I have malwarebytes antimalware, ad- adware and spybot search and destroy installed in Windows xp service pack 2, 32 bit.
All 3 has problems updating with the following error messages:
malwarebytes - update failed. Make sure you are connected to the internet and your firewall is set to allow
malwarebytes anti-malware to access teh internet.
ad- adware - connection error, check your settings.
spybot search and destroy - not seeing new updates.
Also when I search the problems online the, I am denied access to the support pages for those problems. The web page is not being displayed just as if I don't have internet access.
I tried downloading msn messenger live, the latest version. but I am not getting to. The web page is not being displayed after I click the download button. same problem with other microsoft updates. eg. internet explorer 8 beta. I can't download it. Even when I get the setup file for Windows live messenger from another site , and I launch setup, its telling me that I am not connected to the internet.
I disabled the firewall , reinstalled the applications. I ran virus scans with and updated symantec antivirus.These didn't solve it.
Ensure that Symantec isn't blocking these programs. If it isn't, then you may have a piece of malware that prevents those applications from updating themselves. The fact that you cannot access the support pages strongly suggests to me that you are indeed infected with something. Check your Hosts file and it wouldn't hurt to run a scan with HiJackThis.
It isn't the symantec. I ran the hijackthis but I am still not able to determine which of the entries that I have to delete to fix this problem. Is there anything in particular is should be looking for in the hosts file?
ok. well from hijackthis, I did get some items that i never put and the host file is almost empty. I searched to see if any of the entries were giving an indication of the problem at hand, but there is nothing. What other possible solution might there be?
Hi again, thanks for the quick reply. I tried doing that but I'm still having the problem. Right now my Malwarebyte's program won't start, Spybot Search and Destroy won't install and Adaware and AVG won't update. I'm so lost with this. I've tried reinstalling the programs and I've done a full scan with AVG and Adaware in safe mode but still no luck. I suspect that some kind of virus/spyware is messing up these programs but I'm not sure.