Sign in with
Sign up | Sign in
Your question

Black Screen, Screen only works in safe mode

Last response: in Windows 7
Share
August 8, 2011 1:26:05 AM

Hello Everyone,

i have an HP Pavillion dv7 with windows7. It is less then 3 months old.

Problem- Yesterday the screen went black while i was watching a video, but the sound kept going. so i restarted the computer, and the screen works until you get to the login screen it goes black again.

SO i called customer service at hp, and we worked on it for an hour.

We tryed multiple things, including system restore.

THe one thing that seems to work is when i go to the device manager, uninstall the display adapters, and restsart in normal mode, then i go and reinstall the ATI device thing in the recovery manager, but everytime after i reinstall the ATI display device thing, it ends up going black a little while later again.

Is the ATI display device broken or something? is there any way to fix this on my own? or should i just go to best buy and hope they dont destroy my computer.. lol

More about : black screen screen works safe mode

a b $ Windows 7
August 8, 2011 1:51:20 AM

samgilardi said:
Hello Everyone,

i have an HP Pavillion dv7 with windows7. It is less then 3 months old.


Well, it should be under warranty. If updated drivers don't fix the issue, then it could be an overheating graphics chip. Either way, I would just rma the thing ASAP.
m
0
l
August 8, 2011 8:51:09 AM

Safe mode uses a basic display driver. As the screen functions in safe mode, then your currently installed graphics driver must be the first suspect.
Download and install the correct driver.
http://support.amd.com/us/gpudownload/Pages/index.aspx

ATI/AMD recommend removing the existing driver before installing the new.
There is a video on the above link that shows you how to do this.

Am I correct in assuming the screen goes black most of the time or just when playing a video?
m
0
l
a b \ Driver
a b $ Windows 7
August 8, 2011 5:45:52 PM

uninstall the graphics driver and all other ati software such as catalyst control center--then do not reinstall it--download drivercleaner or driver sweeper and use them to remove all traces of ati drivers--restart in safe mode and run drivercleaner/sweeper again--reboot and install the graphics driver to see if it fixes the problem

this usually is caused by updating graphics drivers without totally wiping out the old ones
m
0
l
Related resources
!