Hard drive configuration is not set to factory default

i am facing following problem when i am going to complete resote my aspire 5738 notebook to factory default
hard drive configuration is not set to factory default. Restore aborted
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More about hard drive configuration factory default
  1. Did you play around with the jumpers and put them into the wrong place? there is usually a diagram on the hard drive that shows how they need to be placed. I believe this could cause it? If I'm wrong someone please jump in!
  2. i bought it and the person at the store did it for me. obv he was a software engineer so he knew how to attach it at the acer store...stil getting the same message so have no clue what to do as i desparately want to restore my windows to factory settings and have no backup cd
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