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Please Help! Vista 64bit keeps crashing!

Tags:
  • Hewlett Packard
  • Windows Vista
Last response: in Windows Vista
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February 10, 2009 9:27:48 PM

Hi all,

I was just wondering if anyone could help me. I just purchased a new HP system with Q6600 and 4GB installed on a vista 64 bit windows. I have also installed a 9800GTX+. Ever since i got the system, it has been doing random crashing when I was trying to open avi files, rmvb, jpeg, crashed once when I was on RivaTuner checking the system temperature, and crashed once when I was starting World at War. The clock speed for everything is at default. I have tried to reinstall the nvidia drivers, video codec, but it is still crashing randomly. The screen will crash with black rectangles all over the screen and will be restarted after 10 seconds or so. The GPU is not overheating as it runs at around 50 degrees while idling and I have installed a Enermax 535W psu. It seems to me that power and heat are not the issue. Please help me out!




Here is the crashing report after restarting, and I have only got this once, all other crashes had no report.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80080138AC
BCP3: 00000000F2000040
BCP4: 0000000000000800
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\Mini021009-01.dmp
C:\Users\XXXX\AppData\Local\Temp\WER-129387-0.sysdata.xml
C:\Users\XXXX\AppData\Local\Temp\WERB17.tmp.version.txt

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More about : vista 64bit crashing

February 10, 2009 9:51:20 PM

remove the 9800GTX, does it still crash? sometimes, the gpu is just faulty with no relation to temp, or power. Best bet is to try to test that gpu in another computer, and see if you experience the same problems. if it works, then RMA the hp computer...
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