Tom's Hardware > Forum > Windows Vista > Vista General Discussion > Streaming Video (Internet) Causes Vista 64 bit Home Premium to Crash

Streaming Video (Internet) Causes Vista 64 bit Home Premium to Crash

Forum Windows Vista : Vista General Discussion - Streaming Video (Internet) Causes Vista 64 bit Home Premium to Crash

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Faytte   04-21-2009 at 11:51:55 PM

I have an odd issue. I have a Vista 64 bit system, 1000 W power supply, 8 gigs of ram.

Game runs beautifully. I can game for hours, push the limits..but i have a strange issue. Using Chrome, I.E Firefox or Safari, every once and a while watching internet streaming video, the computer freezes 100%. I thought this was a flash issue for a while but on netflix i switched to a microsoft silver light 'viewer', and it happened again even then. I can go hours sometimes, days and never experiance the issue, then sometimes ill have the issue early into watching a simple ccn video.

Whats oder is watching dvds or anything, ive never ever had the issue. Its just media im watching in a web browser for some reason. Any idea what it could be?

When the machine freezes it will keep replaying the last instance of whatever audio was playing (very annoying!) and needs a hard reboot.

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badge   04-22-2009 at 01:27:54 AM
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List your system specs. including CPU. MB, RAM, Video card, etc. Could be hardware related. Install the latest video card driver. In BIOS, be sure to set the RAM voltage to the required voltage specified by the RAM Mfg. BIOS will default PC26400 to 1.8v., your DIMMS may require more voltage than default. Download the latest version of Adobe Flash Player. Flash Player does not run on Internet Exploer 64 bit. Use default Explorer for streaming video using Adobe flash player.

http://www.adobe.com/

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Miguelito   07-22-2009 at 03:07:52 AM
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I have the same problem. It only happens when I watch streaming videos in full screen. It does not crash at once, the video output gets a bit garbled (blocky and fuzzy). Less than a second after I leave full screen, the video freezes, sounds repeat, and ctrl+alt+dlt does not work. I have to hard reboot. No BSOD, no recovery.

My specs:

OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6002 Service Pack 2 Build 6002
System Type x64-based PC
Processor Intel(R) Core(TM)2 Duo CPU E6750 @ 2.66GHz, 2666 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Phoenix Technologies, LTD ASUS P5N-D ACPI BIOS Revision 0203, 12/26/2007
SMBIOS Version 2.4
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 2.00 GB

Adapter Type GeForce 9600 GT, NVIDIA compatible
Adapter Description NVIDIA GeForce 9600 GT
Adapter RAM 512.00 MB (536,870,912 bytes)
Installed Drivers nvd3dumx.dll,nvd3dum,nvwgf2umx.dll,nvwgf2um
Driver Version 7.15.11.8250

Thanks,
Michael

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Strangedays8   08-03-2009 at 03:26:41 AM
- 0 +

Hi Guys,

I have one possible solution. Unplug everything you have added to your system besides the mouse and keyboard.

I spent all day on this and I'm kicking myself for not seeing the obvious. I usually don't write on forums to give help, but I've seen a lot these with the flash issue and thought i would show my findings or two cents because i would have loved to have found it a lot earlier.

I have a new system that that i would contend to be quite nice. I have a Radeon HD 4650, which is above average video card, and can handle playing back new games and 1080p movies.

I was utterly flustered with the fact that anything with flash in it would crash my browsers with error messages ranging from shockware to flash activex. I read a forum which said that your ram could be crap or its not getting enough voltage to it and it dies while trying to decode the flash. That's when i noticed forums that talked about video cards that are showing blocking and artifacting ( specifically pink and green markings) from being too old or too weak (from voltage.) Which my card was doing also.

So i started to read all this info on overclocking and how to go about changing your bios to allow more voltage. That's when i stumbled upon power supply issues, where systems are made with just the bare minimum of wattage on the PSU and if something is allocating more power to certain devices i.e. flash, usb powered objects, ipod, external harddrives, and just basically anything else you might have plugged into your computer, it will not have enough wattage left over to appropriately power your video card.

So thus, unplug all the crap that's connected to your computer. No matter how minute you think it is, even if it has a ac adapter and is powered via other means, unplug it.

Now granted that you have the latest version of Firefox or IE and have the latest version of flash, you will be able to see if the fllash crash problem is coming from a low wattage PSU.

Your friend and mine,
Matthew B.

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