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Unable to connect to "IE 8" after downloading Microsoft updates

Last response: in Windows Vista
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December 13, 2009 11:55:02 PM

Hi all. I have had several updates from Microsoft this past week and just in one day. I only install the Important or Critical Updates and I have them installed automatically at 3:A.M.
After they are downloaded, I am unable to connect to "IE 8".
Other than deleting them, I go to "System Restore" and set the Restore Date 3 hours prior to the Installation to 12:A.M. I am able to get connected Internet Explorer, but my Updates are gone. The next morning the same ones are Restored at 3:A.M. and I again am unable to connect to the Internet. The further back I go, more updates are removed. Any help would be appreciated.
Thanks,
ptfitzy
December 14, 2009 12:42:52 AM

Do the system restore. After that, do a manual check for updates. Install them 1 by 1. Check to see if you can connect to IE after each update. That will pinpoint which one is causing the problem.

After you find out which one it is, you can roll back the updates again. Then do a custom update. You can exclude that update and choose not to be notified of it again.
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December 14, 2009 12:54:07 AM

aford10 said:
Do the system restore. After that, do a manual check for updates. Install them 1 by 1. Check to see if you can connect to IE after each update. That will pinpoint which one is causing the problem.

After you find out which one it is, you can roll back the updates again. Then do a custom update. You can exclude that update and choose not to be notified of it again.


Thanks a lot. I'll try that.
ptfitzy
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December 15, 2009 12:11:07 AM

I found the Update that is causing the problem. It's listed as an important Update. It is part of a "Cumulative Patch # KB976325. I looked it up on the "Microsoft Download Center". It appears to not even pertain to my Vista 32 System. What do you think?
Thanks,
ptfitzy
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December 15, 2009 12:42:45 AM

youll be fine without it, i had that update, went back and found which update the culprit was, and i didnt download that update, everything is working perfectly fine for her. so i think you will be safe... i didnt look into the update much
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December 15, 2009 1:01:54 AM

For IE8/vista users, that's a critical update. It's a security patch for IE to patch flaws that can allow malicious code execution. You can read up on it here.
http://www.microsoft.com/technet/security/bulletin/ms09...

Under the 'more information' header, there is a DEP install/uninstall 'fixit4me' option. The install may fix the connection problem (it might not).

The update only applies to IE. If the DEP fix doesn't fix the connection problem, you can choose to ignore the update. It only applies to IE. So if you aren't comfortable with leaving a security gap in IE, you can switch to firfox, chrome, or some other browser like that.
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December 16, 2009 12:07:30 AM

aford10 said:
For IE8/vista users, that's a critical update. It's a security patch for IE to patch flaws that can allow malicious code execution. You can read up on it here.
http://www.microsoft.com/technet/security/bulletin/ms09...

Under the 'more information' header, there is a DEP install/uninstall 'fixit4me' option. The install may fix the connection problem (it might not).

The update only applies to IE. If the DEP fix doesn't fix the connection problem, you can choose to ignore the update. It only applies to IE. So if you aren't comfortable with leaving a security gap in IE, you can switch to firfox, chrome, or some other browser like that.


I'm sorry but when I go to the sight, I can't find "More Information". I may be looking right at it, but don't see it. Approx. where on the page is it? And when I find it, should I try to do the "Fix" before or after I install it.

Thanks a lot.
ptfitzy
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December 16, 2009 10:35:19 PM

aford10 said:
Hmm, looks like I put up the wrong link, sorry. Here's what I was trying to post.
http://support.microsoft.com/?kbid=976325

I would suggest downloading the DEP fix it, then try to download the update.


OK. I am on the page where it talks about my problem.
However, I cannot find a DEP or ?kbid=976325. I don't know if this makes a difference, the page is for "IE 7".
I typed my problem in the Internet Explorer 8. It too had people with the same problem as I do. However, on "IE 8" there is a "Fix it" icon but it has a different number than kb976325. under the Fix it icon.
Thanks, Phil
Thanks, ptfitzy
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December 16, 2009 10:50:11 PM

It's up near the top of the page of the link. It looks like a repair man on a sign that says 'microsoft fix it'

IE8 is supposed to use DEP by default, but the fix is worth a shot.
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December 17, 2009 2:31:55 PM

aford10 said:
It's up near the top of the page of the link. It looks like a repair man on a sign that says 'microsoft fix it'

IE8 is supposed to use DEP by default, but the fix is worth a shot.


I tried the "Fix" but it would not correct it. Sometimes Microsoft "Hot Fixes".
Maybe there is one for that I can find. I left an E Mail at "Microsoft Tech Support".
I greatly appreciate your time and patience.
Phil
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December 17, 2009 3:15:39 PM

At this point, I would suggest rolling back to IE7 or switching to firfox, opera, or some other browser. IE8 has been really flaky since it was released. This may be one of the items they haven't resolved yet.
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December 17, 2009 3:29:13 PM

aford10 said:
At this point, I would suggest rolling back to IE7 or switching to firfox, opera, or some other browser. IE8 has been really flaky since it was released. This may be one of the items they haven't resolved yet.


I will do that. However, I'm puzzled. When it is removed, I am unable to get to I Tunes or other sites I made shortcuts to my Desktop. They say unable to connect as Internet Explorer does. Is there a way to go fix that?
When I download Firefox, I don't want to "make it my primary browser" which they ask, right?
Phil
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December 17, 2009 4:12:30 PM

You can right click on the icons and open them with whichever browser you switch to.

You want to make whichever browser you are using, your default. If you choose to switch back to IE8 at a later time, you can always switch back to IE as the default.
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December 17, 2009 4:47:21 PM

aford10 said:
You can right click on the icons and open them with whichever browser you switch to.

You want to make whichever browser you are using, your default. If you choose to switch back to IE8 at a later time, you can always switch back to IE as the default.


So if I decide to add that Update that blocks IE 8, and just use Mozilla, I can still access the other sites on my Desktop?
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December 17, 2009 5:07:13 PM

You can keep the update or not, it's your choice. If you are rolling back to IE7, I would remove it. It's meant to be a fix for IE8. If you go with firefox, you can leave the update on, and hope a future windows update will fix their 'fix'.

You can leave the update on, and use firefox. It shouldn't affect firefox's performance in any way. When you select firefox as your default browser, those links on your desktop should switch over to the firefox logo, meaning, they will open with firefox by default.
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December 17, 2009 8:05:39 PM

aford10 said:
You can keep the update or not, it's your choice. If you are rolling back to IE7, I would remove it. It's meant to be a fix for IE8. If you go with firefox, you can leave the update on, and hope a future windows update will fix their 'fix'.

You can leave the update on, and use firefox. It shouldn't affect firefox's performance in any way. When you select firefox as your default browser, those links on your desktop should switch over to the firefox logo, meaning, they will open with firefox by default.


I think I understand but I am a bit confused. If I just leave the Update on the compute which I currently have done, You are saying I can make Firefox as my Default Browser. If making it as my Default Browser, It is in Internet Explorer. If it is in Internet Explorer, won't I still be vunerable not having the Update? Right now, Google is my Default Browser in Internet Explorer.
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December 17, 2009 8:56:52 PM

Ok, I see your confusion.

Firefox is an alternative browser to IE. It's independent from IE.

Google isn't a browser, it's a webpage. It's simply the default webpage that opens when you start your browser.

Here's the download page for Firefox.
http://www.mozilla.com/en-US/firefox/personal.html

You can download the install file and transfer it to your PC for installation. Or you can remove the problem patch, and use IE to download firefox. Once firefox is installed, you can roll back IE to version 7 or let the patch install again, and just not use IE.
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December 18, 2009 2:06:26 AM

aford10 said:
You can keep the update or not, it's your choice. If you are rolling back to IE7, I would remove it. It's meant to be a fix for IE8. If you go with firefox, you can leave the update on, and hope a future windows update will fix their 'fix'.

You can leave the update on, and use firefox. It shouldn't affect firefox's performance in any way. When you select firefox as your default browser, those links on your desktop should switch over to the firefox logo, meaning, they will open with firefox by default.


Thanks a lot. I think I may just try to go back to "IE7". However, I'm having a hard time finding "IE7". Everything is 8. Any places I could look for 7.
Thanks,
Phil
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December 18, 2009 3:37:43 AM

Hmm, I'm having trouble finding the vista download for IE7. I can find the XP download. You can try it and see if it works.
http://www.microsoft.com/downloads/details.aspx?FamilyI...

If not, then I think you should give Firefox a shot. IE has had so many security issues lately, that many have switched over.
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December 18, 2009 3:45:30 PM

aford10 said:
Hmm, I'm having trouble finding the vista download for IE7. I can find the XP download. You can try it and see if it works.
http://www.microsoft.com/downloads/details.aspx?FamilyI...

If not, then I think you should give Firefox a shot. IE has had so many security issues lately, that many have switched over.


I don't know what happened, but I just now got on the computer and in my Toolbar telling me there were updates installed. That update is installed and I have no problem with openng "IE 8". I had Automatic Updates disabled.
You don't think someone at Microsoft did it after I contacted their Tech Support and completed a form explaining what the problem was?
Phil
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Best solution

December 18, 2009 4:09:44 PM

I don't think they can with updates disabled. There is a setting to allow critical updates only though. Maybe that is turned on?

Good to hear it's working though.
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December 19, 2009 1:01:52 AM

aford10 said:
I don't think they can with updates disabled. There is a setting to allow critical updates only though. Maybe that is turned on?

Good to hear it's working though.


It sure is strange. You're right. After E Mailing you earlier, Microsoft E Mailed me directing me to their "Support" site. Thanks again for all your help.
Phil
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December 22, 2009 12:41:45 AM

aford10 said:
I don't think they can with updates disabled. There is a setting to allow critical updates only though. Maybe that is turned on?

Good to hear it's working though.



Well, I lost "IE 8" due to that update. I went and made Firefox my Default Browser.
However, I'm trying to figure out how to E Mail a Link from the Internet. In Google in the upper right side of the Toolbar, there was "Page" when clicked on it dropped down allowing various things you could do such as E Mail Link or E Mail page. Is it possible to do this with Firefox? I hope you get this message since it was added to the previous subject .
Thanks,
Phil
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December 22, 2009 12:55:52 AM

That must be a new feature with IE8.

To email a link, just highlight the URL, copy it, go to your email, open a new email, paste it, and send it.
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December 28, 2009 11:09:24 PM

aford10 said:
That must be a new feature with IE8.

To email a link, just highlight the URL, copy it, go to your email, open a new email, paste it, and send it.



Thanks a lot.
Phil
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