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HELP! Windows reboots now stuck in "Please Wait" cycle!

Last response: in Windows Vista
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January 23, 2009 5:02:28 PM

Hello,

I had just started up my computer today, checked email, done a few things online, and it was idling on the desktop while I took a call.
All of the sudden, it reboots.

A second later it comes back on. the BIOS splash screen shows up, then it proceeds to boot windows. The windows loading taskbar shows up, then the spinning Windows loading circle, and then the Windows "Welcome" screen is displayed.
A few seconds later, it fades to black and only the mouse pointer is visible. I can move the mouse all around, but the desktop remains black! Not a single thing is visible except the cursor.

I hard rebooted and went into safe mode, and the same thing!! Nothing except the cursor.

Finally, after tapping the power button, the Windows welcome screen appears with the words "Please Wait" and the Vista orb rotating indefinitely. I've let it sit there for upwards of 20 minutes and nothing seems to be happening. What on earth would do this?


Does anyone have any ideas?? I'm completely stumped! Is this a virus?? How can I check without getting to the desktop?
What on earth would just cause the desktop to go black, even in safe mode!?

Please help!!

Best solution

January 23, 2009 11:27:44 PM
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Boot from the Vista DVD and attempt to do a system restore from there. It sounds like something in the OS got corrupted somehow - what exactly it is hard to say. Possibly a virus, possibly something new you installed or possibly a hardware or hard drive issue. A system restore would be the easiest thing to try first.
!