ok...for some reason, my laptop got infected with a virus while I was away at work... when I came back, I saw a firewall alarm, which I now know to be fake, on my desktop...so I restarted the computer, and that's when the nightmare began!! I first tried to use Sophos to scan the whole computer...bluescreened after a few percent...then, windows defender stopped working...and every time I try to install or re-install the Sophos anti virus, it would blue screen.........
eventually I found out it was because wscsvc32.exe(?) and settdebugx.exe in C:\users\(username)\appdate\local\temp, and removed both of them. but when I tried to remove the registry key for them, I cannot find it in the location described in the removal instructions. So far, any other anti virus program either won't intall or won't work...I've disabled IE, but cannot remove it, and therefore it keep popup once every 30 secs or so........I REALLY dont want to format the hard drive, as there are some very important course information on there................>< Plz help me to try to find a way to get rid of this......!!!
Once you have installed SpyBot-S&D and installed the update, start the program. You'll get a small pain in the butt dialog window which you will need to click through until you see the Start using program button. After that, maximize the program then in the file menu select Mode > Advanced Mode. Next, on the bottom left select Settings > Settings Scroll down to Web update and select Display available Beta versions.
Now close SpyBot-S&D so it'll remember the settings that were just set and wait a few seconds.
Open SpyBot-S&D again and select Search for Updates. A dialog window will pop up, select a site, click continue then select all available updates EXCEPT the TeaTimer update. This update you can right click on and select Hide Update. Click the Download button to download the updates. After it finishes downloading, click the exit button on the dialog window, then return to the main SpyBot program.
On the left panel, select Settings > Ignore Products > (main window) Cookies tab
So your page links on most sites will work correctly without being blocked, be sure to select these items:
These are most commonly used for redirects by the majority of websites you visit including Microsoft, Amazon, you name it, they probably use these ones. Block these ones and you will have trouble with a lot of links not working.
Now close the program again to save these settings and wait a few seconds, then reopen again.
In the left panel, select Immunize and as soon as it finishes loading in the main window, click the Immunize button that has the green plus.
Now in the Left panel, select Search & Destroy then select the Check for Problems button and when it finishes, let it fix anything it finds. Be sure to save the log file.
Now in the Malware Removal forum, you'll need to create a new post and include information about what is happening on your system. Also include the contents of the two logs starting with the Malwarebytes' log first, then the SpyBot log second. If there is anything else they request, just do as they ask as these guys are the best at this work.