitor for a while and noticed that my disk was running at 100% highest active time constantly. I learned about Superfetch and disabled this which fixed my 100% highest active time problem but the freezes still occur. I have defragmented the disk and disabled my onboard audio through the bios.

I have noticed that there are a few repeating errors that occur in my Event Viewer at the times my computer starts up:

Event Id 7026: The following boot-start or system-start driver(s) failed to load: i8042prt
Event Id 10: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
Event Id 15016: Unable to initialize the security package Kerberos for server side authentication. The data field contains the error number.

I'm not sure if those would have anything to do with freezes later on in the day but they are pretty regular.

I have run the Windows Memory Diagnostic Tool and there were no errors found. I have run the CHKDSK utility at startup and it did not seem like any error were found but it disappeared so quickly I couldnt get a good read at it.

I spent a lot of money on this computer and I would really like to get it working again. Any help or advice that anyone could provide would be greatly appreciated.

Thank you!
September 2, 2008 2:35:21 AM

I would also like to add another piece of information:

On two occasions after a freeze (after all freezes I'm forced to manually power off and on my computer) an American Megatrends "Overclocking Failed" message came up on the restart before the OS loaded. I had an option to enter setup or to load system defaults (which I choose). The system was not overclocked when I got it.
September 2, 2008 2:36:02 AM

underthistear said:
Hello,

I have been battling for a few weeks now with a new computer I got custom built. Unfortunately the person who built my computer is claiming the problem is software related and thus not covered by warranty. Below you will find my system specs.

Case: Antec 900
Power Supply: Antec True power Quattro 1000W modular
Motherboard: Asus P5V64 WS Pro WI-FI 790i ultra
CPU: Intel QX9650
Ram: OCZ Reaper KO HPC 8GB DDR3 1800
Hard drive #1: Western Digital Velociraptor 300GB 10000RPM SATA 3.0
Hard Drive #2: Western Digital 750GB 7200RPM SATA 3.0
Video Card #1:EVGA GTX280 1GB 512BIT GDDR3
Video Card #2: EVGA GTX280 1GB 512BIT GDDR3
Sound Card: Creative X-FI Titanium Fatal1ty Champion
DVD Ram #1: LG Super Multi Blu-Ray Burner
DVD Ram #2: Pioneer 20x DVD CD Burner with DL and lightscribe support
OS: Windows Vista Ultimate 64bit Edition with SP1

On day one I got a freeze when I tried to boot up Bioshock but I just did a re-install and it worked fine. I did not get a freeze for a few days and then it started happening again. The freezes are complete system freezes. Monitor, mouse, keyboard, everything. The activity light on my case goes off but everything else inside the case seems to be running. There are no strange sounds that come from my tower. When this freeze happens if there is any audio sound coming out of my speakers it will stutter at the last pitch of the freeze (duh-duh-duh-duh-duh) and at a constant beat (very fast paced).

These freezes occur at seemingly random times and are unrelated to any applications that I have open. Some days I will get one freeze a day and others it can be as many as 5+.

I have gone into the MSCONFIG and disabled any programs that are not Microsoft. I have tried doing a system restore to no avail. I observed my Resource Monitor for a while and noticed that my disk was running at 100% highest active time constantly. I learned about Superfetch and disabled this which fixed my 100% highest active time problem but the freezes still occur. I have defragmented the disk and disabled my onboard audio through the bios.

I have noticed that there are a few repeating errors that occur in my Event Viewer at the times my computer starts up:

Event Id 7026: The following boot-start or system-start driver(s) failed to load: i8042prt
Event Id 10: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
Event Id 15016: Unable to initialize the security package Kerberos for server side authentication. The data field contains the error number.

I'm not sure if those would have anything to do with freezes later on in the day but they are pretty regular.

I have run the Windows Memory Diagnostic Tool and there were no errors found. I have run the CHKDSK utility at startup and it did not seem like any error were found but it disappeared so quickly I couldnt get a good read at it.

I spent a lot of money on this computer and I would really like to get it working again. Any help or advice that anyone could provide would be greatly appreciated.

Thank you!


Asus P5V64 WS Pro WI-FI 790i ultra? Can you post a link to this board, i don't see it on the ASUS site.

Have you gone in to BIOS and set up the memory voltage, timings and transfer rate? Also, bump the voltage to the NB in conjunction with setting up your RAM properly. Video driver? latest? Tried other versions?
Related resources
September 2, 2008 2:57:35 AM

I apologize. That was a typo. My Motherboard is a P5N64. Here is the link: http://www.asus.com/products.aspx?l1=3&l2=11&l3=653&l4=...

I have not done anything in the BIOS except for disabling the onboard audio. In all honest, I know nothing about voltage, timings or transfer rate. =/

All my drivers are the latest possible.
September 2, 2008 3:17:55 AM

Well, if you are getting the 'overclocking failed' message from BIOS and have been defaulting the BIOS, something needs to be addressed in BIOS. I have had that happen on my ASUS Maximus Formula X38 and it was caused by the RAM and NB voltages being set too low. I would start by checking your RAM specifications. Go into BIOS and set the volyage, timings and speed or data transfer rates to those Mfg. specs. You have the 790i Nvidia chipset. Nvidia chipsets are known to be finnicky with RAM and any mismatch or improper setup could cause system instability and lockups. Also, on the ASUS product page, try reading over the Forums related directly to your ASUS 790i MB. Maybe even post your question there. I can't believe someone built a system like that for you and left the BIOS at default. HTH.
September 17, 2008 10:31:28 AM

Hey guys
I have almost the same problem.
My system almost fully freezes up and you can see how the RAM is almost being used a 100%.
It kinda happens at random but mostly when i install programs.

System specs:
Asus Maximus Formula II
Q6600 G0 stepping 2.4ghz
Corsair 4Gb
Supreme Fx-xi
HD4850
Vista Ultimate 64bit

PC probe shows the following
+3.3 3.34v
+5 5.09v
+12 12.15v

DDR: 1.87v
SB11: 1.12v
SB15: 1.50v

CPUPLL 1.53v

NB11:1.12v

DRAM VTT:0.93v
VTTCPU:1.20v

Temperatures:
CPU 39
MB 39
SB 52
NB 44
Power 38

Can anyone help?

Thnx in advance,
September 17, 2008 12:31:05 PM

Work with the management console open so you can see what process is hanging. Then fix it
December 14, 2008 1:55:27 AM

I don't know if you got this fixed or not, but I have found the same problems all over the net:

You have two things going bad for you, 1) you are using a 790i Ultra chipset...this chipset doesn't play well with OCZ memory (spoken from experience, you can get them to work, but it will take a lot of patience and bios tweaks). 2) You have 8 GB memory...this will require you to up the voltage on your NB to at least 1.38V (maybe more - I doubt less).

Good luck and let us know if you find what works in the bios.
February 3, 2009 6:44:28 PM

d3coy said:
I don't know if you got this fixed or not, but I have found the same problems all over the net:

You have two things going bad for you, 1) you are using a 790i Ultra chipset...this chipset doesn't play well with OCZ memory (spoken from experience, you can get them to work, but it will take a lot of patience and bios tweaks). 2) You have 8 GB memory...this will require you to up the voltage on your NB to at least 1.38V (maybe more - I doubt less).

Good luck and let us know if you find what works in the bios.



I have been working with the builder of the machine for several months now.

Whenever he runs the computer at his place he cannot get the freeze to replicate (so he says). He replaced the power supply anywho and returned the computer to me. I out it on a dedicated outlet and surge protector.

I am still receiving these freezes after checking with the builder to make sure that the memory timings are all correct from the manufacturer.

Any other ideas would be greatly appreciated.

thank you!
February 3, 2009 7:09:05 PM

underthistear said:
I have been working with the builder of the machine for several months now.

Whenever he runs the computer at his place he cannot get the freeze to replicate (so he says). He replaced the power supply anywho and returned the computer to me. I out it on a dedicated outlet and surge protector.

I am still receiving these freezes after checking with the builder to make sure that the memory timings are all correct from the manufacturer.

Any other ideas would be greatly appreciated.

thank you!


Quote:
PC probe shows the following
+3.3 3.34v
+5 5.09v
+12 12.15v

DDR: 1.87v
SB11: 1.12v
SB15: 1.50v

CPUPLL 1.53v

NB11:1.12v


Increae the NB voltage. The system in My Configuration is unstable until NB voltage is set manually to 1.45v. An increase in RAM voltage may be needed also. Also, install the latest video card driver.

February 3, 2009 8:41:04 PM

I agree with Badge, your NB is very low. I would work with it prior to changing the RAM voltage, but if you reach 1.45 and still unstable then I would tweak the mem.
February 3, 2009 10:57:01 PM

That post was from Pandejo's problem, not mine. :o 
February 3, 2009 11:20:51 PM

I didn't even read Decoys' post stating:

Quote:
You have two things going bad for you, 1) you are using a 790i Ultra chipset...this chipset doesn't play well with OCZ memory (spoken from experience, you can get them to work, but it will take a lot of patience and bios tweaks). 2) You have 8 GB memory...this will require you to up the voltage on your NB to at least 1.38V (maybe more - I doubt less).


Regardless...Decoy and I agree 100% about one thing...NB voltage needs a bump! :lol:  I also agree OCZ memory can be 'picky'. Hey, are you me? :o 




February 3, 2009 11:25:03 PM

From now on underthistear and Pendejo11 are the same person/fixed. :sol: 
February 4, 2009 11:11:20 AM

badge said:
From now on underthistear and Pendejo11 are the same person/fixed. :sol: 



I'm not fixed =( How do I see my voltage? The builder said he checked all the voltages and made sure they were in proper settings, but I'm still getting a freeze.
February 4, 2009 1:10:57 PM

underthistear said:
I'm not fixed =( How do I see my voltage? The builder said he checked all the voltages and made sure they were in proper settings, but I'm still getting a freeze.


Voltages are in BIOS. Go to your motherboards online product page/forums and ask there. Everyone there will have the same name. I mean product.
February 4, 2009 4:55:26 PM

badge said:
Voltages are in BIOS. Go to your motherboards online product page/forums and ask there. Everyone there will have the same name. I mean product.


Thanks Badge.

If the problem is not with the voltages (they are all at the correct settings for my MOBO and Memory) are there any other possible causes for the freeze I describe above?
February 4, 2009 8:24:30 PM

I would increase the voltages to the RAM, NB and CPU and try to achieve stability that way. I would try different video card drivers. I would update the system drivers incluing the chipset drivers. Possibly try a new PSU. If all that failed to achieve stability, I would bench test the system. Break it down to 1 DIMM of RAM, video card and CPU. Then start adding components and checking for stability as I go. If assembled completely in that manner and still experiencing system crashes, I would suspect the MB could have a faulty voltage regulator. If you are ambitious having spare parts like a diferent video card, RAM, PSU and even CPU would be helpful with troubleshooting. I'm in the process of this with an older machine at the momemnt. I have not swapped out the CPU, video card or PSU yet, so I have some troubleshooting room to work with. I am thinking the MB is operating with a faulty voltage regulator. Unlike your new system, the system is old, but is SLI capable. I remember building an ASUS 570 SLI years ago and I could not get the OCZ RAM to cooperate with that chipset. I returned that RAM picky AMD 570 for an ASUS Intel 945G and it is still running flawlessly today.
February 4, 2009 8:29:21 PM

I'm having the same problem described with the ASUS Rampage II Motherboard. I updated the BIOS as recommended to me by ASUS, but the problem is still there. Freezing all the time, even in safe mode. I have been trying everything form changing out SATA cables to changing out hard drives. Now Vista 64-bit will not even finish installing computer freezes up after the first restart, Disk check comes up and corrects hundreds of errors on the disk and then the system will not boot after restart.

Any other ideas, I also went into msconfig, when I was able to load vista once, and disabled all services, this did not help.
February 5, 2009 11:57:27 AM

As pointed out in the thread above - Go into the Bios and manually set your voltages.
February 9, 2009 11:42:58 PM

Ok, I have gone into the BIOS and manually set all the timings and voltages to the manufacturer's specifications, and I still received a freeze.

I then tried increasing the NB voltage as suggested, but this caused my computer to not even enter the operating system.

Any other ideas?
February 9, 2009 11:48:26 PM

RAM is the usual suspect. Try removing all but one DIMM in slot 1 and run the system that way and check for complete stability. If you have RAM other than the OCZ, give it a try.

Has OCZ tested and guaranteed the DIMMs you are using to work on that MB? I would try some tested and guaranteed to work. Maybe from another company.

http://conf.ocztechnology.com/index.php?c=1
Anonymous
March 23, 2010 2:47:25 AM

Not sure if you still check this or if you ever got the problem fixed but I would like for you to try something for me if it has not been fixed. Plug your computer into a brand new surge protector and try it then...
March 23, 2010 5:32:12 AM

Quote:
Not sure if you still check this or if you ever got the problem fixed but I would like for you to try something for me if it has not been fixed. Plug your computer into a brand new surge protector and try it then...


This thread is from 2008 and the last reply was over a year ago. Read the date of the posts before replying to threads such as these. You replied to an OP who is no longer monitoring this thread or Tom's Forum.
March 23, 2010 10:51:50 AM

I am still monitoring... still having the issue =( I tried different surge protectors and different outlets to no avail
!