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Walmart laptop bought and can't login

Last response: in Windows Vista
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February 28, 2010 8:27:18 AM

I just bought a new HP Pavillion Notebook Essentials from walmart and i started it up and it asked for a username and password and I am confused because it was new...would it have a password or is that because a previous buyer bought it and locked it with a password and brought it back. Any response would be helpful and greatly appreciated because it was very expensive and I am not even able to login. Thank you for your time
a b D Laptop
a b α HP
February 28, 2010 8:29:45 AM

Take it back to Walmart.
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February 28, 2010 8:40:40 AM

well i wanted to change the system from vista to windows 7 anyways...so i thought about clearing the drive and start over...when i took it to walmart they did not understand why that would happen because they do not return computers like that because there is no proof that i didnt lock it which is kind of crappy and unfair that i just happened to be that i bought bad bug so i am very frustrated because it cost me $1500 and cant even test it out guess i learned not to buy computers there and it may just be my store.. thank you for ur response
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February 28, 2010 2:02:19 PM

Are you sure you didn't get a demo model?
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a b D Laptop
a b α HP
February 28, 2010 4:41:45 PM

I guess consumer law must be different in the US. In the UK, if something doesn't work we just take it back to the shop. No questions asked - it's called "unfit for purpose" and the shop has to refund your money.
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February 28, 2010 9:12:24 PM

It is different in North America... each business has it's own return policy. As long as you have your receipt, most of the big box stores (such as Wal-Mart) have no problem taking back defective items. Others will defer you to the manufacturer as it is their warranty and not the store's. Usually if it's within the first 15 days, smaller stores can return the defective item for replacement from the distributor... so even smaller stores will take returns on computers. After 30 days, you have to deal with the manufacturer.
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September 3, 2011 11:06:40 AM

Zoron said:
Are you sure you didn't get a demo model?

well how do we know if this is a demo model in the first place? I cant even unlock the system. it reads a message as " This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator." and its red crossed with the RESTRICTIONS on it. has this ever happened to anyone else. I am not sure what to do now? im in need of help
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a b D Laptop
September 3, 2011 3:02:32 PM

What Brand computer is it ?? How did you pay for the purchase ?? Have you tried calling the manufacturers support line ?? -- (they should be able to talk you through getting access and removing\changing the password or refer you to a local repair shop that does warranty repairs for their brand)

First thing I'd do is take it back and get it exchanged for a new one -- just tell them it is not working and either have them get it working or tell them to exchange it or give you a refund. (remain polite but firm and continue to ask for their boss until someone does something to fix the problem or the manager of the store tells you he can not do anything - (get names of each person you talk to and write them down) If they still will not return it - call their corporate office and file a complaint giving all names and explaining the problem. If you paid with a credit card also call the credit card company and file a dispute on the charge explaining to them that the product is not working and the store refuses to correct the problem so you want the charge reversed.

At that point call the manufacturer and their support staff should be able to get it working (either by telling you how to clear the password or by having you run a restore installation by using the disk that was included or using the hidden repair partition) If they can not get it working request that they contact the store and authorize a return or have them give you an RMA or get them to authorize a local repair shop to take it to for warranty repair (since it is under warranty it should not cost you anything and they should pay the postage if using an RMA).

Meanwhile continue to persue the complaint with Walmart and if they contact you insist that they do something to compensate you for the hassle you have had to go through to get the product working until they do something that you feel is satisfactory. If they stall in resolving the issue file a complaint with the BBB and keep in contact with your CC company to dispute the charge.

Also according to their RETURN POLICY :

Quote:
Computers, camcorders, digital cameras, digital music players, e-tablets, e-readers, portable video players, GPS units, video game hardware, pre-paid cell phones, and post-paid cell phones must be returned within 15 days with a receipt.


SO if it has been less than 15 days just take it back for a refund no explanations needed !!
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