Hello! I've scanned (pardon the pun) the Forum to see if anyone else has run across this problem. HP Director V.20. running under XP Home Edition SP3, 3570c scanner. Director will operate scanner to do its job, but does not let me access 'Settings' so I can change from pictures to negatives or slides. The error is 'An error occurred communicating with the scanning device. ....' I've tried reloading the software, applying patches and nothing so far has worked. I have about a zillion negatives to scan. HELP!!!