What we need if my mouse pad not working?

Hello,
my problem is my touch mouse pad not working and my audio not work too, what i need to do? please help me,,, thank you
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More about what mouse working
  1. You may need to install your driver software for these two items. Have you reinstalled Windows recently?

    Also, the touchpad might be set to be disabled if you are using a USB mouse. This setting can be found in Control Panel.
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