XP will not load

[rmsaint]

I am working on a HP Pavilion a462x running Windows XP Home Edition. The computer will load all the way up to the Windows XP screen, flashes the "blue screen of death", and then reboots. The owner of the computer no longer has any recovery discs. I have run CHKDSK /R several times to no avail. I have a Windows XP Professional disc. Is there any way to create a recover disc for the HP? Am I completely overlooking something? Any help would be greatly appreciated.

 

[montyuk]

need the bsod code, 0x000something or other.

 

[rmsaint]

need the bsod code, 0x000something or other.

Unfortunately, the screen flashes for less than a second before the pc reboots, and I am unable to see any of the codes.

 

[aford10]

Boot to the safe mode menu and choose the option to disable automatic restart.
http://windowshelp.microsoft.com/Windows/en-US/help/f9c50a72-04ec-4088-9fd4-a4f979eef5a71033.mspx#EVG

Look for the part of the BSOD with the underscores: bla_blabla_bla_ <-- that's the important info.

 

[rmsaint]

Fortunately, the owner called me and asked "Can't you just reinstall Windows?". Life is good. Thanks for your help!!!

 

[aford10]

^^ only if it's a software issue. If it's hardware, the problem is still there.