Tom's Hardware > Forum > General Networking > Network General Discussions > Internet/Modem disconnecting
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MadCow809   02-19-2008 at 10:55:52 AM

Lately ive been getting some seriously modem/internet disconnecting, im not sure which one it is. My cable was provided by my ISP, Charter, keeping jamming itself to death, with only the power light blinking, no activity(send/receive) light, the only way to fix it is to reset the modem.

I phoned Charter and they told me its my router problem, i then tried plugging the modem straight to my pc and it gave the same problem. Whats going on here??

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Message edited by MadCow809 on 02-19-2008 at 10:56:21 AM
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rgeist554   02-19-2008 at 05:31:42 PM
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Try a new modem and/or ask neighbors that have the same ISP if they also get outages at the same time. If the later is true, it's Charter and they're lying to you.

It could also be something like a bad cable. It's rare, but I've had it happen before.

Reply to rgeist554
margag_   02-20-2008 at 05:55:02 PM
- 0 +

MadCow809 wrote :

Lately ive been getting some seriously modem/internet disconnecting, im not sure which one it is. My cable was provided by my ISP, Charter, keeping jamming itself to death, with only the power light blinking, no activity(send/receive) light, the only way to fix it is to reset the modem.

I phoned Charter and they told me its my router problem, i then tried plugging the modem straight to my pc and it gave the same problem. Whats going on here??




You can also go to dslreports.com open free account and do some line quality testing.

Very effective to negociate your isp.

------------------------------ '' God will forgive me. It is his trade. ''
 Reply to margag_
sturm   02-20-2008 at 09:41:35 PM
- 0 +

Have the company come out and test signal strength on the line. Friend of mine had the same problem. They put a booster on the cable and it works fine now.

Reply to sturm
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