Ubuntu won't recognise USB

Hello,
I have bought two new USB sticks and, when plugging them in (under Ubuntu), it would not recognise them. Gparted took ages to load with them in (still unformatted). I tried to reboot with one in the computer and it got past GRUB, but would not load until I removed it. I then booted to Windows 7, inserted the USB sticks and it instantly recognized and FAT32 formatted them. I then rebooted to Ubuntu and it did not recognise them. How do I solve this? Is more information needed?
Thanks!
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  1. that's strange i've haven't run into that problem before. what version of ubuntu are you running?
  2. 12.04 (with kernel 3.4). I checked my laptop (also 12.04, with kernel 3.2) to see if it was a problem with kernel 3.4 and the same happened Probably not the case, but would it be because it is a generic memory stick and it runs firmware that only runs on proprietary operating systems?
  3. just out of curiosity, do you have a different brand/model of memory stick you can try?
  4. I have a 512MB Disgo memory stick (FAT16 formatted) and this has always worked fine on Ubuntu.
  5. ok so the other brand works fine but this new brand/model for some reason doesnt work in linux is that correct? I dont believe you have given us the information of the make/model of the new usb flash drives that do NOT work. have you tried googling for more information about them?
  6. Well I guess we've determined that this mystery usb flash drive doesnt work in linux. while its connected you can use the command "lsusb" to get more info on the drive in linux. I believe you can determine the make and model from the output.
  7. Linux does not seem to recognise it in the first place. I shall try on Windows.
  8. Actually, it does. I can not, however, get a name. Here is the output for my laptop with the USB stick out:

    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 003 Device 002: ID 03f0:171d Hewlett-Packard Bluetooth 2.0 Interface [Broadcom BCM2045]
    Bus 005 Device 002: ID 08ff:2580 AuthenTec, Inc. AES2501 Fingerprint Sensor

    And in:

    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 003 Device 002: ID 03f0:171d Hewlett-Packard Bluetooth 2.0 Interface [Broadcom BCM2045]
    Bus 005 Device 002: ID 08ff:2580 AuthenTec, Inc. AES2501 Fingerprint Sensor
    Bus 002 Device 005: ID 0011:7788

    The difference between the first and second is "Bus 002 Device 005: ID 0011:7788". This, however, does not tell me much. If possible, how would I access this?
  9. According to Windows XP, this is a "Generic Flash Disk USB Device". I can not, however, find manufacturer information. An e-mail has been sent to the E-bay seller, asking if they know anything. I only received them a few days ago and they're still in the return period. I may try to obtain a refund and get a different USB bracelet that works with Linux, but shall try it under Fedora Core (from a live CD) first.
  10. Have you checked kern.log for any messages? See https://help.ubuntu.com/community/DebuggingUSBStorage
  11. I am struggling to understand this (tired and stressed). Would anybody be able to tell me what is meant by this (I have extracted some text from the end of the log)?:

    May 28 22:50:52 ethan-desktop kernel: [ 1602.828113] usb 2-5: new high-speed USB device number 5 using ehci_hcd
    May 28 22:50:52 ethan-desktop kernel: [ 1603.049400] scsi8 : usb-storage 2-5:1.0
    May 28 22:50:53 ethan-desktop kernel: [ 1604.050305] scsi 8:0:0:0: Direct-Access Generic Flash Disk 8.00 PQ: 0 ANSI: 2
    May 28 22:50:53 ethan-desktop kernel: [ 1604.051685] sd 8:0:0:0: Attached scsi generic sg6 type 0
    May 28 22:50:53 ethan-desktop kernel: [ 1604.056721] sd 8:0:0:0: [sdf] 65536000 512-byte logical blocks: (33.5 GB/31.2 GiB)
    May 28 22:50:53 ethan-desktop kernel: [ 1604.057276] sd 8:0:0:0: [sdf] Write Protect is off
    May 28 22:50:53 ethan-desktop kernel: [ 1604.057288] sd 8:0:0:0: [sdf] Mode Sense: 03 00 00 00
    May 28 22:50:53 ethan-desktop kernel: [ 1604.057775] sd 8:0:0:0: [sdf] No Caching mode page present
    May 28 22:50:53 ethan-desktop kernel: [ 1604.057787] sd 8:0:0:0: [sdf] Assuming drive cache: write through
    May 28 22:50:53 ethan-desktop kernel: [ 1604.061524] sd 8:0:0:0: [sdf] No Caching mode page present
    May 28 22:50:53 ethan-desktop kernel: [ 1604.061535] sd 8:0:0:0: [sdf] Assuming drive cache: write through
    May 28 22:50:53 ethan-desktop kernel: [ 1604.170812] sdf: sdf1
    May 28 22:50:53 ethan-desktop kernel: [ 1604.174286] sd 8:0:0:0: [sdf] No Caching mode page present
    May 28 22:50:53 ethan-desktop kernel: [ 1604.174298] sd 8:0:0:0: [sdf] Assuming drive cache: write through
    May 28 22:50:53 ethan-desktop kernel: [ 1604.174306] sd 8:0:0:0: [sdf] Attached SCSI removable disk
    May 28 22:51:24 ethan-desktop kernel: [ 1634.960091] usb 2-5: reset high-speed USB device number 5 using ehci_hcd
    May 28 22:51:55 ethan-desktop kernel: [ 1666.000121] usb 2-5: reset high-speed USB device number 5 using ehci_hcd
    May 28 22:52:26 ethan-desktop kernel: [ 1696.976081] usb 2-5: reset high-speed USB device number 5 using ehci_hcd
    May 28 22:52:57 ethan-desktop kernel: [ 1727.952131] usb 2-5: reset high-speed USB device number 5 using ehci_hcd
    May 28 22:53:28 ethan-desktop kernel: [ 1758.928115] usb 2-5: reset high-speed USB device number 5 using ehci_hcd
    May 28 22:53:59 ethan-desktop kernel: [ 1789.968115] usb 2-5: reset high-speed USB device number 5 using ehci_hcd
    May 28 22:53:59 ethan-desktop kernel: [ 1790.184787] sd 8:0:0:0: [sdf] Media Changed
    May 28 22:53:59 ethan-desktop kernel: [ 1790.184797] sd 8:0:0:0: [sdf] Result: hostbyte=DID_ABORT driverbyte=DRIVER_SENSE
    May 28 22:53:59 ethan-desktop kernel: [ 1790.184806] sd 8:0:0:0: [sdf] Sense Key : Unit Attention [current]
    May 28 22:53:59 ethan-desktop kernel: [ 1790.184817] Info fld=0x0
    May 28 22:53:59 ethan-desktop kernel: [ 1790.184821] sd 8:0:0:0: [sdf] Add. Sense: Not ready to ready change, medium may have changed
    May 28 22:53:59 ethan-desktop kernel: [ 1790.184832] sd 8:0:0:0: [sdf] CDB: Read(10): 28 00 03 e7 ff f8 00 00 01 00
    May 28 22:53:59 ethan-desktop kernel: [ 1790.184851] end_request: I/O error, dev sdf, sector 65535992
    May 28 22:53:59 ethan-desktop kernel: [ 1790.184861] Buffer I/O error on device sdf, logical block 8191999
    May 28 22:53:59 ethan-desktop kernel: [ 1790.193789] sd 8:0:0:0: [sdf] No Caching mode page present
    May 28 22:53:59 ethan-desktop kernel: [ 1790.193801] sd 8:0:0:0: [sdf] Assuming drive cache: write through
    May 28 22:53:59 ethan-desktop kernel: [ 1790.196431] sd 8:0:0:0: [sdf] No Caching mode page present
    May 28 22:53:59 ethan-desktop kernel: [ 1790.196442] sd 8:0:0:0: [sdf] Assuming drive cache: write through
    May 28 22:54:00 ethan-desktop kernel: [ 1790.305686] sdf: sdf1
    May 28 22:54:30 ethan-desktop kernel: [ 1821.008117] usb 2-5: reset high-speed USB device number 5 using ehci_hcd
    May 28 22:55:01 ethan-desktop kernel: [ 1851.984110] usb 2-5: reset high-speed USB device number 5 using ehci_hcd
    May 28 22:55:32 ethan-desktop kernel: [ 1882.960075] usb 2-5: reset high-speed USB device number 5 using ehci_hcd
  12. I remember it saying "Installing device driver software" on Windows 7. Does it use some sort of proprietary firmware or something that, as a result, locks it into Windows (and possibly OS X)? Would Windows have formatted it so that it cannot be accessed by non-Microsoft operating systems.
  13. To see if I can fix it (assuming the problem in the post above), I shall do a low level format of the drive.
  14. There are quite a few clues in that log file extract:

    Quote:
    reset high-speed USB device number 5 using ehci_hcd


    Quote:
    I/O error, dev sdf, sector 65535992


    Can I ask a couple of questions to help things along.

    1. What motherboard are you using? I'm guessing it uses and Intel chipset.

    2. What version of Linux are you running?

    You might want to have a read of this:

    http://www.cyberciti.biz/faq/rhel-redhat-centos-kernel-usb-reset-high-speed-ehci_hcd/
  15. I have a laptop that uses an Intel chipset. The results that I have posted were actually from my desktop (using an AsRock 890GX Extreme 3), from Ubuntu 12.04 (kernel 3.2 (not kernel 3.4 as posted earlier, I reverted due to driver incompatibility)). The low level format did not work. I will check this later, as I am busy right now. Thanks, though.
  16. perhaps you should consider returning it and getting a name brand thumbdrive instead.

    I found this on newegg, its cheaper and name brand:

    Patriot Swing 16GB USB 2.0 Flash Drive (Black)
    Model PSF16GSBUSB
    16GB
    USB 2.0
    $11.99
    $6.99 with Rebate
  17. Have a read of the ehci link I put up. I doubt a change of drive will fix the problem. Disabling ehci is the route I would personally take. I'd also look to move to 3.4 kernel.
  18. I would not disable ehci. the other memory stick the OP has works fine. the only odd out is this no name memory stick that works in windows but not in linux for some reason. I searched google and found other people having the same problem with the same device id from the lsusb output.

    audiovoodoo said:
    Have a read of the ehci link I put up. I doubt a change of drive will fix the problem. Disabling ehci is the route I would personally take. I'd also look to move to 3.4 kernel.
  19. I have e-mailed the seller. He has said something about manually mounting it. I will see if I can mount it manually and if the problem is not solved, I will get a different USB drive and return the current ones.
  20. I shall deal with the problem later. Thank you everybody for the help, though.
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