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Error 1402 when download microsoft office pro

Last response: in Windows Vista
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January 16, 2010 5:51:04 AM

i have been everywhere on the web and nothing has worked, even been on microsoft website. I bought microsoft office pro 2007, i have a 64bit vista computer that is 6 months old and when i try to download the program i get this error below.

error 1402.setup cannot open the registry key hkey_current_user32\software/mircosoft\office\common\userinfo\.

seec:\users\bright~1\appdata\local\temp\setup00000d80\pss10r.chm.

Thank you in advance, Lecia
January 27, 2010 2:16:17 AM

I did this below and it worked like a charm. ........

Fix a corrupted user profile
If you tried to log on to Windows and received an error message telling you that your user profile might be corrupted, you can try to repair it. You will need to create a new profile, and then copy the files from the existing profile to the new one.
To create a new user profile
To create a new profile, you must first create a new user account. When the account is created, a profile will also be created.
Open User Accounts by clicking the Start button , clicking Control Panel, clicking User Accounts and Family Safety (or clicking User Accounts, if you are connected to a network domain), and then clicking User Accounts.
Click Manage another account. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Click Create a new account.
Type the name you want to give the user account, click an account type, and then click Create Account.
To copy files to the new user profile
After you create the profile, you can copy the files from the existing profile. You must have at least three user accounts on the computer to complete these steps, including the new account you just created.
Log on as a user other than the new user you just created or the user that you want to copy files from.
Open Documents by clicking the Start button , and then clicking Documents.
Click the Tools menu, and then click Folder Options.
If you don't see the Tools menu, press ALT.
Click the View tab, click Show hidden files and folders, clear the Hide protected operating system files check box, and then click OK.
Locate the C:\Users\Old_Username folder, where C is the drive that Windows is installed, and Old_Username is the name of the profile you want to copy files from.
Select all of the files and folders in this folder, except the following files:
Ntuser.dat
Ntuser.dat.log
Ntuser.ini
Click the Edit menu, and then click Copy.
If you don't see the Edit menu, press ALT.
Locate the C:\Users\New_Username folder, where C is the drive that Windows is installed, and New_Username is the name of the new user profile you created.
Click the Edit menu, and then click Paste.
If you don't see the Edit menu, press ALT.
Log off, and then log back on as the new user.
If you have e-mail messages in an e-mail program, such as Windows Mail, you must import your e-mail messages and addresses to the new user profile before you delete the old profile. If everything is working properly, you can delete the old profile.

September 28, 2011 10:23:10 AM

lbright said:
I did this below and it worked like a charm. ........

Fix a corrupted user profile
If you tried to log on to Windows and received an error message telling you that your user profile might be corrupted, you can try to repair it. You will need to create a new profile, and then copy the files from the existing profile to the new one.
To create a new user profile
To create a new profile, you must first create a new user account. When the account is created, a profile will also be created.
Open User Accounts by clicking the Start button , clicking Control Panel, clicking User Accounts and Family Safety (or clicking User Accounts, if you are connected to a network domain), and then clicking User Accounts.
Click Manage another account. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Click Create a new account.
Type the name you want to give the user account, click an account type, and then click Create Account.
To copy files to the new user profile
After you create the profile, you can copy the files from the existing profile. You must have at least three user accounts on the computer to complete these steps, including the new account you just created.
Log on as a user other than the new user you just created or the user that you want to copy files from.
Open Documents by clicking the Start button , and then clicking Documents.
Click the Tools menu, and then click Folder Options.
If you don't see the Tools menu, press ALT.
Click the View tab, click Show hidden files and folders, clear the Hide protected operating system files check box, and then click OK.
Locate the C:\Users\Old_Username folder, where C is the drive that Windows is installed, and Old_Username is the name of the profile you want to copy files from.
Select all of the files and folders in this folder, except the following files:
Ntuser.dat
Ntuser.dat.log
Ntuser.ini
Click the Edit menu, and then click Copy.
If you don't see the Edit menu, press ALT.
Locate the C:\Users\New_Username folder, where C is the drive that Windows is installed, and New_Username is the name of the new user profile you created.
Click the Edit menu, and then click Paste.
If you don't see the Edit menu, press ALT.
Log off, and then log back on as the new user.
If you have e-mail messages in an e-mail program, such as Windows Mail, you must import your e-mail messages and addresses to the new user profile before you delete the old profile. If everything is working properly, you can delete the old profile.


Hey, this advice.. How does this fix registry keys? I tried to follow your steps, but I'm coming across the very same problem with the new user. I could not find Ntuser.ini (I'm using W7) and I have more than one Ntuser.dat.log (.log and .log1, one goes back to 2009 and the other 2011). I don't really see anyone with a proper answer to solve this 1402 error. One more question,
Quote:
Recommend you get CCleaner http://www.ccleaner.com/download
If you clean up the temp files and the registry, you might have more luck installing Office.
Also did this downloaded, but the cleaner failed to 'clean'.. How else can we clean up the registry?
!