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Microsoft Word Not Displaying Text

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August 2, 2011 5:46:33 PM

I'm with the IT department at my office and a co-worker is having issues where Microsoft Word 2003 will not display text that has been typed. It will however print the text or (Outlook is configured to use Word as its text editor) once emails are sent the body of them can be viewed by the recipient or the sender. I have checked, the hidden check box under Format --> Font is not checked. Any help is appreciated. Thank You
August 2, 2011 6:08:18 PM

You might want to check that the user hasn't set the default font colour to be the same as the background colour.
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August 2, 2011 6:53:42 PM

Ijack said:
You might want to check that the user hasn't set the default font colour to be the same as the background colour.

Just checked. Not the case.
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August 2, 2011 7:44:29 PM

We have tried the following:
1. Making sure the Hidden check-box is unchecked (Format --> Options)
2. Made sure Font was set to black
3. Tried opening a previously saved document in Word, no text would be displayed on screen but would still print just fine
4. Tried non-letter characters such as bulleted lists to ensure it wasn't a sudden issue with compatibility (figured it was worth a shot)
5. Tried copying and pasting both sentences and pictures from other sources into the document. Still nothing Displayed.

Also the typing cursor will not blink. Not sure how relevant that is but its there just as a solid line.
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August 3, 2011 9:43:43 PM

Try deleting the normal.doc from the user's profile, copy one over from a working system. Or just have Word re-create it next time it starts.

Could also uninstall Office, re-install, apply all service packs, try again.
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