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Vista claiming itself not genuine, licensing serv. won't start

Last response: in Windows Vista
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August 7, 2009 4:52:18 PM

Okay, so I have a problem that a lot of people seem to be having. However, mine is unique and none of the other fixes have helped my case.

I can no longer receive windows updates. The reason, is that windows thinks I have a pirated copy of windows. I don't of course, and I have the serial key to prove it. However, out of no where it decides my OS is pirated. I think I know what happened.


When you type in "services.msc" into the search bar, it comes up with all the important services. The one that stopped working is "Software Licensing". The description of this service is this: "Enables the download, installation, and enforcement of digital licenses for Windows and Windows application. If the service is disabled, the operating system and licensed applications may run in notification mode."

That's exactly what is wrong, that service is not running. So I right-clicked on it, went to properties, and then clicked on "Start" to restart the service. When i did this, I got the following error: "Windows could not start the software licensing service on Local Computer. Error 3: The system cannot find the path specified."

I went through an identical problem recently with my "Print Spooler" service. I discovered the solution to that just recently. I use a freeware registry cleaning program program. What happened, was this program deleted the Image path from the registry, so that's why I got error 3.

I had to go into the registry, and manually write a new expandable string value to create the new ImagePath in order to fix it. Sure enough, that fixed it. So I remembered the fix, and ran the registry cleaner again. It deleted the value again, causing the same problem. I knew for sure what was causing the issue.

I'm assuming this is the same problem I have now. The registry cleaner must have deleted the value from the registry so that the service cannot run.

Here's the big question, can someone help my find the Software Licensing area of the registry, and maybe tell me what value needs to be created in order to fix this problem.

Thanks for any help!!

p.s. i really don't want to restore my system because i know how small of a fix this is.
August 7, 2009 6:03:46 PM

Scotteq said:
There is some indication on the Microsoft support foums this could be caused by malware or other corruption. Some things you can do:

http://social.microsoft.com/Forums/en-US/genuinevista/t...

From: http://social.microsoft.com/Forums/en-US/genuinevista/t...


Thanks for the reply. I have already looked at all of those forums. The only two solutions they give are a system restore (which I know is not necessary), and to perform a system scan. I won't restore my system, and I already tried the system scan to no avail.

Related resources
September 28, 2009 10:29:28 AM

lilburtonboy7489 said:
Thanks for the reply. I have already looked at all of those forums. The only two solutions they give are a system restore (which I know is not necessary), and to perform a system scan. I won't restore my system, and I already tried the system scan to no avail.



Have you found a fix for this issue. I am having the same issue right now. There are several things not running on my vista 32-bit system, and the "software licensing" is will not start.

Some of the issues: Restore/Backup is not working, Control Panel will not load, If I right click desktop and select "Personalize" I get the "loading" rotating blue circle, then stops, no personalize screen. WinDVD stops after a few minutes with an error. Printer will print a test page from the PC, but will not print anything else.

When I try to "start" Software Licensing from the services screen, I get an error..."Windows could not start the Software Licensing service on Local Computer. Error: 0xc004d103".

Microsoft has no answers. The best I can remember, recently I had updated my AVG w/Firewall program, my nVidia display drivers to 190.62.

I have planned on upgrading OS to W7 64-bit, so I will have to go through backing up my programs (if I can find a way for this to work, back up will not load either), but I would love to be able to get this issue resolved before I upgrade.

Thanks.
September 28, 2009 7:04:24 PM

Hey RAM, I did get it resolved. Unfortunately, I'm at class right now and I don't remember the solution from memory.

However, I keep a log of all my fixes at home, so I think I documented this fix as well. So when I get home in a few hours, I'll post the solution on here. Just check back in a few hours.

Have you had other issues as well? Because when I started having this issue, I started having many other issues all happen at once, and it was the result of registry value being deleted that should not have been. This will cause some chaos so you just have to rewrite the registry values manually. I'll get those to you tonight.

In the meantime, get a collection of your issues and I'll see if I can help you out.
September 28, 2009 10:11:34 PM

Alright, this should fix the issue:


1.type “services.msc” into search bar.
2.find “Microsoft Software Shadow Copy Provider”
3.right-click it, and click “start”
4.right-click it again, go to “properties”, and make sure it is set to “automatic”
5.next, find the service “Volume Shadow Service”
6.click “start”

This is where it gets hard. If it doesn't start, it will probably give an “Error 3” message. This means a registry value was deleted (probably due to a registry cleaner). So the next step is to check the registry.

1.type “regedit” into the search bar
2.go to “HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/VSS
3.If there is an “ImagePath”, make sure it is an expandable string value, or REG_EXPAND_SZ
4.If it does not exist, then create it.
5.Name it “ImagePath”, and give it the value: %systemroot%\system32\vssvc.exe
6.Now go back to the services by typing “services.msc”.
7.Find Volume Shadow Service, and start it.


If you have any questions, let me know.
September 28, 2009 10:55:26 PM

Thanks for the reply. My Microsoft software shadow copy provider was already listed as "started" and I told it to restart, it did. Under properties it was set to manual, I changed that to automatic. Volumne Shadow Service was already set as started.

In the regedit, ImagePath was already there and it was REG_Expand_SZ and it had the value %systemroot%\system32\vssvc.exe.

What appears to be not correct is in the "services.msc" Under Software Licensing, it is not listed as started. When I select "start" I get the error WIndows could not start the Software Licensing service on Local Computer Error 0xc004d103: 0xc004d103.

Also, SL UI NOtification Service is not started, and when I select "start I get An unauthorized change was made to WI\indows, you will no longer receive notifications, including those about your license or activation. Use the link below to find out how to fix your sustem. When I click the link, it tells me that my copy of Windows did not pass validation.

Rick
September 28, 2009 11:58:54 PM

ramounts1 said:
Thanks for the reply. My Microsoft software shadow copy provider was already listed as "started" and I told it to restart, it did. Under properties it was set to manual, I changed that to automatic. Volumne Shadow Service was already set as started.

In the regedit, ImagePath was already there and it was REG_Expand_SZ and it had the value %systemroot%\system32\vssvc.exe.

What appears to be not correct is in the "services.msc" Under Software Licensing, it is not listed as started. When I select "start" I get the error WIndows could not start the Software Licensing service on Local Computer Error 0xc004d103: 0xc004d103.

Also, SL UI NOtification Service is not started, and when I select "start I get An unauthorized change was made to WI\indows, you will no longer receive notifications, including those about your license or activation. Use the link below to find out how to fix your sustem. When I click the link, it tells me that my copy of Windows did not pass validation.

Rick


I see. I actually gave you my fix for the backup issue, not the validation. My bad.

For the software licensing issue, try this.

1) Open Notepad

2) Copy the following text:



Windows Registry Editor Version 5.00



[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc]

"DisplayName"="@%SystemRoot%\\system32\\SLsvc.exe,-101"

"Group"="ProfSvc_Group"

"ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\

74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,53,\

00,4c,00,73,00,76,00,63,00,2e,00,65,00,78,00,65,00,00,00

"Description"="@%SystemRoot%\\system32\\SLsvc.exe,-100"

"ObjectName"="NT AUTHORITY\\NetworkService"

"ErrorControl"=dword:00000001

"Start"=dword:00000002

"Type"=dword:00000010

"DependOnService"=hex(7):52,00,70,00,63,00,53,00,73,00,00,00,00,00

"ServiceSidType"=dword:00000001

"RequiredPrivileges"=hex(7):53,00,65,00,41,00,75,00,64,00,69,00,74,00,50,00,72,\

00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,68,00,\

61,00,6e,00,67,00,65,00,4e,00,6f,00,74,00,69,00,66,00,79,00,50,00,72,00,69,\

00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,72,00,65,00,\

61,00,74,00,65,00,47,00,6c,00,6f,00,62,00,61,00,6c,00,50,00,72,00,69,00,76,\

00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,\

72,00,73,00,6f,00,6e,00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,\

00,65,00,67,00,65,00,00,00,00,00



3) Past the text into notepad
4) Click "Save As", select file type, and select "All Files
5) For the file name, name it "slsvc_reg.reg"
6) Now click "Save"

It should be on your desktop now as a regedit file. Double-click it.

That should do it. Let me know.
October 1, 2009 1:05:24 AM

Sorry Im getting back to you so late. Busy with football practices and all, anyway. When I didn't have much luck with the other fixes, I went ahead and reformated. Now I'm in the process of reinstalling all my programs and stuff. Not a bad deal though, was probably long over due, chance to clean out some stuff. I'm gonna save the fix you posted incase the issue pops up again. I haven't ran any updates yet for the new install yet, so I may need the fix soon if that was the problem in the first place. Thanks again for the reply and the info.
Rick
May 15, 2012 2:44:58 PM

lilburtonboy7489 said:
I see. I actually gave you my fix for the backup issue, not the validation. My bad.

For the software licensing issue, try this.

1) Open Notepad

2) Copy the following text:



Windows Registry Editor Version 5.00



[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc]

"DisplayName"="@%SystemRoot%\\system32\\SLsvc.exe,-101"

"Group"="ProfSvc_Group"

"ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\

74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,53,\

00,4c,00,73,00,76,00,63,00,2e,00,65,00,78,00,65,00,00,00

"Description"="@%SystemRoot%\\system32\\SLsvc.exe,-100"

"ObjectName"="NT AUTHORITY\\NetworkService"

"ErrorControl"=dword:00000001

"Start"=dword:00000002

"Type"=dword:00000010

"DependOnService"=hex(7):52,00,70,00,63,00,53,00,73,00,00,00,00,00

"ServiceSidType"=dword:00000001

"RequiredPrivileges"=hex(7):53,00,65,00,41,00,75,00,64,00,69,00,74,00,50,00,72,\

00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,68,00,\

61,00,6e,00,67,00,65,00,4e,00,6f,00,74,00,69,00,66,00,79,00,50,00,72,00,69,\

00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,72,00,65,00,\

61,00,74,00,65,00,47,00,6c,00,6f,00,62,00,61,00,6c,00,50,00,72,00,69,00,76,\

00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,\

72,00,73,00,6f,00,6e,00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,\

00,65,00,67,00,65,00,00,00,00,00



3) Past the text into notepad
4) Click "Save As", select file type, and select "All Files
5) For the file name, name it "slsvc_reg.reg"
6) Now click "Save"

It should be on your desktop now as a regedit file. Double-click it.

That should do it. Let me know.






I have had this same problem...I did what you said above for the fix but the notepad file did not save to my desktop so there is nothing to double click...please help!
May 16, 2012 6:37:13 PM

applepandowdy said:
I have had this same problem...I did what you said above for the fix but the notepad file did not save to my desktop so there is nothing to double click...please help!


Did you check My Documents? That is probably the default save location the file would be in.
May 16, 2012 7:59:45 PM

hang-the-9 said:
Did you check My Documents? That is probably the default save location the file would be in.




OK I finally got it saved to my desktop and then I double clicked like the instructions said to do and it did it's thing then I rebooted but no it still has not fixed my problem....when I start the software licensing it starts and then immediately reverts back to stopped which does not allow me to get the Windows updates

Best solution

May 16, 2012 8:35:09 PM
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Try running a repair setup of Vista, assuming you have a valid code.
July 12, 2012 2:53:21 AM

This topic has been closed by Area51reopened
July 12, 2012 2:53:28 AM

Best answer selected by Area51reopened.
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