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ER_KRNLCRASH_LOG System Error 1003

Last response: in Windows XP
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May 14, 2009 12:59:40 AM

My XP SP3 computer crashed about a month and a half ago and I had to get it repaired at a local shop. They reinstalled windows and were able to retrieve my data. Then 3 weeks later it crashed again. This time I installed a new hard drive and have had it back for a week now. I also have added a new external hard drive for backups. The first time it crashed I had a system 32 error and the computer would not boot at all. The 2nd time it got to the initial boot screen and would start the process of loading but would stop in a couple seconds and go back to the boot screen. I figured my hard drive was failing.

Today I used Syncback to backup but there was a failure for some reason. I then decided to try the XP built in back up program. I chose to backup my documents to my external hard drive. It started the process and then suddenly my computer screen went black and the computer rebooted.

When it came back up it said a serious error occurred although it could not tell me why. An MS web site came up:

http://wer.microsoft.com/responses/Response.aspx/10/en-...

I then checked the system log and it reported ER_KRNLCRASH_LOG System error 1003.

Any comments on what may have caused this error? With all the work and trouble I have had the past month and a half, I do not need any more! My hard drive is new and windows was just reinstalled. No viruses or spyware. I wonder if any of my other hardware may be failing? The computer is 4 1/2 years old.

Hopefully this is a one time deal. Any help would be appreciated. Thanks!
May 15, 2009 9:03:01 AM

I believe I may have solved my problem. We'll see if it happens again in the future.

I reviewed my event logs. Earlier in the day before I had my BSOD crash, I had uninstalled Norton Ghost 14. I did not know that an important Ghost driver, v2imount had been left behind. When I had started the Windows XP backup function, less than a minute into it the Norton Ghost driver tried to load. I believe this caused the conflict that resulted in the BSOD. I noticed the driver continued to try and load at various times and an error message being reported in the event viewer since the Norton Ghost program was no longer installed. I ran the Norton removal tool but that did not remove the driver file. So I simply ran a search for it on the system and deleted the file folder housing the driver.

I'll report back if this does not resolve the problem.
!