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The sims 2 double deluxe problems

ive got a brand new the sims 2 doubledeluxe edition and i was ready to install it and when it was time to put in the code thats on the back of the kept telling me i was wrong but i tryied over and over again can some body help me cause i really wanna play
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  1. Best answer
    Best thing I can think of is to contact EA Games to verify that the code is correct/valid.
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