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Itunes problem

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I own a Windows 7 64-Bit system, and recently i upgraded my Itunes with a new patch. Problem is, the system will not play the itunes. i tried to reboot, figure out the administrator settings, go into safe mode and even look into the main system root drivers and all, but nothing works. I've tried to uninstall or re-install Itunes and both times, the system comes up with "The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. "Contact your support personnel for assistance."

I have checked the Windows installer and it is working properly, and the computer is NOT running in safe mode. Anyone have any idea on how to get this problem resolved?


(Sorry if i dont you the correct terminology)

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Itunes is simply a media library tool. If you want it to play your media files, you need to set it as the default media player for that type of file. Or you can right click on the file, and choose to play with Itunes.

Yeah my problem is when i try to uninstall itunes ( Since its not working ) It says my windows installer is installed incorrectly , (?) But its installed correctly and working fine to my knowledge . I also tried installing itunes again and it gives me the same error message stating my windows installer is installed incorrectly .
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i have windows 7 so that could be it "Windows 2000 Service Pack 3; Windows 2000 Service Pack 4; Windows Server 2003; Windows XP; Windows XP Service Pack 1; Windows XP Service Pack 2"

I dont know if you mean uninstall a program or windows installer . If you mean if windows installer is listed , No. If your talking about uninstall a program , Yes. (Under the programs tab). Sorry for the late reply

Im a little confused on how to get to "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SQMClient\Windows\DisabledSessions" And a friend of mine came over yesterday and did all those commands and he gave up after it gave him this error message.

Just to clear up what its saying.. When i go to uninstall a program and click apple/itunes and press uninstall the error message says "The Windows Installer Service could not be accessed. This can occur if the Windows installer is not correctly installed. Contact your support personnel for assistance."

panchy said:
Im a little confused on how to get to "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SQMClient\Windows\DisabledSessions" And a friend of mine came over yesterday and did all those commands and he gave up after it gave him this error message.


start-->run-->regedit-->then follow the path listed above.

Did your friend run the sfc /scannow command? That will scan for any problems in your system files.

Yes he did , And i tryed but it gave me the same Error message , Then it asked if i wanted to get rid of some "leftover files" so i just deleted everything there :)  , But that didnt solve the problem with the error message. When i go to the \DisabledSessions there are no deletable entries underneath it.

Hmm, do you happen to remember what the 'leftover files' were? Or what program they were related to?

Do you remember the last time you were able to install/uninstall without issue?

I would say, try using the restore points to roll back to when the windows installer was working. If you're not familiar with the restore points, I can help walk you through it.

When my friend gave up he told me that , but i wanted to see if you guys (THW) could think of something else, but it looks like thats the only option for now, so if you could walk me through that that would be great. Also, do you think taking it to bestbuy or somewhere like that and paying for someone to fix it is worth it ?

If using the restore points doesn't solve it, that's certainly an option. I don't normally recommend using the geek squad, but a local repair shop who has it in front of them can see things that I can't. You just have to be real careful who you take it to. There are some real shady shops out there.

To use the restore points:
start-->programs-->accessories-->system tools-->system restore-->click next to see the complete list of restore points available-->choose one from a date and time before the problem started occurring. If you choose a restore point, and it doesn't solve it, you can keep going further back if needed.

What happened on that date? Was windows installed then or something? If there's no button to go back to previous restore points, there aren't anymore.

Try reverting to that date. It may be early enough to fix the issue.

Go to the control panel-->security center-->update page-->check to see if there are any updates available for download.

Something has either wiped out the earlier restore points, or they weren't enabled before 8/8.

Without my hands on it, I only have a couple more suggestions.

Try downloading ccleaner, and running the registry tool. You may need to run it several times to resolve all the issues.
http://www.piriform.com/ccleaner

If that doesn't help, a repair or reinstall of windows may be needed. This should be a last resort though. And you'll want to back up any important data before doing this.

I ran the ccleaner several times and it fixed around 1500 issues, but not the windows installer one. I think i should take it to a shop since i don't have the windows CD.

Since ccleaner resolved so many issues, you can try redownloading the x64 download. However, if that doesn't work, without it in front of me, unfortunately, I can't be much more help

Geek squad has been in trouble in the past for stealing personal info off people's PC's. The requirements for being a geek squad tech aren't very high, so there are some trust issues there.

Any tech can be a little shady. It's kind of like finding a reliable car repair man.
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