Tom's Hardware > Forum > Windows XP > Windows XP General Discussion > Unable to access safe mode
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ruslan2k7   08-19-2009 at 02:45:10 PM

I used to be able to access it perfectly fine but one day i went to safe mode and i got the blue screen with the 0x0000007B error. My windows works fine but the safe mode. I know it was caused by a virus, i just don't know how to fix it. I scanned with everything but still could not find it.

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blackhawk1928   08-19-2009 at 04:22:27 PM

Well...go into normal mode, download Malwarebytes Anti-Malware, update it and scan with it. After you feel like you have tried everything try a system restore, but i would use that as your last line of defense.

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ruslan2k7   08-19-2009 at 06:37:43 PM

I have scanned with malwarebytes multiple times. I also have tried system restore and i do not understand why it is still not working.

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Bronze Win XP badge aford10   08-19-2009 at 08:54:51 PM

Look for the line with the underscores on the BSOD. What does that say? Should look like bla_blabla_bla_ <--That will help narrow down the cause. BSOD's can be caused by many things.

If I had to guess, I would say it's likely a default driver. The main difference between normal windows and safe mode is the number of programs and drivers that are in use.

------------------------------ CM HAF 932 - 300GB Velociraptor
GIGABYTE GA-EP45T-DS3R
E8500 - Sapphire 1Gb 4850
4G DDR3 OCZ Reaper 1333
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blackhawk1928   08-20-2009 at 01:54:58 AM

Ah well...most viruses, the first thing they do when they infect you is disable your system restore so you are pretty much screwed with that unless you know how to edit your registry keys and windows files to get it back. All I can say is try maybe an AVG scan. But remember even if a program catches and destroys the virus, once the damage has been done, its done and there is no changing it. thats why its better to prevent viruses rather then just catch once you are infected. If nothing works then demolish your system and rebuild your OS.

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number13   08-20-2009 at 05:02:23 PM

I agree if you got a virus it's a pain to get rid of, wiping the drive and writing zero's to it several times helps but they can be stubborn, very stubborn, and then reinstall the OS.


Message edited by number13 on 08-20-2009 at 05:03:44 PM
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Bronze Win XP badge aford10   08-20-2009 at 05:05:14 PM

^ that's a good last resort.

------------------------------ CM HAF 932 - 300GB Velociraptor
GIGABYTE GA-EP45T-DS3R
E8500 - Sapphire 1Gb 4850
4G DDR3 OCZ Reaper 1333
 Reply to aford10
ruslan2k7   08-21-2009 at 08:08:30 PM

So i should first delete everything off my drive and reinstall windows?
Oh and what firewall do you guys recommend?


Message edited by ruslan2k7 on 08-21-2009 at 08:11:37 PM
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Bronze Win XP badge aford10   08-21-2009 at 08:11:55 PM

Try booting into safe mode and look for the BSOD message. It could be easily fixable.

------------------------------ CM HAF 932 - 300GB Velociraptor
GIGABYTE GA-EP45T-DS3R
E8500 - Sapphire 1Gb 4850
4G DDR3 OCZ Reaper 1333
 Reply to aford10
ruslan2k7   08-21-2009 at 09:15:16 PM

Oh that, its Driver_IRQL_NOT_LESS_OR_EQUAL.

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Bronze Win XP badge aford10   08-21-2009 at 09:26:05 PM

Did you catch the name of the driver? Usually listed below ^ message.

------------------------------ CM HAF 932 - 300GB Velociraptor
GIGABYTE GA-EP45T-DS3R
E8500 - Sapphire 1Gb 4850
4G DDR3 OCZ Reaper 1333
 Reply to aford10
ruslan2k7   08-22-2009 at 08:30:33 PM

Hmm, I'm not getting that error anymore but im getting 0x0000007B (0xF79BB524), 0XC0000034, 0X00000000 , 0X00000000.

Also maybe it's related, but my firefox doesn't open anymore. It crashes every time. I get this error http://img21.imageshack.us/i/mozillay.jpg/ .

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Bronze Win XP badge aford10   08-23-2009 at 12:51:57 AM

^ that's generic error code. There should be a specific message in the BSOD. Is it still the Driver_IRQL_NOT_LESS_OR_EQUAL?

They could be related. You can choose to send the error to Mozilla and see if they have a diagnosis for it.

------------------------------ CM HAF 932 - 300GB Velociraptor
GIGABYTE GA-EP45T-DS3R
E8500 - Sapphire 1Gb 4850
4G DDR3 OCZ Reaper 1333
 Reply to aford10
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