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64-bit VIsta HARD Freeze/lock ups randomly

Last response: in Windows Vista
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June 24, 2009 4:01:04 PM

I bought a custom made desktop with Vista 64-bit OS, All motherboard drivers, OS patches, and BIOS are updated with the right and current 64-bit updates. Device manager shows no conflicts or anything.
We have not overclocked this comp at all, and not sure if we want it overclocked, we just want this comp to run without these freeze ups, been suffering like this since day 1.

Comp just locks up randomly sometimes as much as 4 times a day. Had the comp for about 8 months, and it used to do it once in awhile but now seems to want to do it alot more often then usual, graphics cards was put under a stress test, even tested comp with 1 at a time, ran a program to test it and they both tested perfect, Disabled SLI tested comp to see if it would freeze up, and it did, re-enabled SLI, and it did it again later that night, so every option we tried it never helped. Also as a little more detail, it seems to freeze alot faster if I'm watching a video from say youtube.com or gametrailers.com. Ram was tested as well and everything was perfect.

The following is the details on the set up..

Manufacturer: ASUSTeK Computer INC.
Processor: Intel(R) Core(TM)2 Quad CPU Q9300 @ 2.50GHz (4 CPUs), ~2.5GHz
Memory: 4094MB RAM
Hard Drive: 750 GB
Video Card: NVIDIA GeForce 8800 GT (2)


I read in a thread that someone that had this sort of issue and someone recommended HWmonitor and to post the findings after letting it run for a few hours.

This is the results of the test.

Voltage sensor 0 1.23 Volts [0x4D] (CPU VCORE)
Voltage sensor 1 3.30 Volts [0xCE] (VIN1)
Voltage sensor 3 4.84 Volts [0xB4] (+5V)
Voltage sensor 4 12.22 Volts [0xBF] (+12V)
Voltage sensor 7 4.95 Volts [0xB8] (+5V VCCH)
Voltage sensor 8 3.22 Volts [0xC9] (VBAT)
Temperature sensor 0 57°C (134°F) [0x39] (TMPIN0)
Temperature sensor 1 42°C (107°F) [0x2A] (TMPIN1)
Temperature sensor 2 11°C (51°F) [0xB] (TMPIN2)
Fan sensor 0 2872 RPM [0xEB] (FANIN0)
-----------------------------------------------------------------------
ACPI hardware monitor

Temperature sensor 0 40°C (104°F) [0xC3C] (THRM)

-----------------------------------------------------------------------
Intel Core 2 Quad Q9300 hardware monitor

Temperature sensor 0 62°C (143°F) [0x26] (Core #0)
Temperature sensor 1 62°C (143°F) [0x26] (Core #1)
Temperature sensor 2 59°C (138°F) [0x29] (Core #2)
Temperature sensor 3 58°C (136°F) [0x2A] (Core #3)

Processors Information
------------------------------------------------------------------------------------

Processor 1 (ID = 0)
Number of cores 4 (max 4)
Number of threads 4 (max 4)
Name Intel Core 2 Quad Q9300
Codename Yorkfield
Specification Intel(R) Core(TM)2 Quad CPU Q9300 @ 2.50GHz
Package Socket 775 LGA (platform ID = 4h)
CPUID 6.7.7
Extended CPUID 6.17
Core Stepping M1
Technology 45 nm
Core Speed 2500.0 MHz (7.5 x 333.3 MHz)
Rated Bus speed 1333.3 MHz
Stock frequency 2500 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, EM64T
L1 Data cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instruction cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
L2 cache 2 x 3072 KBytes, 12-way set associative, 64-byte line size
FID/VID Control yes
FID range 6.0x - 7.5x
max VID 1.225 V
Features XD, VT

Display Adapter
-----------------------------------------------------
Name GeForce 8800 GT

Display Adapter
-----------------------------------------------------
Name GeForce 8800 GT


Just trying to get to the bottom of this issue, I just want this comp to run the way its supposed to. Any additional info you need let me know, I'm not a computer whiz so bare with me on this.

I posted this issue on a few different forums and no one has been able to even get close to reducing the lock ups/hard freezing issues. One forum said try toms hardware, if they cant figure it out then no one can... So thats why i am here.


heres a pic of the reliability monitor if that helps at all.
June 24, 2009 4:30:41 PM

Download and install CPUZ. Check the memory tab to see if the speed and timings match your memory's manufacturer's specifications. Check the SPD tab for proper voltage required. In BIOS, manually bump up the RAM voltage. Set the speed and timings to Mfg. specs. Otherwise, BIOS will default RAM voltage to JEDEC standard. The RAM may require more voltage than standard. RAM is often the cause of system crashes and lock ups when running software (games).
June 24, 2009 4:46:30 PM

badge said:
Download and install CPUZ. Check the memory tab to see if the speed and timings match your memory's manufacturer's specifications. Check the SPD tab for proper voltage required. In BIOS, manually bump up the RAM voltage. Set the speed and timings to Mfg. specs. Otherwise, BIOS will default RAM voltage to JEDEC standard. The RAM may require more voltage than standard. RAM is often the cause of system crashes and lock ups when running software (games).



I think I did that, as thats where I got the info I posted above, HWmonitor, CPUID Hardware monitor if thats the same thing as I have installed on my comp, and everything checked out fine there voltage wise at least. Will check into it to make sure, but the RAM was set to mfg specs, then bumped up and tested for lock ups and it still did it. Any other ideas I can look into while I recheck it?
Related resources
June 24, 2009 4:56:42 PM

So, memtest ran and passed? Also, the power supply may be suspect. Do you know what unit is installed and the power output details. Two 8800GT's require a more than 'routine' PSU some Mfg.'s would give you.
June 24, 2009 5:03:33 PM

Install CPU-Z 1.51 set up on the page I linked. The information you linked has no menton of your RAM voltage, timings and speed. Also, the voltages from the PSU look a little suspect. Like there may some excessive 'spike' or instability going on.
June 26, 2009 7:46:13 AM

badge said:
Install CPU-Z 1.51 set up on the page I linked. The information you linked has no menton of your RAM voltage, timings and speed. Also, the voltages from the PSU look a little suspect. Like there may some excessive 'spike' or instability going on.



Here is what CPU-Z has come up with, its a large amount of text, didn't see any other options to put the info in here seems last 2 posts i tried and failed, and cant delete them for some reason. Take a look at it and tell me what you think. I will try to get the info on the PSU as well, but as far as I know its either 1050w, or over 1050w. Thanks badge, I appreciate this!


-------------------------
CPU-Z version 1.51
-------------------------


Processors Information
------------------------------------------------------------------------------------

Processor 1 (ID = 0)
Number of cores 4 (max 4)
Number of threads 4 (max 4)
Name Intel Core 2 Quad Q9300
Codename Yorkfield
Specification Intel(R) Core(TM)2 Quad CPU Q9300 @ 2.50GHz
Package Socket 775 LGA (platform ID = 4h)
CPUID 6.7.7
Extended CPUID 6.17
Core Stepping M1
Technology 45 nm
Core Speed 2500.0 MHz (7.5 x 333.3 MHz)
Rated Bus speed 1333.3 MHz
Stock frequency 2500 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, EM64T
L1 Data cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instruction cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
L2 cache 2 x 3072 KBytes, 12-way set associative, 64-byte line size
FID/VID Control yes
FID range 6.0x - 7.5x
max VID 1.225 V
Features XD, VT


Chipset
------------------------------------------------------------------------------

Northbridge NVIDIA nForce 780i SLI SPP rev. A2
Southbridge NVIDIA nForce 780i SLI MCP rev. A3
Graphic Interface PCI-Express
PCI-E Link Width x16
PCI-E Max Link Width x16
Memory Type DDR2
Memory Size 4096 MBytes
Channels Dual
Memory Frequency 400.0 MHz (5:6)
CAS# 5.0
RAS# to CAS# 5
RAS# Precharge 5
Cycle Time (tRAS) 18
Bank Cycle Time (tRC) 23
Command Rate 2T


Memory SPD
------------------------------------------------------------------------------

DIMM #1

General
Memory type DDR2
Module format Regular UDIMM
Manufacturer (ID) A-Data Technology (7F7F7F7FCB000000)
Size 2048 MBytes
Max bandwidth PC2-6400 (400 MHz)
Part number DQVE1B16
Manufacturing date Week 16/Year 08

Attributes
Number of banks 2
Data width 64 bits
Correction None
Nominal Voltage 1.80 Volts
EPP no
XMP no

Timings table
Frequency (MHz) 200 266 400
CAS# 3.0 4.0 5.0
RAS# to CAS# delay 3 4 5
RAS# Precharge 3 4 5
TRAS 9 12 18
TRC 12 16 23

DIMM #2

General
Memory type DDR2
Module format Regular UDIMM
Manufacturer (ID) A-Data Technology (7F7F7F7FCB000000)
Size 2048 MBytes
Max bandwidth PC2-6400 (400 MHz)
Part number DQVE1B16
Manufacturing date Week 16/Year 08

Attributes
Number of banks 2
Data width 64 bits
Correction None
Nominal Voltage 1.80 Volts
EPP no
XMP no

Timings table
Frequency (MHz) 200 266 400
CAS# 3.0 4.0 5.0
RAS# to CAS# delay 3 4 5
RAS# Precharge 3 4 5
TRAS 9 12 18
TRC 12 16 23



Monitoring
------------------------------------------------------------------------------

Mainboard Model P5N-T DELUXE (0x33B - 0xBE5D88A0)


Hardware monitor
-----------------------------------------------------

ITE IT87 hardware monitor

Voltage sensor 0 1.23 Volts [0x4D] (CPU VCORE)
Voltage sensor 1 3.30 Volts [0xCE] (VIN1)
Voltage sensor 3 4.84 Volts [0xB4] (+5V)
Voltage sensor 4 12.22 Volts [0xBF] (+12V)
Voltage sensor 7 4.95 Volts [0xB8] (+5V VCCH)
Voltage sensor 8 3.07 Volts [0xC0] (VBAT)
Temperature sensor 0 36°C (96°F) [0x24] (TMPIN0)
Temperature sensor 1 37°C (98°F) [0x25] (TMPIN1)
Temperature sensor 2 13°C (55°F) [0xD] (TMPIN2)
Fan sensor 0 2778 RPM [0xF3] (FANIN0)


Hardware monitor
-----------------------------------------------------

Analog Device ADP3228 hardware monitor

Current sensor 0 5.69 Amps [0x2C] (CPU)
Power sensor 0 7.18 W [0x688] (CPU)

Dump hardware monitor
SMBus Register space, base address = 0x01C80
SMBus request at channel 0x0, address 0x20


Hardware monitor
-----------------------------------------------------

Intel Core 2 Quad Q9300 hardware monitor

Temperature sensor 0 57°C (134°F) [0x2B] (Core #0)
Temperature sensor 1 57°C (134°F) [0x2B] (Core #1)
Temperature sensor 2 56°C (132°F) [0x2C] (Core #2)
Temperature sensor 3 55°C (130°F) [0x2D] (Core #3)


DMI
------------------------------------------------------------------------------

DMI BIOS
--------
vendor Phoenix Technologies, LTD
version ASUS P5N-T DELUXE ACPI BIOS Revision 1402
date 01/22/2009


DMI Processor
-------------
manufacturer Intel
model Intel(R) Core(TM)2 Quad CPU Q9300 @ 2.50GHz
clock speed 2500.0 MHz
FSB speed 333.0 MHz
multiplier 7.5x

Display Adapter(s)
------------------------------------------------------------------------------
Device number 0
Name GeForce 8800 GT
Vendor ID 0x10DE (0x10DE)
Model ID 0x611 (0x53C)
Revision ID 0xA2

Perf Level 3D Applications
GPU core clock 600.0 MHz
GPU shaders clock 1500.0 MHz
GPU memory clock 900.0 MHz


Device number 1
Name GeForce 8800 GT
Vendor ID 0x10DE (0x10DE)
Model ID 0x611 (0x53C)
Revision ID 0xA2

Perf Level 3D Applications
GPU core clock 600.0 MHz
GPU shaders clock 1500.0 MHz
GPU memory clock 900.0 MHz
July 1, 2009 9:51:01 AM

Ok downloaded a program and found some thing that I am unsure about, I have the suspect voltage fluctuations circled, first heres what I used to find this info..

http://www.downloadbazar.com/archives/001355.php

and heres the pic of the results, 2 different readings.


July 2, 2009 11:59:14 PM

anyone have an idea?
July 11, 2009 3:07:20 PM

Guess no one knows, I guess I need a new computer just to watch videos on it. :pfff: 
July 11, 2009 3:42:14 PM

If the computer is locking up, the most likely cause is a driver or process. You're going to have to narrow down the possibilities. For example: Unplug any accessories you have on the computer - USB Devices, external drives, etc.. See does that work. If it does, you now have a much shorter list of things to troubleshoot, yah?




Troubleshooting Sequence:
http://www.vistax64.com/tutorials/101393-repair-vista-o...


How to generate a system health report:
http://www.vistax64.com/tutorials/82728-system-health-r...

checking the Reliability Monitor for errors:
http://www.vistax64.com/tutorials/69535-reliabilty-moni...


How to check system files in Vista:
http://www.vistax64.com/tutorials/66978-system-files-sf...

How to perform a Startup repair:
http://www.vistax64.com/tutorials/91467-startup-repair....

How to perform a full system repair:
http://www.vistax64.com/tutorials/88236-repair-install-...

Suggestions to Improve Performance
http://www.vistax64.com/tutorials/81176-speed-up-perfor...

Process Monitor (Task Manager on steroids)
http://technet.microsoft.com/en-us/sysinternals/bb89665...
!