Black screen on region screen capture

I am trying various screencapture programs, but when I try to select an area of the screen to capture, all I get is a black 'box' of the are where I snap'd -- Any suggestions, this used to work
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  1. My screen capture program, PrintKey-Pro stopped working on my computer as well as my wife's. Worked for years. Perhaps it has to do with a Microsoft Windows auto update.

    I tried 2 other programs and they don't work either. However what does work is Ctrl Print Screen, except it captures the entire screen and must be pasted into a editor such as Pain Shop Pro.

    I also would like to know of a fix
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