Solved

Is just me?

Lately it seem my computer is really slow....
Sometimes my computer will just slow down and programs will stop responding and then about two min later everything picks back up and returns to normal
I run Norton 360 24/7 and scan weekly With Malwarebytes Anti-Malware free
I ran full scans with both programs and NOTHING!


Is there something my antivirus programs missed,
or is it just me thinking my computer is just crappier than it is?

Here is my HijackThis log file:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:52:01 AM, on 13/04/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18904)
Boot mode: Normal

Running processes:
C:\Program Files\Norton 360\Engine\3.8.0.41\ccSvcHst.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\WINDOWS\RtHDVCpl.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Microsoft Xbox 360 Accessories\XBoxStat.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Users\Jonathan\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\hp\kbd\kbd.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Windows\system32\conime.exe
C:\Windows\system32\Dwm.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\System32\mobsync.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_ca&c=81&bd=Pavilion&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bing.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_ca&c=81&bd=Pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_ca&c=81&bd=Pavilion&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O1 - Hosts: ::1 localhost
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\3.8.0.41\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\3.8.0.41\IPSBHO.DLL
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\3.8.0.41\coIEPlg.dll
O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KbdStub.EXE
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [XboxStat] "C:\Program Files\Microsoft Xbox 360 Accessories\XboxStat.exe" silentrun
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [ccleaner] "C:\Program Files\CCleaner\CCleaner.exe" /AUTO
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O13 - Gopher Prefix:
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) - https://wimpro2.cce.hp.com/ChatEntry/downloads/sysinfo.cab
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} (GMNRev Class) - http://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360\Engine\3.8.0.41\coIEPlg.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll (file missing)
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: AMD External Events Utility - AMD - C:\Windows\system32\atiesrxx.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: IS360service - Unknown owner - M:\PortableApps\IObit Security 360\IS360srv.exe (file missing)
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\3.8.0.41\ccSvcHst.exe
O23 - Service: Performance Service (nTuneService) - Unknown owner - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe (file missing)
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\Windows\system32\PnkBstrB.exe
O23 - Service: SiSoftware Deployment Agent Service (SandraAgentSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite 2010\RpcAgentSrv.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: WD SmartWare Drive Manager (WDDMService) - WDC - C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe
O23 - Service: WD SmartWare Background Service (WDSmartWareBackgroundService) - Memeo - C:\Program Files\Western Digital\WD SmartWare\Front Parlor\WDSmartWareBackgroundService.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 8727 bytes
16 answers Last reply Best Answer
More about tomshardware
  1. Please remove these entries in safe mode:

    R3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files\Ask.com\GenericAskToolbar.dll

    O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll

    O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll


    *Take a look in the task manager, and see if there's any process that drawing your memory / CPU resources while this slowing issue appears.
  2. If you didn't do so, do your malwarebytes scan in safe mode with networking. Make sure to update the database before you scan.
  3. Quote:
    If you didn't do so, do your malwarebytes scan in safe mode with networking. Make sure to update the database before you scan.

    I Scanned with Malwarebytes and Norton 360 in safe mode and nothing showed up.
    Quote:
    Please remove these entries in safe mode:

    R3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files\Ask.com\GenericAskToolbar.dll

    O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll

    O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll


    *Take a look in the task manager, and see if there's any process that drawing your memory / CPU resources while this slowing issue appears.


    I have removed these entries, also I looked at the task manager while the slowdown was happening and it looked like nothing was out of the ordinary.

    however is it normal for my PC to start using the virtual memory/page file
    when (1.5GB) of RAM is still free?
  4. Check the O4 startup items that you don't need:

    O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KbdStub.EXE
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
    O4 - HKLM\..\Run: [XboxStat] "C:\Program Files\Microsoft Xbox 360 Accessories\XboxStat.exe" silentrun
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKCU\..\Run: [ccleaner] "C:\Program Files\CCleaner\CCleaner.exe" /AUTO
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

    Is Intel Matrix Storage something you need running right from startup? if not, check that box too.

    Make sure all those toolbars are completely uninstalled. The Ask.com carries spyware.
  5. Quote:
    Check the O4 startup items that you don't need:

    O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KbdStub.EXE
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
    O4 - HKLM\..\Run: [XboxStat] "C:\Program Files\Microsoft Xbox 360 Accessories\XboxStat.exe" silentrun
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKCU\..\Run: [ccleaner] "C:\Program Files\CCleaner\CCleaner.exe" /AUTO
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

    Is Intel Matrix Storage something you need running right from startup? if not, check that box too.

    Make sure all those toolbars are completely uninstalled. The Ask.com carries spyware.


    I removed all the O4 Entries you listed,
    and according to Intel forums the Intel Matrix Storage Is not necessary unless you have a RAID configuration.
    so i removed it to.

    also i checked and the Ask.com toolbars are gone, :D
  6. Being a Norton 360 user myself, I realised Norton 360 sometimes do its own scan at the background which will slow ur com down.
    Probably u can check if there's a scanstub.exe running or check the Norton 360 configuration and disabled its auto scan.

    Another one possible factor is the presence of mobsync.exe which will slow many functions down everytime it appeared.
    For this I do not know any real solution since all the solutions I googled never solved this prob in vista.
  7. Did you notice: You had MBAM running on startup. If you already have Norton, you should be using the on-demand MBAM, not the resident one.They could conflict.

    So after rebooting, how is it?

    Any startup items you're not sure of, use these 4 databases. Most will be in the first 2. Some items you removed might return, so keep these bookmarked:

    http://www.bleepingcomputer.com/startups/
    http://www.liutilities.com/products/wintaskspro/processlibrary/
    http://www.pcreview.co.uk/startup/index.php?file=cwtray.exe&do=name&Submit=Submit
    http://www.raymond.cc/blog/archives/2007/05/04/remove-unnecessary-startup-entries-to-boot-windows-faster/


  8. Quote:
    Did you notice: You had MBAM running on startup. If you already have Norton, you should be using the on-demand MBAM, not the resident one.They could conflict.


    Any startup items you're not sure of, use these 4 databases. Most will be in the first 2. Some items you removed might return, so keep these bookmarked:

    http://www.bleepingcomputer.com/startups/
    http://www.liutilities.com/product [...] sslibrary/
    http://www.pcreview.co.uk/startup/ [...] mit=Submit
    http://www.raymond.cc/blog/archive [...] ws-faster/


    yes I did however MBAM is an on demand scanner so there i no conflict,
    also none of the items i have removed have returned

    Quote:
    Being a Norton 360 user myself, I realised Norton 360 sometimes do its own scan at the background which will slow ur com down.
    Probably u can check if there's a scanstub.exe running or check the Norton 360 configuration and disabled its auto scan.


    I disabled Norton 360's auto scanner and i think that might have been it but i am going to give it a few days and see if the slowdowns stop.
  9. Norton 360 is a known resourcce hog,but the new norton internet security and norton antivirus 2010 are much better because the both programs were overhauled!
  10. do you mean version 4.0 because I have 3.0
  11. Best answer
    4.0 is much better , version 3 is very resource hungry,if you switch to someting new you will notice a big difference in performance!i recommend their 2010 security suite or antivirus,or a free one like avira free edition!
  12. Cool I will get the new version of Norton as soon as possible!
    Thanks!
  13. Best answer selected by JE_D.
  14. Hey JE_D let me know how it goes!
  15. Area51--could you show me a chart somewhere comparing the Norton 2010 suite to Norton 360? Or is 360 just the same as 2009?
  16. http://www.symantec.com/norton/products/charts/comparison.jsp?pcid=mp

    The older versions of 360 before version 4 are not that great!I do agree that the 2010 products are vastly improved!

    This norton page shows the differences in the products!
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