Hp laptop mute and wireless buttons not working

[yuls1123]

My mute button and wireless are not working.
They stay red even though my volume and wireless is turned on.
I can't change the volume with the control on my key board panel
or turn on/off the wireless. I can do this using my mouse on the screen,
but not on my keyboard.

Please tell me what might have caused this problem, and how to fix it.
I don't know what to do since device manager is telling me everything is
working properly. Please help me! I've had this problem for months and I'm tired of it!

 

[mileena]

There might be two reasons for it: 1. - virus, so scan your computer to make sure you don't have any viruses. 2 - if other button work there is something wrong inside your laptop. Is it still under warranty? If not, you might want to give it to someone to repair it.

 

[yuls1123]

It doesn't have a virus but I've had this problem before, so I guess I'll go to a professional. Anyway, thanks for your advice

 

[junmomin]

Hi!
It could be due to a static charge.

shutdown the laptop.

Remove the power cord.

Remove the battery.

PRESS AND HOLD the power button for 1 minute

Power on your computer. It should work now.

Let me know

cheers!!

 

[Guest]

just remove the battery and put back on, no need to press button or else. removing the battery WORKED perfectly for me