Thanks for the advice, WR2. Yes, she'll start in safe mode. I am getting the feeling that these infections STOPzilla is finding are quite possibly false/positives. I had that feeling awhile back and 'aford10' also suggested this. Still, none the less, I do not understand why all of a sudden even false/positives would be appearing. I'll check the prep guide you suggested. Is the AVG download ready to go or does it need a file converter before I burn it? Again, thanks for your interest and help with my problem.