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Itunes problem

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August 15, 2010 11:17:37 PM

I own a Windows 7 64-Bit system, and recently i upgraded my Itunes with a new patch. Problem is, the system will not play the itunes. i tried to reboot, figure out the administrator settings, go into safe mode and even look into the main system root drivers and all, but nothing works. I've tried to uninstall or re-install Itunes and both times, the system comes up with "The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. "Contact your support personnel for assistance."

I have checked the Windows installer and it is working properly, and the computer is NOT running in safe mode. Anyone have any idea on how to get this problem resolved?


(Sorry if i dont you the correct terminology)

More about : itunes problem

August 16, 2010 4:55:19 AM

Itunes is simply a media library tool. If you want it to play your media files, you need to set it as the default media player for that type of file. Or you can right click on the file, and choose to play with Itunes.
August 16, 2010 5:35:30 AM

Yeah my problem is when i try to uninstall itunes ( Since its not working ) It says my windows installer is installed incorrectly , (?) But its installed correctly and working fine to my knowledge . I also tried installing itunes again and it gives me the same error message stating my windows installer is installed incorrectly .
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August 16, 2010 7:14:30 PM

When I try to run WindowsInstaller-KB893803-v2-x86.exe It says not enough storage available to process this command and installation did not complete. ???
August 16, 2010 7:29:09 PM

How much RAM do you have? Is your hard drive full??
August 16, 2010 7:35:07 PM

i have 4gb of ram and my hard drive is 25% full so, no .
August 16, 2010 7:38:18 PM

Try running it in safe mode.
August 16, 2010 7:39:05 PM

i have windows 7 so that could be it "Windows 2000 Service Pack 3; Windows 2000 Service Pack 4; Windows Server 2003; Windows XP; Windows XP Service Pack 1; Windows XP Service Pack 2"
August 16, 2010 7:55:43 PM

Hmm it says "The update is not applicable to your computer."
August 16, 2010 8:55:27 PM

Is windows installer listed in control panel-->programs?
August 17, 2010 1:40:33 AM

I dont know if you mean uninstall a program or windows installer . If you mean if windows installer is listed , No. If your talking about uninstall a program , Yes. (Under the programs tab). Sorry for the late reply
August 17, 2010 2:26:38 AM

Im a little confused on how to get to "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SQMClient\Windows\DisabledSessions" And a friend of mine came over yesterday and did all those commands and he gave up after it gave him this error message.
August 17, 2010 2:32:44 AM

Just to clear up what its saying.. When i go to uninstall a program and click apple/itunes and press uninstall the error message says "The Windows Installer Service could not be accessed. This can occur if the Windows installer is not correctly installed. Contact your support personnel for assistance."
August 17, 2010 2:36:58 AM

panchy said:
Im a little confused on how to get to "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SQMClient\Windows\DisabledSessions" And a friend of mine came over yesterday and did all those commands and he gave up after it gave him this error message.


start-->run-->regedit-->then follow the path listed above.

Did your friend run the sfc /scannow command? That will scan for any problems in your system files.
August 17, 2010 2:37:54 AM

Have you tried uninstalling itunes with revo uninstaller? It's a little more effective than the windows utility. The link is in my 2nd post.
August 17, 2010 2:46:15 AM

Yes he did , And i tryed but it gave me the same Error message , Then it asked if i wanted to get rid of some "leftover files" so i just deleted everything there :)  , But that didnt solve the problem with the error message. When i go to the \DisabledSessions there are no deletable entries underneath it.
August 17, 2010 2:53:18 AM

Hmm, do you happen to remember what the 'leftover files' were? Or what program they were related to?

Do you remember the last time you were able to install/uninstall without issue?
August 17, 2010 3:02:44 AM

Some really long temp looking files like E578422somethingsomethingsomething, And i can install and uninstall anything fine , but itunes and anything related to it.
August 17, 2010 3:09:31 AM

Revo can't uninstall itunes either?

August 17, 2010 3:27:12 AM

Yup
August 17, 2010 3:30:30 AM

I would say, try using the restore points to roll back to when the windows installer was working. If you're not familiar with the restore points, I can help walk you through it.
August 17, 2010 3:35:36 AM

When my friend gave up he told me that , but i wanted to see if you guys (THW) could think of something else, but it looks like thats the only option for now, so if you could walk me through that that would be great. Also, do you think taking it to bestbuy or somewhere like that and paying for someone to fix it is worth it ?
August 17, 2010 3:54:08 AM

If using the restore points doesn't solve it, that's certainly an option. I don't normally recommend using the geek squad, but a local repair shop who has it in front of them can see things that I can't. You just have to be real careful who you take it to. There are some real shady shops out there.

To use the restore points:
start-->programs-->accessories-->system tools-->system restore-->click next to see the complete list of restore points available-->choose one from a date and time before the problem started occurring. If you choose a restore point, and it doesn't solve it, you can keep going further back if needed.
August 17, 2010 3:56:56 AM

Would using restore point remove all current downloads and such?
August 17, 2010 3:58:04 AM

It will revert microsoft updates. But it won't affect 3rd party software and user data.
August 17, 2010 4:09:15 AM

Hmm the last restore point is 8/8 is there anyway of going further back? Or after restoring that far back further restore points will show up?
August 17, 2010 4:17:10 AM

What happened on that date? Was windows installed then or something? If there's no button to go back to previous restore points, there aren't anymore.

Try reverting to that date. It may be early enough to fix the issue.
August 17, 2010 4:24:50 AM

Its not , its the date i tried to uninstall apple and i got that error. (by last restore point i mean the last one on the list)
August 17, 2010 4:26:39 AM

Is the 1st restore point earlier than the last (8/8)?
August 17, 2010 4:34:57 AM

Yes it would be 8/16 when revo tried to uninstall itunes but failed
August 17, 2010 4:49:31 AM

Go to the control panel-->security center-->update page-->check to see if there are any updates available for download.

Something has either wiped out the earlier restore points, or they weren't enabled before 8/8.
August 17, 2010 4:55:37 AM

Hmmmm I dont have any updates and I have no idea what it could be..
August 17, 2010 5:15:18 AM

Without my hands on it, I only have a couple more suggestions.

Try downloading ccleaner, and running the registry tool. You may need to run it several times to resolve all the issues.
http://www.piriform.com/ccleaner

If that doesn't help, a repair or reinstall of windows may be needed. This should be a last resort though. And you'll want to back up any important data before doing this.
August 17, 2010 5:28:43 AM

I ran the ccleaner several times and it fixed around 1500 issues, but not the windows installer one. I think i should take it to a shop since i don't have the windows CD.
August 17, 2010 5:34:28 AM

Since ccleaner resolved so many issues, you can try redownloading the x64 download. However, if that doesn't work, without it in front of me, unfortunately, I can't be much more help
August 17, 2010 5:45:09 AM

Thanks for all the help , One last question , why don't you recommend using the geek squad?
August 17, 2010 6:00:52 AM

Geek squad has been in trouble in the past for stealing personal info off people's PC's. The requirements for being a geek squad tech aren't very high, so there are some trust issues there.

Any tech can be a little shady. It's kind of like finding a reliable car repair man.
August 17, 2010 6:09:51 AM

Ah, I see what you're saying. Okay thanks for the help once more.
August 17, 2010 6:28:44 AM

Good luck. If there is anything else we can help with, just let us know.

!