Hello,
I've been working on trying to restore sound on my friend's laptop that I'm currently using. I checked the device manager, and there were no apparent issues. I've checked all simple explinations for the problem and there's no obvious issue (sound is not muted or lowered, no external audio buttons hit). I've even tried to reinstall her audio drivers, which then provoked an exclamation mark under the secondary HD audio mark on the device management screen. I know she's using Vista 64, there's an AMD Turion x2 sticker on the laptop.
I tried checking the microsoft catalog and was able to download an AMD 64 build driver, but it comes via .cab and I honestly don't know how to use that file. Trying to "update driver" and pointing it towards that folder does nothing.
I've checked the services under administration tools, and Windows Audio and the other Win Audio listing are both set to Running/Automatic. Tried to even restart the services.
Only things I've been unable to test are if it's just the speakers or if it's all audio as there are no handy external speakers or a headset of an sort, and I've also seen some reference to registary problems, but I'm not sure where to start looking within the registary.
What can I do to get her sound working again? I will try to list as much of her system specs below:
Gateway MD2641U
AMD Turion X2 Dual-Core Mobile RM-72 2.10GHz
3.00 GB Ram
Vista 64-Bit Operating System
Under "Sound, Video and Game Controllers"
Conexant High Definition SmartAudio 221 - No Errors
High Definition Audio Device - Error - Code 19 Windows cannot start this hardware device because it's configuration information (in the registary) is incomplete or damaged.
Only other issue I see in the Device Manager is under Network Adapters:
Microsoft 6to4 Adapter - Code 31
Thanks a ton for your time guys and gals,
-Simplicity05
I've been working on trying to restore sound on my friend's laptop that I'm currently using. I checked the device manager, and there were no apparent issues. I've checked all simple explinations for the problem and there's no obvious issue (sound is not muted or lowered, no external audio buttons hit). I've even tried to reinstall her audio drivers, which then provoked an exclamation mark under the secondary HD audio mark on the device management screen. I know she's using Vista 64, there's an AMD Turion x2 sticker on the laptop.
I tried checking the microsoft catalog and was able to download an AMD 64 build driver, but it comes via .cab and I honestly don't know how to use that file. Trying to "update driver" and pointing it towards that folder does nothing.
I've checked the services under administration tools, and Windows Audio and the other Win Audio listing are both set to Running/Automatic. Tried to even restart the services.
Only things I've been unable to test are if it's just the speakers or if it's all audio as there are no handy external speakers or a headset of an sort, and I've also seen some reference to registary problems, but I'm not sure where to start looking within the registary.
What can I do to get her sound working again? I will try to list as much of her system specs below:
Gateway MD2641U
AMD Turion X2 Dual-Core Mobile RM-72 2.10GHz
3.00 GB Ram
Vista 64-Bit Operating System
Under "Sound, Video and Game Controllers"
Conexant High Definition SmartAudio 221 - No Errors
High Definition Audio Device - Error - Code 19 Windows cannot start this hardware device because it's configuration information (in the registary) is incomplete or damaged.
Only other issue I see in the Device Manager is under Network Adapters:
Microsoft 6to4 Adapter - Code 31
Thanks a ton for your time guys and gals,
-Simplicity05